Award

The Provision of Security and Concierge Services to Emergency and Temporary Accommodation Sites

CORNWALL COUNCIL

This public procurement record has 4 releases in its history.

Award

10 Jun 2025 at 14:39

Tender

19 Mar 2025 at 10:48

TenderUpdate

19 Mar 2025 at 10:48

TenderUpdate

14 Feb 2025 at 10:24

Summary of the contracting process

Cornwall Council invited tenders for the provision of Security and Concierge Services to emergency and temporary accommodation sites within the region of Truro, United Kingdom (UKK3). This contract aimed to support individuals experiencing or at risk of homelessness, and focused on enhancing community safety. Classified under security services (CPV: 79710000), this procurement process was managed under the Light Touch Regime in accordance with the Public Contract Regulations 2015, following an Open Tender procedure. The procurement stage reached the award phase, but ultimately, the process was cancelled as of June 2025. Initially, the tender was set to offer a contract period starting from 1st October 2025 for three years, with a possibility of a three-year extension, reaching a contract value of £8,198,803 GBP.

This procurement process presented significant opportunities for businesses expert in providing security and concierge services, particularly those experienced in supporting vulnerable communities. Companies capable of offering comprehensive security solutions ranging from 24/7 on-site services to flexible peripatetic services were ideal candidates. The contract offered potential growth in delivering critical services that aimed to improve community safety, enhance social value by reducing anti-social behaviour, and ease the demand on emergency services. Security firms specialising in patrol and guard services, equipped to handle incident response and administer life-saving interventions, would find this contract ideally suited to their operational capabilities.

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Notice Title

The Provision of Security and Concierge Services to Emergency and Temporary Accommodation Sites

Notice Description

Tenders are invited from providers with the relevant experience and ability for The Provision of Security and Concierge Services to Emergency and Temporary Accommodation Sites contract. Cornwall Council is seeking a suitably qualified provider to deliver Security Services across various sites supporting individuals experiencing homelessness, rough sleeping, or at risk of rough sleeping. The contract is for an initial three (3) years with an option for extending the term for a further three (3) years. This procurement is being conducted under the Light Touch Regime in accordance with the Public Contract Regulations 2015 and the Open Tender procedure. This contract presents an opportunity to contribute to community safety while supporting some of the most vulnerable individuals in Cornwall. The Security Service will range from 24/7 on-site provision at high-support locations to a peripatetic service for lower-support sites.

Lot Information

Lot 1

Tenders are invited from providers with the relevant experience and ability for The Provision of Security and Concierge Services to Emergency and Temporary Accommodation Sites contract. Cornwall Council is seeking a suitably qualified provider to deliver Security Services across various sites supporting individuals experiencing homelessness, rough sleeping, or at risk of rough sleeping. The contract is for an initial three (3) years with an option for extending the term for a further three (3) years. This procurement is being conducted under the Light Touch Regime in accordance with the Public Contract Regulations 2015 and the Open Tender procedure. This contract presents an opportunity to contribute to community safety while supporting some of the most vulnerable individuals in Cornwall. The Security Service will range from 24/7 on-site provision at high-support locations to a peripatetic service for lower-support sites. The aims and objectives include: Provide a safe, welcoming, and sustainable environment to help service users sustain their occupation and access support towards independent living. Offer a flexible and responsive approach, adapting security levels to match site and resident needs, including emergency interventions. Scale provision up or down as required, in coordination with site management and commissioners. Maintain an unobtrusive presence, ensuring residents can live without unnecessary interference. Add social value by reducing anti-social behaviour, complaints, and demand on emergency services. Key Responsibilities include: Site Security & Access Control - mobile and static patrolling, securing premises, and monitoring entry points. Incident Response & Risk Management - Handling security incidents and safeguarding residents. CCTV & Surveillance - Monitoring and responding to security threats. Supportive Engagement - Providing a visible presence to reassure residents and the local community. Naloxone Administration - Delivering life-saving intervention in opioid overdose situations.

Renewal: The maximum opportunity of this contract is for a period of 6 years as detailed. This comprises of an initial 3 year term, with a single optional extension clause for a further for 3 years.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04de6f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/031318-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79710000 - Security services

79713000 - Guard services

79715000 - Patrol services

Notice Value(s)

Tender Value
£8,198,803 £1M-£10M
Lots Value
£8,198,803 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jun 20258 months ago
Submission Deadline
27 Mar 2025Expired
Future Notice Date
Not specified
Award Date
10 Jun 20258 months ago
Contract Period
30 Sep 2025 - 30 Sep 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CORNWALL COUNCIL
Contact Name
Mr Andrew Trout
Contact Email
andrew.trout@cornwall.gov.uk
Contact Phone
+44 1872322222

Buyer Location

Locality
TRURO
Postcode
TR1 3AY
Post Town
Truro
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK3 Cornwall and Isles of Scilly
Small Region (ITL 3)
TLK30 Cornwall and Isles of Scilly
Delivery Location
TLK3 Cornwall and Isles of Scilly

Local Authority
Cornwall
Electoral Ward
Truro Boscawen & Redannick
Westminster Constituency
Truro and Falmouth

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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