Planning

TfL Customer Relationship Management (CRM) system

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Planning

29 Jan 2025 at 17:01

Planning Notice
Summary of the contracting process

Transport for London (TfL) is initiating the planning stage for procuring a Customer Relationship Management (CRM) system, under the tender ID ocds-h6vhtk-04d727. This procurement falls within the IT services industry category, specifically for consulting, software development, Internet, and support. The project is located in London and the main objective is to enhance communication with TfL's customers on various topics, including service updates and marketing campaigns. Key dates to note include the response deadline for the early market engagement exercise, set for 13th February 2025 at 12 pm.

This tender presents a valuable opportunity for businesses specialising in CRM solutions and software package and information systems. Companies with expertise in delivering comprehensive IT services, including consultancy, software development, and customer communication tools, would be well-suited to compete for this contract. Engaging in this procurement process could foster significant business growth by aligning with TfL, a prominent public transport authority in the UK. Interested parties should promptly reach out to Siahwash Amiri at siahwashamiri@tfl.gov.uk to participate in the early market engagement and submit their questionnaire responses by the specified deadline.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

TfL Customer Relationship Management (CRM) system

Notice Description

The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns.

Lot Information

Lot 1

The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns. Additional information: If you are interested in being part of this early market engagement exercise, please email siahwashamiri@tfl.gov.uk and the questionnaire will be shared with you on request. Interested parties should note that TfL reserves the right to cancel or vary this procurement process at any point and will not be liable for any costs or expenses incurred by interested parties in responding to this opportunity. I would appreciate if I can get the response back by 13th February 2025, 12pm.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04d727
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003022-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jan 20251 years ago
Submission Deadline
Not specified
Future Notice Date
30 Jan 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Siahwash Amiri
Contact Email
siahwashamiri@tfl.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04d727-2025-01-29T17:01:06Z",
    "date": "2025-01-29T17:01:06Z",
    "ocid": "ocds-h6vhtk-04d727",
    "description": "If you are interested in being part of this early market engagement exercise, please email siahwashamiri@tfl.gov.uk and the questionnaire will be shared with you on request. Interested parties should note that TfL reserves the right to cancel or vary this procurement process at any point and will not be liable for any costs or expenses incurred by interested parties in responding to this opportunity. I would appreciate if I can get the response back by 13th February 2025, 12pm.",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-04d727",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "TfL Customer Relationship Management (CRM) system",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns.",
        "value": {
            "amount": 0.01,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns. Additional information: If you are interested in being part of this early market engagement exercise, please email siahwashamiri@tfl.gov.uk and the questionnaire will be shared with you on request. Interested parties should note that TfL reserves the right to cancel or vary this procurement process at any point and will not be liable for any costs or expenses incurred by interested parties in responding to this opportunity. I would appreciate if I can get the response back by 13th February 2025, 12pm.",
                "status": "planned"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48000000",
                        "description": "Software package and information systems"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "deliveryLocation": {
                    "description": "London"
                },
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-01-30T00:00:00Z"
        }
    },
    "parties": [
        {
            "id": "GB-FTS-99007",
            "name": "Transport for London",
            "identifier": {
                "legalName": "Transport for London",
                "noIdentifierRationale": "notOnAnyRegister"
            },
            "address": {
                "streetAddress": "5 Endeavour Square",
                "locality": "LONDON",
                "region": "UKI",
                "postalCode": "E201JN",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Siahwash Amiri",
                "email": "siahwashamiri@tfl.gov.uk",
                "url": "https://tfl.gov.uk/"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://tfl.gov.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-99007",
        "name": "Transport for London"
    },
    "language": "en"
}