Planning

Physical Security Operation Services

NATIONAL ENERGY SYSTEM OPERATOR LIMITED

This public procurement record has 1 release in its history.

Planning

24 Jan 2025 at 12:13

Planning Notice
Summary of the contracting process

The National Energy System Operator Limited (NESO) has announced a tender for Physical Security Operation Services within the security services industry category. The procurement stage is in planning, with a start date for tender submissions on 1st March 2025. The contract period is set from 1st June 2025 to 31st October 2026, with an option for a 12-month extension. Located in the UKK region, this tender aims to find qualified economic operators to manage NESO's Physical Security Operations Centre (PSOC). Key dates include a registration of interest deadline by 10th February 2025.

This tender provides an excellent growth opportunity for businesses specialising in security services, particularly those experienced in multi-site management, alarm system management, and emergency response. The contract requires operators and supervisors to manage the PSOC on 24/7 shifts, involving tasks such as monitoring CCTV and alarms, managing access control systems, and performing daily system checks. This is a fitting opportunity for SMEs and voluntary, community and social enterprises (VCSEs) with relevant experience and the necessary security clearances, including SC clearance and SIA Public Space Surveillance Licences.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Physical Security Operation Services

Notice Description

This Prior Information Notice (PIN) is separate to any tender opportunity and not related to any subsequent activity that NESO may wish to pursue. The purpose of this PIN is to inform the market of NESOs intention to tender and to improve NESOs knowledge on the status of any economic operator(s) that can provide security service for NESOs Physical Security Operations Centre (PSOC). NESO would like to gauge market interest in the provision of this service. It is the intention of NESO to further engage with only those economic operator(s) who meet the outline requirements. Service Scope NESO supports the safety of our employees, contractors and visitors across our monitored portfolio of sites via a alarm receiving centre which must be operated in a way that proactively monitors all sites for any security issues, alarms or alerts. They will work with internal systems to monitor CCTV, alarms and calls, as well as external on-site security to solve issues. NESO requires a service that: * Provides 2 operators and 1 supervisor on 24/7 shifts which the service provider will manage o These operators will attend a 5 week training course on site to align them to NESO systems but must have control room and alarm receiving centre experience o These operators must be SC cleared in addition to passing NESO security and background checks o These operators must also hold a SIA Public Space Surveillance Licence * Maintains our PSOC services to the appropriate British Standards and follows NPSA "Control Room Standards" best practice * Performs daily system integrity and compliance checks on PSOC systems including routine updates and patches; * Follows the "incident management process" and "command and control" of emergency situations routed to PSOC * Has knowledge of data protection and privacy law such as GDPR * Competently and proactively manage flagging of any potential issues with systems or equipment to ensure the integrity and functionality of the PSOC * Manages the access control systems and procedures within NESO, including printing and distributing access cards as well as performing regular audits * Is experienced in multi-site management via the alarm receiving centre * Is experienced in alarm system management and acting on emergency situations. These identified key accountabilities are not exhaustive and may vary and extend/reduce depending on the evolving role of the alarm receiving centre and the resource required to operate effectively Please register your interest to Tennille Madigan tennille.madigan@nationalenergyso.com by the 10th February 2025

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04d60e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/002516-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79710000 - Security services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jan 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2025 - 31 Oct 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL ENERGY SYSTEM OPERATOR LIMITED
Contact Name
Tennille Madigan
Contact Email
tennille.madigan@nationalenergyso.com
Contact Phone
+44 7795483583

Buyer Location

Locality
WOKINGHAM
Postcode
RG41 5BN
Post Town
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLK South West (England)
Local Authority
Wokingham
Electoral Ward
Winnersh
Westminster Constituency
Wokingham

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04d60e-2025-01-24T12:13:25Z",
    "date": "2025-01-24T12:13:25Z",
    "ocid": "ocds-h6vhtk-04d60e",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-FTS-136253",
            "name": "NATIONAL ENERGY SYSTEM OPERATOR LIMITED",
            "identifier": {
                "noIdentifierRationale": "notOnAnyRegister"
            },
            "address": {
                "streetAddress": "Bearwood Road",
                "locality": "Wokingham",
                "region": "UKG13",
                "postalCode": "RG41 5BN",
                "countryCode": "GB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Tennille Madigan",
                "email": "tennille.madigan@nationalenergyso.com",
                "telephone": "+44 7795483583"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "businessArea": "St Catherine's Lodge",
                "url": "https://www.neso.energy/what-we-do/systems-operations"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-136253",
        "name": "NATIONAL ENERGY SYSTEM OPERATOR LIMITED"
    },
    "tender": {
        "id": "NESO0012",
        "title": "Physical Security Operation Services",
        "description": "This Prior Information Notice (PIN) is separate to any tender opportunity and not related to any subsequent activity that NESO may wish to pursue. The purpose of this PIN is to inform the market of NESOs intention to tender and to improve NESOs knowledge on the status of any economic operator(s) that can provide security service for NESOs Physical Security Operations Centre (PSOC). NESO would like to gauge market interest in the provision of this service. It is the intention of NESO to further engage with only those economic operator(s) who meet the outline requirements. Service Scope NESO supports the safety of our employees, contractors and visitors across our monitored portfolio of sites via a alarm receiving centre which must be operated in a way that proactively monitors all sites for any security issues, alarms or alerts. They will work with internal systems to monitor CCTV, alarms and calls, as well as external on-site security to solve issues. NESO requires a service that: * Provides 2 operators and 1 supervisor on 24/7 shifts which the service provider will manage o These operators will attend a 5 week training course on site to align them to NESO systems but must have control room and alarm receiving centre experience o These operators must be SC cleared in addition to passing NESO security and background checks o These operators must also hold a SIA Public Space Surveillance Licence * Maintains our PSOC services to the appropriate British Standards and follows NPSA \"Control Room Standards\" best practice * Performs daily system integrity and compliance checks on PSOC systems including routine updates and patches; * Follows the \"incident management process\" and \"command and control\" of emergency situations routed to PSOC * Has knowledge of data protection and privacy law such as GDPR * Competently and proactively manage flagging of any potential issues with systems or equipment to ensure the integrity and functionality of the PSOC * Manages the access control systems and procedures within NESO, including printing and distributing access cards as well as performing regular audits * Is experienced in multi-site management via the alarm receiving centre * Is experienced in alarm system management and acting on emergency situations. These identified key accountabilities are not exhaustive and may vary and extend/reduce depending on the evolving role of the alarm receiving centre and the resource required to operate effectively Please register your interest to Tennille Madigan tennille.madigan@nationalenergyso.com by the 10th February 2025",
        "status": "planning",
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKK"
                    }
                ]
            }
        ],
        "value": {
            "amount": 500000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "tenderPeriod": {
            "startDate": "2025-03-01T00:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-06-01T00:00:00+01:00",
            "endDate": "2026-10-31T23:59:59Z"
        },
        "hasOptions": false,
        "hasRenewal": true,
        "renewal": {
            "description": "12 month extension at the discretion of the Authority"
        },
        "classification": {
            "scheme": "CPV",
            "id": "79710000",
            "description": "Security services"
        },
        "techniques": {
            "hasFrameworkAgreement": false,
            "hasDynamicPurchasingSystem": false
        }
    },
    "relatedProcesses": [
        {
            "id": "prior",
            "relationship": [
                "prior",
                "reprocurementSameScope"
            ],
            "title": "Security Services",
            "scheme": "ocid",
            "identifier": "ocds-h6vhtk-04d610",
            "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-04d610"
        }
    ],
    "language": "en"
}