Planning

SPS-02244 Provision of Microsoft Service Support

SCOTTISH PRISON SERVICE

  • Contract Timeline

    Publication Date

    7th January 2025 16:03:30 PM

  • Contract Summary

    The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager -Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-04cdfa

    Publication Source

    Find a Tender Service

    Procurement Stage

    Planning

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    72000000

    CPV Division(s)

    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    SCOTTISH PRISON SERVICE

    Buyer Name

    Christina McKelvie

    Buyer Email

    christina.mckelvie@prisons.gov.scot

    Buyer Phone

    +44 1313303858

    Buyer Address

    One Lochside, 1 Lochside Avenue

    Edinburgh

    EH12 9DJ

    United Kingdom

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