Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Connect to Work Programme - CRM Software as a Service

The Mayor and Commonalty and Citizens of the City of London

This public procurement record has 2 releases in its history.

Award

02 Jul 2025 at 13:00

Award Notice
Tender

23 Jan 2025 at 14:45

Tender Notice
Summary of the contracting process

The City of London Corporation, acting as the buying organisation, has completed the procurement process for the "Connect to Work Programme - CRM Software as a Service" contract. This procurement falls under the industry category of Customer Relationship Management software, with the unique identifier CPV 48445000. The contract was awarded to ICONI Software Ltd as of 26 June 2025 and is valued at approximately £490,208.77 over a five-year period. The procurement was conducted under an open procedure, adhering to the legal basis outlined in the EU Directive 2014/24/EU. The procurement process involved evaluating tenders based on quality, responsible procurement, and price. The CRM system will be used within the Connect to Work programme in central London, a sub-regional initiative hosted by the City of London Corporation.

This contract presents significant business growth opportunities, particularly for enterprises specialising in CRM software solutions tailored for public sectors and employment programmes. Businesses involved in software development, with a focus on accessibility and management information systems for employment support services, would find the project well-suited to their expertise. The collaboration touches on several London boroughs, thereby offering potential for wider engagement with multiple local authorities and partners involved in the Connect to Work programme. As this is part of a strategic initiative to enhance employment support, particularly for individuals with complex needs, companies with experience in socially responsible procurement and technical solutions will find a competitive edge.

How relevant is this notice?

Notice Information

Notice Title

Connect to Work Programme - CRM Software as a Service

Notice Description

The City of London Corporation has now establish an agreement with ICONI Software Ltd for the provision of a CRM Software as a Service (SaaS) as part of the Department for Work and Pensions Connect to Work Programme. The duration of the contract is 5 years only.

Lot Information

Lot 1

The Department for Work and Pensions (DWP) is launching Connect to Work programme (formerly known as Universal Support), an employment programme aimed at assisting disabled individuals and unemployed people with complex needs in securing employment. Central London Forward (CLF), hosted by the City of London Corporation, has been appointed as the accountable body for the Connect to Work programme in central London. CLF is a strategic sub-regional partnership encompassing the local authorities of: Camden Council, City of London Corporation, Hackney Council, Haringey Council, Islington Council, Royal Borough of Kensington and Chelsea, Lambeth Council, Lewisham Council, Southwark Council, Tower Hamlets Council, Wandsworth Council, Westminster City Council. To effectively manage contract delivery in line with DWP requirements, there is a need for a Customer Relationship Management (CRM) System to be shared with all delivery partners. The system must capture the end-to-end customer journey and meet all Management Information (MI) requirements as outlined in the Grant Guidance. This has now been awarded to ICONI Software Ltd after an Open FTS The duration of the agreement is 5 years only.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04d5c4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/036781-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
£500,000 £500K-£1M
Awards Value
Not specified
Contracts Value
£490,208 £100K-£500K

Notice Dates

Publication Date
2 Jul 20251 years ago
Submission Deadline
24 Feb 2025Expired
Future Notice Date
Not specified
Award Date
26 Jun 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Mayor and Commonalty and Citizens of the City of London
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2P 2EJ
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Islington
Electoral Ward
Clerkenwell
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

ICONI Software Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...