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Technology Enabled Care

Norfolk County Council

This public procurement record has 5 releases in its history.

TenderCancellation

19 Dec 2025 at 14:15

UK12 - Procurement Termination Notice
Award

24 Oct 2025 at 16:39

UK6 - Contract Award Notice
Tender

04 Jul 2025 at 16:27

UK4 - Tender Notice
Planning

23 May 2025 at 08:21

UK1 - Pipeline Notice
Planning

10 Mar 2025 at 15:19

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Norfolk County Council is handling a procurement process for the "Technology Enabled Care" initiative, which has included several stages such as planning, tender, award, and ultimately, tender cancellation. The procurement process was initially planned to meet the strategic needs of technology-enabled care services, entailing equipment provision and monitoring. Norfolk County Council, operating as a public authority at a sub-central government level, launched this procurement with the objective of integrating these services into adult social care. The process, initiated on 23rd May 2025, advanced through stages until it was ultimately cancelled on 19th December 2025 due to confident identification issues regarding the most advantageous tender. The procurement involved a competitive flexible procedure with multiple electronic submissions, and it aimed to maximise service quality while considering pricing at subsequent stages.

This procurement initiative was designed to present substantial business opportunities for companies specialising in medical equipment, pharmaceuticals, and healthcare services. The competitive flexible procedure called for scalable service solutions, making it ideal for businesses excelling in technology-driven healthcare services. SMEs and larger enterprises like Alcove Limited, Livity Life Limited, and Medequip Assistive Technology Limited were involved in the tendering. Despite the cancellation of this particular procurement, businesses that showcase strengths in delivering comprehensive service offerings, including installation, maintenance, and innovative care monitoring solutions, would have found significant opportunities to collaborate with Norfolk County Council and potentially other local authorities through similar procurement exercises in the future. Such businesses can expect to benefit from market engagement activities that aim to shape procurement specifications, which are regularly part of the Council’s strategic remit to drive innovation within public sector service delivery.

How relevant is this notice?

Notice Information

Notice Title

Technology Enabled Care

Notice Description

The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs. * The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. * The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved). Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.

Lot Information

Lot LOT-0001

Renewal: The Contract may be extended by up to 24 months at the Council's discretion.

Planning Information

Norfolk County Council (NCC) is transforming its Technology Enabled Care (TEC) provision and is seeking to award, from 1st April 2026, a contract for Technology Enabled Care (TEC). The new provision will support residents through the use of technology, to stay well and independent, in the place they call home. The contract aims to fully integrate TEC within Adult Social Care and the successful Provider will support NCC in delivering change and ongoing innovation. The requirement of the Provider will be to deliver a scalable service for the provision of equipment and monitoring via an Alarm Receiving Centre (ARC). The equipment service provided will be for all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. The ARC service will provide both a reactive and proactive alarm monitoring service and include a full range of data services. Monitoring services will include benefit realisation capture. We wish to initially engage with the market during the 24th and 25th March 2025. This will be one to one meetings via teams. The Council may engage in further market engagement activities beyond this date where appropriate to help inform the specification and model. If you would like to discuss this opportunity with us, then please contact sourcingteam@norfolk.gov.uk. The meetings will be of a maximum of an hour duration and will be held via Microsoft Teams. Please indicate your preferred date and time and the e-mail addresses of those you would like to attend.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04eb1a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084956-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

85 - Health and social work services

CPV Codes

33000000 - Medical equipments, pharmaceuticals and personal care products

85000000 - Health and social work services

Notice Value(s)

Tender Value
£12,900,000 £10M-£100M
Lots Value
£12,900,000 £10M-£100M
Awards Value
£11,183,028 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Dec 20258 months ago
Submission Deadline
4 Aug 2025Expired
Future Notice Date
3 Jun 2025Expired
Award Date
24 Oct 202510 months ago
Contract Period
1 Apr 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Cancelled

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

ALCOVE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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