Notice Information
Notice Title
Provision of Customer Research Partner
Notice Description
Plus Dane Housing are procuring a customer research service split into two lots as follows: Lot 1 - Customer Research Partner, delivering customer perception surveys Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback Suppliers are invited to tender for either or both lots
Lot Information
Customer Research (Perception Surveys)
Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
Renewal: Contract to be re-procured upon expiry
Transaction Satisfaction Survey PlatformService of a platform to allow for ad-hoc transactional surveys to measure customer experience. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
Renewal: Contract to be re-procured upon expiry
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04dccc
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/022247-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79300000 - Market and economic research; polling and statistics
79342310 - Customer survey services
Notice Value(s)
- Tender Value
- £220,000 £100K-£500K
- Lots Value
- £220,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- £130,000 £100K-£500K
Notice Dates
- Publication Date
- 16 May 20259 months ago
- Submission Deadline
- 10 Mar 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 11 May 20259 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- 2028 - 2030
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active, Unsuccessful
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- PLUS DANE HOUSING LIMITED
- Contact Name
- Daniel Walls
- Contact Email
- daniel.walls@plusdane.co.uk
- Contact Phone
- +44 7393142744
Buyer Location
- Locality
- LIVERPOOL
- Postcode
- L3 4AE
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Liverpool
- Electoral Ward
- Waterfront South
- Westminster Constituency
- Liverpool Riverside
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-04dccc-2025-05-16T14:05:14+01:00",
"date": "2025-05-16T14:05:14+01:00",
"ocid": "ocds-h6vhtk-04dccc",
"description": "To view this notice, please click here: https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=950426472 GO Reference: GO-2025516-PRO-30598986",
"initiationType": "tender",
"tender": {
"id": "PDT-25-11",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Provision of Customer Research Partner",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "79342310",
"description": "Customer survey services"
},
"mainProcurementCategory": "services",
"description": "Plus Dane Housing are procuring a customer research service split into two lots as follows: Lot 1 - Customer Research Partner, delivering customer perception surveys Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback Suppliers are invited to tender for either or both lots",
"value": {
"amount": 220000,
"currency": "GBP"
},
"lotDetails": {
"maximumLotsAwardedPerSupplier": 2,
"awardCriteriaDetails": "1 & 2"
},
"lots": [
{
"id": "1",
"title": "Customer Research (Perception Surveys)",
"description": "Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months",
"value": {
"amount": 130000,
"currency": "GBP"
},
"contractPeriod": {
"durationInDays": 1800
},
"hasRenewal": true,
"renewal": {
"description": "Contract to be re-procured upon expiry"
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "cancelled",
"awardCriteria": {
"criteria": [
{
"name": "Quality",
"type": "quality",
"description": "60%"
},
{
"name": "Cost",
"type": "cost",
"description": "40%"
}
]
}
},
{
"id": "2",
"title": "Transaction Satisfaction Survey Platform",
"description": "Service of a platform to allow for ad-hoc transactional surveys to measure customer experience. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months",
"value": {
"amount": 90000,
"currency": "GBP"
},
"contractPeriod": {
"durationInDays": 1800
},
"hasRenewal": true,
"renewal": {
"description": "Contract to be re-procured upon expiry"
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "cancelled",
"awardCriteria": {
"criteria": [
{
"name": "Quality",
"type": "quality",
"description": "60%"
},
{
"name": "Cost",
"type": "cost",
"description": "40%"
}
]
}
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79342310",
"description": "Customer survey services"
},
{
"scheme": "CPV",
"id": "79300000",
"description": "Market and economic research; polling and statistics"
}
],
"deliveryAddresses": [
{
"region": "UKD"
},
{
"region": "UKD"
}
],
"deliveryLocation": {
"description": "NORTH WEST (ENGLAND)"
},
"relatedLot": "1"
},
{
"id": "2",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79342310",
"description": "Customer survey services"
},
{
"scheme": "CPV",
"id": "79300000",
"description": "Market and economic research; polling and statistics"
}
],
"deliveryAddresses": [
{
"region": "UKD"
},
{
"region": "UKD"
}
],
"deliveryLocation": {
"description": "NORTH WEST (ENGLAND)"
},
"relatedLot": "2"
}
],
"submissionMethod": [
"electronicSubmission",
"written"
],
"submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-services./EK57EEYZGZ",
"documents": [
{
"id": "economic1",
"documentType": "economicSelectionCriteria"
},
{
"id": "technical1",
"documentType": "technicalSelectionCriteria"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2025-03-10T12:00:00Z"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"durationInDays": 180
}
},
"awardPeriod": {
"startDate": "2025-03-10T12:00:00Z"
},
"bidOpening": {
"date": "2025-03-10T12:00:00Z"
},
"hasRecurrence": true,
"contractTerms": {
"hasElectronicOrdering": true,
"electronicInvoicingPolicy": "allowed",
"hasElectronicPayment": true
},
"recurrence": {
"description": "2028 - 2030"
},
"amendments": [
{
"id": "2",
"unstructuredChanges": [
{
"oldValue": {
"date": "2025-03-10T12:00:00Z"
},
"newValue": {
"date": "2025-03-13T09:00:00Z"
},
"where": {
"section": "IV.2.2",
"label": "Time limit for receipt of tenders or requests to participate Date: 13/03/2025 Time: 09:00"
}
}
],
"description": "Extension of tender deadline from Monday 10th March 2025 to 9am Thursday 13th March 2025 To view this notice, please click here: https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=930803485 GO Reference: GO-202534-PRO-29642365"
}
]
},
"parties": [
{
"id": "GB-FTS-29311",
"name": "Plus Dane Housing Limited",
"identifier": {
"legalName": "Plus Dane Housing Limited"
},
"address": {
"streetAddress": "Atlantic Pavilion, Salthouse Quay, Royal Albert Dock",
"locality": "Liverpool",
"region": "UKD",
"postalCode": "L3 4AE",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Daniel Walls",
"telephone": "+44 7393142744",
"email": "daniel.walls@plusdane.co.uk",
"url": "https://www.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-services./EK57EEYZGZ"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.plusdane.co.uk/",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "06",
"description": "Housing and community amenities"
}
]
}
},
{
"id": "GB-FTS-12616",
"name": "High Court England and Wales",
"identifier": {
"legalName": "High Court England and Wales"
},
"address": {
"locality": "London",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
},
{
"id": "GB-FTS-148207",
"name": "Acuity Research & Practice Ltd",
"identifier": {
"legalName": "Acuity Research & Practice Ltd",
"id": "03503391"
},
"address": {
"streetAddress": "35 Mount Pleasant, Bishops Tawton, Barnstaple",
"locality": "Devon",
"region": "UKD",
"postalCode": "EX32 0AQ",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme"
}
}
],
"buyer": {
"id": "GB-FTS-29311",
"name": "Plus Dane Housing Limited"
},
"language": "en",
"awards": [
{
"id": "022247-2025-1",
"relatedLots": [
"1"
],
"title": "Customer Research (Perception Surveys)",
"status": "active",
"suppliers": [
{
"id": "GB-FTS-148207",
"name": "Acuity Research & Practice Ltd"
}
]
},
{
"id": "022247-2025-2",
"relatedLots": [
"2"
],
"title": "Transactional Satisfaction Survey Platform",
"status": "unsuccessful",
"statusDetails": "unsuccessful"
}
],
"contracts": [
{
"id": "022247-2025-1",
"awardID": "022247-2025-1",
"title": "Customer Research (Perception Surveys)",
"status": "active",
"value": {
"amount": 130000,
"currency": "GBP"
},
"dateSigned": "2025-05-12T00:00:00+01:00"
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 5
}
]
}
}