NCC1433 CRM Replacement Market Engagement

NORTHUMBERLAND COUNTY COUNCIL

There is 1 contract in this contracting process.

Summary of the contracting process

Northumberland County Council is in the planning stage of a public procurement process titled "NCC1433 CRM Replacement Market Engagement." The council is seeking a strategic platform to enhance customer relations and automate processes, thereby improving efficiency and the quality of customer and staff interactions. This procurement falls under the services category, specifically focusing on Customer Relation Management (CRM) software development services (CPV code 72212445). The process is taking place in Morpeth, within the UKC21 region. Interested businesses are required to download, complete, and submit a Market Engagement document by Friday, 10th January 2025 at 12 Noon. Future notices related to this procurement are expected to be published by 10th February 2025.

This tender provides significant opportunities for businesses specialising in CRM software development and those aiming to offer innovative solutions in customer experience management. Companies poised to benefit include those with expertise in developing strategic platforms that enhance customer service and automate workflows, thereby driving business growth for both the supplier and the council. Small to medium-sized enterprises (SMEs) with a strong track record in public sector projects and service innovation are particularly well-suited to compete in this procurement process.

This is an AI-generated summary 🚀

How useful is this summary?

Planning

NCC1433 CRM Replacement Market Engagement

NORTHUMBERLAND COUNTY COUNCIL

Contract Timeline

Publication Date

17th December 2024 14:37:53 PM
Contract Summary

Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff. A Market Engagement document has been developed and is available for download, completion and return via the ProContract Tender Portal - www.procontract.due-north.com The submission date for return of the Market Engagement document is Friday 10th January 2025 at 12 Noon. Any queries relating to the Market Engagement Document are to be communicated via the ProContract Tender Portal - www.procontract.due-north.com
Contract Details

Open Contracting ID

ocds-h6vhtk-04c8c5

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

72212445

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

NORTHUMBERLAND COUNTY COUNCIL

Buyer Name

Mrs Deborah Beckwith

Buyer Email

deborah.beckwith@northumberland.gov.uk

Buyer Phone

+44 7920240571

Buyer Address

County Hall

Morpeth

NE61 2EF

United Kingdom

View contract on Find a Tender Service

NCC1433 CRM Replacement Market Engagement

NORTHUMBERLAND COUNTY COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority