Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing Services (BPO) and Systems Integration (SI)

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04d068-2026-03-31T17:30:11+01:00",
    "date": "2026-03-31T17:30:11+01:00",
    "ocid": "ocds-h6vhtk-04d068",
    "description": "Suppliers Instructions: * Interested Suppliers should register their interest via Coupa and confirm the SINGLE contact email. * Signature of a Non-Disclosure Agreement and/or Ethical Walls Agreement is required to enable access to Data Room 1. * Bidders must provide e-mail details of their representatives in order for the Authority to grant those representatives access to Data Room 1. The scope of the contract will be flexible to the requirements of the Authority over the life of the contract, and to functional and innovative developments in the sector during that period. With that in mind, additional functionality may be purchased from the contracted supplier in line with the modification of contract provisions of the Public Contracts Regulations 2015. The authority reserves the right to: (i) withdraw from the procurement process; and/or (ii) not to award any contract as a result of the competition called for by this notice; and/ or (iii) to make whatever changes it may see fit to the structure, timing, dates and content of the competition. The authority shall not be liable for any costs or expenses incurred by any candidates in considering and/or responding to the procurement process. All discussions and meetings will be conducted in English. Tenders and supporting documents must be priced in pound sterling and all payments under the contract will be made in pound sterling. The Authority will identify the Bidders with the top five (5) total scores, provided there are five (5) suitably qualified Bidders. The Authority intends to shortlist those five (5) Bidders to the next stage of the tender process. The shortlist shall (subject to the number of eligible SQ responses being at least 5) contain a minimum of 5 Bidders who: * Complete the information requested in Part 1 (Applicant Information of Bidding Model) * Pass, are not excluded, under any of the grounds in Part 2 (Mandatory and Discretionary Exclusion Grounds) * Pass all aspects of the SQ evaluation which are assessed on a Pass / Fail basis, eligibility requirements in Part 3 (Selection Questions (threshold questions); Note: for Parts 2 and 3 if the BIdder fails a pass/fail question the Authority may (at its sole discretion) disqualify you from this process and your tender will not proceed to the next stage; * achieve the five highest scores in respect to Part 3 (Technical and Professional Ability) (subject to the below). In the event: * that the total SQ score of the sixth placed Bidder is within 10% of the fifth placed Bidder, the Authority reserves the right to invite the sixth placed Bidder to the next stage of the tender process. Should the total score between the fifth and sixth placed Bidder be more than 10% the sixth placed Bidder will not be invited to the next stage. Further detail on evaluation methodology is provided at Appendix 3 (SQ Evaluation Methodology). * five or less Bidders meet the eligibility requirements and Pass the Pass/Fail and Threshold Questions (Eligible Submission) of this SQ, the Authority reserve the right to shortlist all of those five (or less, if less Eligible Submissions are received) without evaluating the evaluated questions of this SQ or to shortlist less than five Bidders.",
    "initiationType": "tender",
    "tender": {
        "id": "1895",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing Services (BPO) and Systems Integration (SI)",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79000000",
            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
        },
        "mainProcurementCategory": "services",
        "description": "Provision of managed services for HR, Finance, and Commercial operations under a Managed Service Model. Includes technology enablement, process optimisation, and service delivery aligned to Cabinet Office Model Services Contract principles.",
        "value": {
            "amount": 370000000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Provision of managed services for HR, Finance, and Commercial operations under a Managed Service Model. Includes technology enablement, process optimisation, and service delivery aligned to Cabinet Office Model Services Contract principles.",
                "value": {
                    "amount": 370000000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2025-10-03T00:00:00+01:00"
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price"
                        }
                    ]
                },
                "options": {
                    "description": "2 extensions of up to 1 year each"
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48100000",
                        "description": "Industry specific software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48217000",
                        "description": "Transaction-processing software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48219300",
                        "description": "Administration software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48411000",
                        "description": "Investment management software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48441000",
                        "description": "Financial analysis software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48450000",
                        "description": "Time accounting or human resources software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48490000",
                        "description": "Procurement software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72211000",
                        "description": "Programming services of systems and user software"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72212450",
                        "description": "Time accounting or human resources software development services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72212451",
                        "description": "Enterprise resource planning software development services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72250000",
                        "description": "System and support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72261000",
                        "description": "Software support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72265000",
                        "description": "Software configuration services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72267000",
                        "description": "Software maintenance and repair services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72310000",
                        "description": "Data-processing services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72500000",
                        "description": "Computer-related services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72600000",
                        "description": "Computer support and consultancy services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72900000",
                        "description": "Computer back-up and catalogue conversion services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79211110",
                        "description": "Payroll management services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79211120",
                        "description": "Sales and purchases recording services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79400000",
                        "description": "Business and management consultancy and related services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79630000",
                        "description": "Personnel services except placement and supply services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    },
                    {
                        "region": "UKC"
                    },
                    {
                        "region": "UKD"
                    },
                    {
                        "region": "UKE"
                    },
                    {
                        "region": "UKF"
                    },
                    {
                        "region": "UKG"
                    },
                    {
                        "region": "UKH"
                    },
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKJ"
                    },
                    {
                        "region": "UKK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "participationFees": [
            {
                "id": "1",
                "type": [
                    "document"
                ]
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://supplier.coupahost.com/quotes/public_events?customer=metpolice",
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "List and brief description of conditions In accordance with Regulations 57, 58 and 60 of the Public Contracts Regulations 2015, tenderers will be assessed in accordance with the Public Contract Regulations 2015, on the basis of information provided in response to the Selection Questionnaire. Procurement documentation will be issued to Bidders via the Coupa Portal ([insert link]) following signature of a Non-Disclosure Agreement and/or Ethical Walls Agreement. Additionally, information required to respond to this SQ will be contained in Data Room 1, which will be stored on Box.",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "contractTerms": {
            "performanceTerms": "Completion of the Government Financial Assessment Viability and Risk Tool is required. Contract performance conditions may relate in particular to social and environmental considerations. Procurement documentation will be issued to Bidders via the Coupa Portal. As required in the PIN notice for the event, this information is provided to bidders who have completed an NDA. Additionally, information required to respond to this SQ will be contained in Data Room 1, which will be stored on Box."
        },
        "otherRequirements": {
            "requiresStaffNamesAndQualifications": true
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive procedure with negotiation",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2025-02-17T12:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "endDate": "2026-10-31T23:59:59Z"
            }
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-128130",
            "name": "Metropolitan Police Service",
            "identifier": {
                "legalName": "Metropolitan Police Service",
                "noIdentifierRationale": "notOnAnyRegister"
            },
            "address": {
                "streetAddress": "New Scotland Yard",
                "locality": "LONDON",
                "region": "UKI32",
                "postalCode": "SW1A2JL",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Shaz Dawood - Commercial Manager",
                "telephone": "+44 7388387335",
                "email": "TransformationMailbox-.MBSProgrammeTeam@met.police.uk",
                "url": "https://supplier.coupahost.com/quotes/public_events?customer=metpolice"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.met.police.uk/",
                "buyerProfile": "https://supplier.coupahost.com/quotes/public_events?customer=metpolice",
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "scheme": "TED_CA_TYPE",
                        "description": "Body governed by public law"
                    },
                    {
                        "id": "03",
                        "scheme": "COFOG",
                        "description": "Public order and safety"
                    },
                    {
                        "id": "REGIONAL_AUTHORITY",
                        "scheme": "TED_CA_TYPE",
                        "description": "Regional or local authority"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-135176",
            "name": "Metropolitan Police Service",
            "identifier": {
                "legalName": "Metropolitan Police Service"
            },
            "address": {
                "streetAddress": "New Scotland Yard",
                "locality": "Victoria Embankment",
                "postalCode": "SW1A2JL",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-COH-00053419",
            "name": "ENTSERV UK LIMITED",
            "identifier": {
                "legalName": "ENTSERV UK LIMITED",
                "id": "00053419",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "110 Pinehurst Road, Farnborough Business Park",
                "locality": "Farnborough",
                "region": "UKI",
                "postalCode": "GU14 7BF",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-6829",
            "name": "Metropolitan Police Service",
            "identifier": {
                "legalName": "Metropolitan Police Service"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-128130",
        "name": "Metropolitan Police Service"
    },
    "language": "en",
    "awards": [
        {
            "id": "030026-2026-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-COH-00053419",
                    "name": "ENTSERV UK LIMITED"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "030026-2026-1",
            "awardID": "030026-2026-1",
            "status": "active",
            "value": {
                "amount": 1000000000,
                "currency": "GBP"
            },
            "dateSigned": "2025-11-05T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 3
            }
        ]
    }
}