Oracle Managed Support Services

{
    "tag": [
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    "id": "ocds-h6vhtk-04d69a-2025-01-27T19:05:05Z",
    "date": "2025-01-27T19:05:05Z",
    "ocid": "ocds-h6vhtk-04d69a",
    "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./DB5D258284 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/DB5D258284 GO Reference: GO-2025127-PRO-29233378",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-04d69a",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Oracle Managed Support Services",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "The Royal Borough of Kensington and Chelsea (RBKC) is inviting tenderers from sufficiently experienced and qualified contractors for the provision of Oracle Managed Support services. The Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council's enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025. The contract is anticipated to commence on the 1 May 2025 for an initial term of 24 months, with the option to extend up to a further 12 months to 30 April 2028 at the RBKC's discretion.",
        "value": {
            "amount": 917000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "A Service Contract will be awarded to a single contractor. The delivery of the contract is anticipated to begin on 1 May 2025 with an initial term of 24 months, with the option to extend for up to a further 12 months to 30 April 2028 at the RBKC's discretion. The Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council's enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025. The provider will be required to use their Oracle Cloud, SAAS, EPM, OCI, OIC and BI expertise and experience within a Local Authority setting to provision adequate functional and technical support for the Councils Level 3 support and development needs, pertaining to raised incidents and or service requests.",
                "value": {
                    "amount": 917000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The contract will be established for an initial duration of 24 months, with the option to extend for up to a further 12 months at the RBKC's discretion."
                },
                "submissionTerms": {
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                "hasOptions": false,
                "status": "active"
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        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72250000",
                        "description": "System and support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72253000",
                        "description": "Helpdesk and support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72253200",
                        "description": "Systems support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72261000",
                        "description": "Software support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72253100",
                        "description": "Helpdesk services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72212451",
                        "description": "Enterprise resource planning software development services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UK"
                    }
                ],
                "deliveryLocation": {
                    "description": "LONDON,UNITED KINGDOM"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission",
            "written"
        ],
        "submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-title/DB5D258284",
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
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            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
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        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2025-03-03T12:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 180
            }
        },
        "awardPeriod": {
            "startDate": "2025-03-03T12:00:00Z"
        },
        "bidOpening": {
            "date": "2025-03-03T12:00:00Z"
        },
        "hasRecurrence": true,
        "contractTerms": {
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
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    },
    "parties": [
        {
            "id": "GB-FTS-91975",
            "name": "The Royal Borough of Kensington and Chelsea",
            "identifier": {
                "legalName": "The Royal Borough of Kensington and Chelsea"
            },
            "address": {
                "streetAddress": "Town Hall, 8 Hornton Street",
                "locality": "London",
                "region": "UK",
                "postalCode": "W8 7NX",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Malcolm de Vela",
                "telephone": "+44 73613000",
                "email": "procurement@rbkc.gov.uk",
                "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./DB5D258284"
            },
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            "details": {
                "url": "http://www.rbkc.gov.uk",
                "buyerProfile": "http://www.rbkc.gov.uk/business-and-enterprise/business-opportunities-and-procurement/procurement-borough",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
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            "id": "GB-FTS-35777",
            "name": "Public Procurement Review Service",
            "identifier": {
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            "address": {
                "streetAddress": "70 Whitehall",
                "locality": "London",
                "postalCode": "SW1A 2AS",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ],
            "details": {
                "url": "http://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit"
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        }
    ],
    "buyer": {
        "id": "GB-FTS-91975",
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    "language": "en"
}