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Insurance Claims Remediation Services

SEVERN TRENT WATER LIMITED

This public procurement record has 6 releases in its history.

Award

12 Feb 2026 at 12:45

UK6 - Contract Award Notice
Award

27 Oct 2025 at 10:59

UK6 - Contract Award Notice
TenderUpdate

06 Mar 2025 at 09:16

UK4 - Tender Notice
TenderUpdate

06 Mar 2025 at 09:07

UK4 - Tender Notice
TenderUpdate

27 Feb 2025 at 17:27

UK4 - Tender Notice
Tender

27 Feb 2025 at 17:19

UK4 - Tender Notice
Summary of the contracting process

Severn Trent Water Limited, headquartered in Coventry, and Hafren Dyfrdwy Cyfyngedig in Wrexham are the buying organisations overseeing the "Insurance Claims Remediation Services" procurement process, specifically targeting the utilities sector in the United Kingdom. The procurement has now advanced to the award stage, with key dates including the contract award notice from 12 February 2026, and the standstill period ending on 23 February 2026. The contract spans from 1 March 2026 to 28 February 2029, with a potential extension to 2031. This tender uses a selective competitive procedure, ideal for flexible utility procurement, with an emphasis on damage or loss insurance services offered by SMEs like Aspect Maintenance Services Limited and R3 Polygon UK Ltd.

This tender offers significant business growth opportunities through its provision of drying, restoration, and reinstatement services during incidents, allowing eligible SMEs to establish a stable revenue stream over an extended contract period. Aspect Maintenance Services Limited, R3 Polygon UK Ltd., and Hardyman & Co Limited are illustrative examples of suppliers well-suited to compete due to their specialised expertise in remediation services and insurance claims handling. The utilisation of a framework agreement ensures seamless engagement and collaboration with selected suppliers, facilitating meticulous execution of services. Additionally, smaller enterprises can leverage technical and sustainability competencies to fulfil award criteria based on commercial value and quality assurance specifications. This procurement is particularly appealing for businesses wanting to cement their presence in the utilities service sector whilst maintaining economic resilience.

How relevant is this notice?

Notice Information

Notice Title

Insurance Claims Remediation Services

Notice Description

Lot 2(a) - Drying & Restoration Services Lot 2(b) - Reinstatement Services

Lot Information

Insurance Claims Handling - Third Party Administrators

Desktop claims handling services during incidents, this will also cover 3rd parties.

Options: Option for 24 months extension

Renewal: Option for further 24 month

Drying & Restoration Services

Supplier to be providing Drying & Restoration Services during incident. Ensure property has been made safe

Options: Option for 24 months extension

Renewal: Option for further 24 month

Reinstatement Services

Reinstatement Services when incidents occur

Options: Option for 24 months extension

Renewal: Option for further 24 month

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04e878
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/012867-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

71 - Architectural, construction, engineering and inspection services

CPV Codes

66510000 - Insurance services

66515000 - Damage or loss insurance services

71315000 - Building services

Notice Value(s)

Tender Value
£12,500,000 £10M-£100M
Lots Value
£12,500,000 £10M-£100M
Awards Value
£9,750,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
12 Feb 20266 months ago
Submission Deadline
2 Apr 2025Expired
Future Notice Date
Not specified
Award Date
27 Oct 202510 months ago
Contract Period
1 Mar 2026 - 28 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SEVERN TRENT WATER LIMITED
Additional Buyers

HAFREN DYFRDWY CYFYNGEDIG

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV1 2LZ
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Coventry
Electoral Ward
St Michael's
Westminster Constituency
Coventry South

Supplier Information

Number of Suppliers
4
Supplier Names

ASPECT MAINTENANCE SERVICES LIMITED

HARDYMAN & CO LIMITED

R3 POLYGON UK LTD.

Willis Towers Watson

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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