Planning

NCC1433 CRM Replacement Market Engagement

NORTHUMBERLAND COUNTY COUNCIL

This public procurement record has 1 release in its history.

Planning

17 Dec 2024 at 14:37

Planning Notice
Summary of the contracting process

Northumberland County Council is in the planning stage of a public procurement process titled "NCC1433 CRM Replacement Market Engagement." The council is seeking a strategic platform to enhance customer relations and automate processes, thereby improving efficiency and the quality of customer and staff interactions. This procurement falls under the services category, specifically focusing on Customer Relation Management (CRM) software development services (CPV code 72212445). The process is taking place in Morpeth, within the UKC21 region. Interested businesses are required to download, complete, and submit a Market Engagement document by Friday, 10th January 2025 at 12 Noon. Future notices related to this procurement are expected to be published by 10th February 2025.

This tender provides significant opportunities for businesses specialising in CRM software development and those aiming to offer innovative solutions in customer experience management. Companies poised to benefit include those with expertise in developing strategic platforms that enhance customer service and automate workflows, thereby driving business growth for both the supplier and the council. Small to medium-sized enterprises (SMEs) with a strong track record in public sector projects and service innovation are particularly well-suited to compete in this procurement process.

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Notice Information

Notice Title

NCC1433 CRM Replacement Market Engagement

Notice Description

Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff. A Market Engagement document has been developed and is available for download, completion and return via the ProContract Tender Portal - www.procontract.due-north.com The submission date for return of the Market Engagement document is Friday 10th January 2025 at 12 Noon. Any queries relating to the Market Engagement Document are to be communicated via the ProContract Tender Portal - www.procontract.due-north.com

Lot Information

Lot 1

Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff. A Market Engagement document has been developed and is available for download, completion and return via the ProContract Tender Portal - www.procontract.due-north.com The submission date for return of the Market Engagement document is Friday 10th January 2025 at 12 Noon. Any queries relating to the Market Engagement Document are to be communicated via the ProContract Tender Portal - www.procontract.due-north.com

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04c8c5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/040614-2024
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Dec 20241 years ago
Submission Deadline
Not specified
Future Notice Date
10 Feb 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHUMBERLAND COUNTY COUNCIL
Contact Name
Mrs Deborah Beckwith
Contact Email
deborah.beckwith@northumberland.gov.uk
Contact Phone
+44 7920240571

Buyer Location

Locality
MORPETH
Postcode
NE61 2EF
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC42 Northumberland
Delivery Location
TLC21 Northumberland
Local Authority
Northumberland
Electoral Ward
Morpeth Kirkhill
Westminster Constituency
North Northumberland

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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