Notice Information
Notice Title
Call handling services (out of hours)
Notice Description
Provision of the out of hours call handling services for EMH Housing and Regeneration, and Midlands Rural Housing. To access the invitation to tender document and respond, please go to our In-Tend portal at https://in-tendhost.co.uk/emh/aspx/Home
Lot Information
Lot 1
EMH Housing and Regeneration and Midlands Rural Housing's out of hours call handling services contract.
Renewal: The initial contract term will be from 1 May 2025 until 31 March 2029.The contract may be extended for a further three years in annual increments at the sole discretion of EMH, until a maximum of 31 March 2032.Price increases for 1 April 2026 and each subsequent each year shall be at the rate of inflation for the preceding 12 months as measured by the Consumer Price Index (CPI) in March 2026 a
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04d6b6
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/002829-2025
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- £630,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 28 Jan 20251 years ago
- Submission Deadline
- 28 Feb 2025Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 30 Apr 2025 - 31 Mar 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- EAST MIDLANDS HOUSING GROUP
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- COALVILLE, LEICESTERSHIRE
- Postcode
- LE67 4JP
- Post Town
- Leicester
- Country
- England
-
- Major Region (ITL 1)
- TLF East Midlands (England)
- Basic Region (ITL 2)
- TLF2 Leicestershire, Rutland and Northamptonshire
- Small Region (ITL 3)
- TLF22 Leicestershire CC and Rutland
- Delivery Location
- TLF East Midlands (England)
-
- Local Authority
- North West Leicestershire
- Electoral Ward
- Coalville West
- Westminster Constituency
- North West Leicestershire
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-04d6b6-2025-01-28T12:54:05Z",
"date": "2025-01-28T12:54:05Z",
"ocid": "ocds-h6vhtk-04d6b6",
"initiationType": "tender",
"tender": {
"id": "EMH6",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Call handling services (out of hours)",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "79510000",
"description": "Telephone-answering services"
},
"mainProcurementCategory": "services",
"description": "Provision of the out of hours call handling services for EMH Housing and Regeneration, and Midlands Rural Housing. To access the invitation to tender document and respond, please go to our In-Tend portal at https://in-tendhost.co.uk/emh/aspx/Home",
"value": {
"amount": 630000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "EMH Housing and Regeneration and Midlands Rural Housing's out of hours call handling services contract.",
"contractPeriod": {
"startDate": "2025-05-01T00:00:00+01:00",
"endDate": "2029-03-31T23:59:59+01:00"
},
"hasRenewal": true,
"renewal": {
"description": "The initial contract term will be from 1 May 2025 until 31 March 2029.The contract may be extended for a further three years in annual increments at the sole discretion of EMH, until a maximum of 31 March 2032.Price increases for 1 April 2026 and each subsequent each year shall be at the rate of inflation for the preceding 12 months as measured by the Consumer Price Index (CPI) in March 2026 a"
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "active"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UKF"
}
],
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission",
"written"
],
"submissionMethodDetails": "https://in-tendhost.co.uk/emh/aspx/Home",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"coveredBy": [
"GPA"
],
"tenderPeriod": {
"endDate": "2025-02-28T12:00:00Z"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"endDate": "2025-05-01T23:59:59+01:00"
}
},
"awardPeriod": {
"startDate": "2025-02-28T12:00:00Z"
},
"bidOpening": {
"date": "2025-02-28T12:00:00Z",
"address": {
"streetAddress": "Tenders will be opened electronically."
}
},
"hasRecurrence": true
},
"parties": [
{
"id": "GB-FTS-112856",
"name": "East Midlands Housing Group",
"identifier": {
"legalName": "East Midlands Housing Group"
},
"address": {
"streetAddress": "Memorial House, Whitwick Business Park, Stenson Road",
"locality": "Coalville, Leicestershire",
"region": "UKF",
"postalCode": "LE67 4JP",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Michael Simpson",
"telephone": "+44 1530444918",
"email": "michael.simpson@emh.co.uk",
"url": "https://in-tendhost.co.uk/emh/aspx/Home"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.emh.co.uk",
"buyerProfile": "https://in-tendorganiser.co.uk/emh",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "06",
"description": "Housing and community amenities"
}
]
}
},
{
"id": "GB-FTS-8555",
"name": "Leicester County Court",
"identifier": {
"legalName": "Leicester County Court"
},
"address": {
"locality": "Leicester",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-112856",
"name": "East Midlands Housing Group"
},
"language": "en"
}