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National Roadside Repair and Recovery (NRRRC)

Ministry of Defence

This public procurement record has 2 releases in its history.

Award

13 Aug 2025 at 15:08

Award Notice
Tender

21 Feb 2025 at 10:03

Tender Notice
Summary of the contracting process

The Ministry of Defence (MOD) undertook a procurement process titled "National Roadside Repair and Recovery (NRRRC)" to provide vehicle-fleet-support services. This procurement was in the services category and is now in the award stage. The contract was awarded on 17th July 2025 to Nationwide Assistance Group Ltd for a total value of £6,110,000. The procurement method used was an open procedure, inviting tender submissions by 18th April 2025. The contract necessitates 24/7 roadside repair and recovery services for MOD vehicles across the UK, Europe, and North Africa, covering a wide geographic area due to the dispersion of military units across these regions.

This tender offers significant business growth opportunities, particularly for large-scale suppliers with the capability to deliver extensive roadside assistance and recovery services globally. Companies specialising in vehicle repair, recovery, and the supply of OEM parts could find this procurement particularly lucrative. Given the scope of coverage required, businesses with a robust infrastructure and logistical capability to manage operations across multiple countries, including the UK and North Africa, would be well-suited to compete. Furthermore, the contract's alignment with the Government Procurement Agreement (GPA) suggests adherence to international procurement norms, fostering a fair and competitive environment for qualified suppliers.

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Notice Information

Notice Title

National Roadside Repair and Recovery (NRRRC)

Notice Description

It was decided in 1998 that a contracted service was required to provide roadside repair and recovery for MOD owned and registered vehicles due to existing military recovery facilities being unable to deliver the required level of support across the national networks in Germany and the UK within 2-4 hours of the recovery request. There was also no capacity or capability to deliver the service across the rest of Europe and North Africa, which remains the case due to the geographic disposition of military Units holding recovery assets. The fundamental requirement is for the provision of a roadside repair and recovery service for MOD owned and registered 'Green' fleet and Operational White Fleet (OWF) vehicles (within set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year. The key requirements include, but not limited to: : a. A roadside assistance service in the event of a break down or Road Traffic Incident (RTI) on the public highway. b. A full service must be available 24 hours a day, for 365 days of the year (366 in the event of a Leap Year). c. The service must be available in the United Kingdom (includes Scottish Islands, and Northern Ireland), Europe and extend to Morocco in North Africa. d. Roadside repair. e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply and fitting. f. Vehicle recovery

Lot Information

Lot 1

The fundamental requirement is for the provision of a roadside repair and recovery service for MOD owned and registered 'Green' fleet and Operational White Fleet (OWF) vehicles (within set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year. 4. The key requirements include, but not limited to1 : a. A roadside assistance service in the event of a break down or Road Traffic Incident (RTI) on the public highway. b. A full service must be available 24 hours a day, for 365 days of the year (366 in the event of a Leap Year). c. The service must be available in the United Kingdom (includes Scottish Islands, and Northern Ireland), Europe and extend to Morocco in North Africa. d. Roadside repair. e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply and fitting. f. Vehicle recovery

Options: 2 x 12 month option years

Renewal: 2x Option years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04e5f4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/048465-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50111110 - Vehicle-fleet-support services

50112100 - Car repair services

50112110 - Body-repair services for vehicles

50112111 - Panel-beating services

50112120 - Windscreen replacement services

50112200 - Car maintenance services

50112300 - Car-washing and similar services

50114100 - Truck repair services

50115100 - Motorcycle repair services

50115200 - Motorcycle maintenance services

50116100 - Electrical-system repair services

50116200 - Repair and maintenance services of vehicle brakes and brake parts

50116300 - Repair and maintenance services of vehicle gearboxes

50116400 - Repair and maintenance services of vehicle transmissions

50116500 - Tyre repair services, including fitting and balancing

50116510 - Tyre-remoulding services

50116600 - Repair and maintenance services of starter motors

50118100 - Breakdown and recovery services for cars

50118110 - Vehicle towing-away services

50118200 - Breakdown and recovery services for commercial vehicles

50118400 - Breakdown and recovery services for motor vehicles

50118500 - Breakdown and recovery services for motorcycles

50630000 - Repair and maintenance services of military vehicles

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£6,110,000 £1M-£10M

Notice Dates

Publication Date
13 Aug 20251 years ago
Submission Deadline
18 Apr 2025Expired
Future Notice Date
Not specified
Award Date
17 Jul 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Defence
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ANDOVER
Postcode
SP11 8HT
Postcode Area
Salisbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Test Valley
Electoral Ward
Andover Millway
Westminster Constituency
North West Hampshire

Supplier Information

Number of Suppliers
1
Supplier Name

Nationwide Assistance Group Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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