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Tenant Satisfaction Survey

Wythenshawe Community Housing Group Limited

This public procurement record has 2 releases in its history.

Award

21 Jul 2025 at 10:33

UK7 - Contract Details Notice
Planning

11 Mar 2025 at 14:26

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Wythenshawe Community Housing Group Limited, a sub-central government public authority, recently completed a procurement process for the "Tenant Satisfaction Survey." This tender falls under the services category and is part of a light-touch regime due to its below-threshold procurement method. The contract was awarded on 23 June 2025, with the project spanning until 22 June 2026, and it may be extended by two additional 12-month periods. The procurement aimed to appoint a research company to execute the survey in Manchester, focusing on tenant satisfaction measures introduced in 2023. The awarded contract was valued at £74,169.28, net of VAT, with KWEST RESEARCH LIMITED, an SME, selected as the successful supplier. This contract supports the reporting requirements for housing associations as stipulated in recent UK legislation.

This tender presents an excellent business growth opportunity for companies specialising in survey conduction services, particularly within the customer satisfaction and telephone survey sectors. Research firms with a strong capability in data analysis and handling are well-positioned to benefit. Engagement with local public housing authorities could unlock ongoing opportunities, especially for SMEs aiming to establish or strengthen their presence in the public sector. As tenant satisfaction becomes a priority across the housing sector, businesses that can offer tailored survey solutions and demonstrate robust data management skills will be at a competitive advantage in this field.

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Notice Information

Notice Title

Tenant Satisfaction Survey

Notice Description

The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on. We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines. We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes. This contract is for the delivery of the first survey in June/July 2025.

Planning Information

The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on. We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines. We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes. We are looking for a partner that is able to deliver the first survey in June/July 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04eb97
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/041526-2025
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79311200 - Survey conduction services

79311210 - Telephone survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£74,169 Under £100K

Notice Dates

Publication Date
21 Jul 20251 years ago
Submission Deadline
Not specified
Future Notice Date
1 Apr 2025Expired
Award Date
23 Jun 20251 years ago
Contract Period
23 Jun 2025 - 22 Jun 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wythenshawe Community Housing Group Limited
Additional Buyers

Wythenshawe Community Housing Group (WCHG)

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M22 9TA
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD3 Greater Manchester
Local Authority
Manchester
Electoral Ward
Sharston
Westminster Constituency
Wythenshawe and Sale East

Supplier Information

Number of Suppliers
1
Supplier Name

KWEST RESEARCH LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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