Award

Third Party Administrator Lot 1

SEVERN TRENT WATER LIMITED

This public procurement record has 5 releases in its history.

Award

27 Oct 2025 at 10:59

TenderUpdate

06 Mar 2025 at 09:16

TenderUpdate

06 Mar 2025 at 09:07

TenderUpdate

27 Feb 2025 at 17:27

Tender

27 Feb 2025 at 17:19

Summary of the contracting process

Severn Trent Water Limited, headquartered in Coventry, has concluded a procurement process titled "Third Party Administrator Lot 1" with a value of £2,700,000. This contract is categorized under services in the insurance industry and involves desktop claims handling during incidents. The procurement was carried out using a selective method under a competitive flexible procedure. It reached the award stage with an anticipated contract start on 1 January 2026 and completion expected by 31 December 2028, with potential extensions up to 2030. Award announcement was made on 27 October 2025, with a standstill period ending on 5 November 2025, covering locations across the United Kingdom.

The awarded contract to Willis Towers Watson presents significant business growth potential, especially for firms in insurance services looking to establish or expand their footprint in handling complex claims management processes. The nature of the contract, which involves claims handling during incidents with possibilities for renewals, is particularly appealing for businesses capable of providing specialised insurance administration services. Companies experienced in scalable insurance solutions and infrastructure prepared for large-scale implementations will find this contract highly suitable and beneficial for showcasing their capabilities in a competitive field.

How relevant is this notice?

Notice Information

Notice Title

Third Party Administrator Lot 1

Notice Description

Third Party Administrator - Lot 1 Desktop claims handling services during incidents, this will also cover 3rd parties.

Lot Information

Insurance Claims Handling - Third Party Administrators

Desktop claims handling services during incidents, this will also cover 3rd parties.

Options: Option for 24 months extension

Renewal: Option for further 24 month

Drying & Restoration Services

Supplier to be providing Drying & Restoration Services during incident. Ensure property has been made safe

Options: Option for 24 months extension

Renewal: Option for further 24 month

Reinstatement Services

Reinstatement Services when incidents occur

Options: Option for 24 months extension

Renewal: Option for further 24 month

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04e878
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068465-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

71 - Architectural, construction, engineering and inspection services


CPV Codes

66510000 - Insurance services

71315000 - Building services

Notice Value(s)

Tender Value
£12,500,000 £10M-£100M
Lots Value
£12,500,000 £10M-£100M
Awards Value
£2,250,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Oct 20251 months ago
Submission Deadline
2 Apr 2025Expired
Future Notice Date
Not specified
Award Date
27 Oct 20251 months ago
Contract Period
1 Jan 2026 - 31 Dec 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active, Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SEVERN TRENT WATER LIMITED
Additional Buyers

HAFREN DYFRDWY CYFYNGEDIG

Contact Name
Not specified
Contact Email
systemsandprocessteam-pcm@severntrent.co.uk
Contact Phone
Not specified

Buyer Location

Locality
COVENTRY
Postcode
CV1 2LZ
Post Town
Coventry
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL34 Flintshire and Wrexham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales

Local Authority
Wrexham
Electoral Ward
Ponciau
Westminster Constituency
Montgomeryshire and Glyndwr

Supplier Information

Number of Suppliers
1
Supplier Name

WILLIS TOWERS WATSON

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                "id": "008138-2025",
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}