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Managed Service Provider

Caledonian Sleeper Limited

This public procurement record has 3 releases in its history.

Award

17 Dec 2025 at 11:05

Award Notice
Tender

19 Mar 2025 at 10:04

Tender Notice
TenderUpdate

19 Mar 2025 at 10:04

Tender Notice
Summary of the contracting process

The procurement process for the Managed Service Provider contract was initiated by Caledonian Sleeper Limited, a railway services organisation based in Inverness, UK. The contract, completed and valued at £1,494,000, involves IT services such as consulting, software development, Internet support, and associated management functions like helpdesk, hardware support, and security monitoring. The contract used a selective procurement method via a negotiated procedure with prior competition and was covered by the GPA. Awarded on 15th December 2025, Core Technology Systems (UK) Ltd successfully secured the contract through an electronic bidding process, surpassing 8 other foreign bids from EU entities.

This tender presents substantial opportunities for business growth, particularly for large IT service providers capable of supplying comprehensive managed services across helpdesk, hardware, and cloud solutions. Companies with expertise in these areas and the capacity for security monitoring and user management, especially those with a proven track record in handling entities of similar magnitude, would find this procurement highly suitable. The contractual environment supports electronic processes, ensuring efficient invoicing and payment, thus enabling agile and streamlined cooperation with the contracting authority.

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Notice Information

Notice Title

Managed Service Provider

Notice Description

The Managed service provider (MSP) will provide support and management for various IT functions, including helpdesk, hardware support, security monitoring, cloud services, and user management.

Lot Information

Lot 1

The Managed service provider (MSP) will provide support and management for various IT functions, including helpdesk, hardware support, security monitoring, cloud services, and user management. See scope for full details.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04eb93
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083706-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,494,000 £1M-£10M

Notice Dates

Publication Date
17 Dec 20258 months ago
Submission Deadline
11 Apr 2025Expired
Future Notice Date
Not specified
Award Date
15 Dec 20258 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Caledonian Sleeper Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
INVERNESS
Postcode
IV1 1PP
Postcode Area
Inverness
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
Not specified
Local Authority
Highland
Electoral Ward
Inverness Central
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

Core Technology Systems (UK) Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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