Award

Insurance Claims Remediation Services

SEVERN TRENT WATER LIMITED

This public procurement record has 6 releases in its history.

Award

12 Feb 2026 at 12:45

Award

27 Oct 2025 at 10:59

TenderUpdate

06 Mar 2025 at 09:16

TenderUpdate

06 Mar 2025 at 09:07

TenderUpdate

27 Feb 2025 at 17:27

Tender

27 Feb 2025 at 17:19

Summary of the contracting process

Severn Trent Water Limited, headquartered in Coventry, and Hafren Dyfrdwy Cyfyngedig in Wrexham are the buying organisations overseeing the "Insurance Claims Remediation Services" procurement process, specifically targeting the utilities sector in the United Kingdom. The procurement has now advanced to the award stage, with key dates including the contract award notice from 12 February 2026, and the standstill period ending on 23 February 2026. The contract spans from 1 March 2026 to 28 February 2029, with a potential extension to 2031. This tender uses a selective competitive procedure, ideal for flexible utility procurement, with an emphasis on damage or loss insurance services offered by SMEs like Aspect Maintenance Services Limited and R3 Polygon UK Ltd.

This tender offers significant business growth opportunities through its provision of drying, restoration, and reinstatement services during incidents, allowing eligible SMEs to establish a stable revenue stream over an extended contract period. Aspect Maintenance Services Limited, R3 Polygon UK Ltd., and Hardyman & Co Limited are illustrative examples of suppliers well-suited to compete due to their specialised expertise in remediation services and insurance claims handling. The utilisation of a framework agreement ensures seamless engagement and collaboration with selected suppliers, facilitating meticulous execution of services. Additionally, smaller enterprises can leverage technical and sustainability competencies to fulfil award criteria based on commercial value and quality assurance specifications. This procurement is particularly appealing for businesses wanting to cement their presence in the utilities service sector whilst maintaining economic resilience.

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Notice Title

Insurance Claims Remediation Services

Notice Description

Lot 2(a) - Drying & Restoration Services Lot 2(b) - Reinstatement Services

Lot Information

Insurance Claims Handling - Third Party Administrators

Desktop claims handling services during incidents, this will also cover 3rd parties.

Options: Option for 24 months extension

Renewal: Option for further 24 month

Drying & Restoration Services

Supplier to be providing Drying & Restoration Services during incident. Ensure property has been made safe

Options: Option for 24 months extension

Renewal: Option for further 24 month

Reinstatement Services

Reinstatement Services when incidents occur

Options: Option for 24 months extension

Renewal: Option for further 24 month

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04e878
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/012867-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

71 - Architectural, construction, engineering and inspection services


CPV Codes

66510000 - Insurance services

66515000 - Damage or loss insurance services

71315000 - Building services

Notice Value(s)

Tender Value
£12,500,000 £10M-£100M
Lots Value
£12,500,000 £10M-£100M
Awards Value
£9,750,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
12 Feb 20261 weeks ago
Submission Deadline
2 Apr 2025Expired
Future Notice Date
Not specified
Award Date
27 Oct 20253 months ago
Contract Period
1 Mar 2026 - 28 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SEVERN TRENT WATER LIMITED
Additional Buyers

HAFREN DYFRDWY CYFYNGEDIG

Contact Name
Not specified
Contact Email
systemsandprocessteam-pcm@severntrent.co.uk
Contact Phone
Not specified

Buyer Location

Locality
COVENTRY
Postcode
CV1 2LZ
Post Town
Coventry
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL34 Flintshire and Wrexham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales

Local Authority
Wrexham
Electoral Ward
Ponciau
Westminster Constituency
Montgomeryshire and Glyndwr

Supplier Information

Number of Suppliers
4
Supplier Names

ASPECT MAINTENANCE SERVICES

HARDYMAN

R3 POLYGON

WILLIS TOWERS WATSON

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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