Notice Information
Notice Title
Tenant Satisfaction Survey
Notice Description
WCHG is seeking to appoint a professional and experienced research organisation to deliver our Tenant Satisfaction Measures (TSM) perception survey in line with the requirements set out by the Regulator of Social Housing.
Planning Information
The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on. We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines. We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes. We are looking for a partner that is able to deliver the first survey in June/July 2025.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04ec9d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/036463-2025
- Current Stage
- Award
- All Stages
- Planning, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Below threshold - limited competition
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79311000 - Survey services
79311200 - Survey conduction services
79311210 - Telephone survey services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £89,003 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 1 Jul 20257 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- 31 Mar 2025Expired
- Award Date
- 26 May 20259 months ago
- Contract Period
- 30 Jun 2025 - 30 Jun 2026 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WYTHENSHAWE COMMUNITY HOUSING GROUP LIMITED
- Additional Buyers
- Contact Name
- Mrs Sammy Power
- Contact Email
- procurement@wchg.org.uk, sammy.power@wchg.org.uk
- Contact Phone
- +44 3001110000
Buyer Location
- Locality
- MANCHESTER
- Postcode
- M22 9TA
- Post Town
- Manchester
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD33 Manchester
- Delivery Location
- TLD3 Greater Manchester
-
- Local Authority
- Manchester
- Electoral Ward
- Sharston
- Westminster Constituency
- Wythenshawe and Sale East
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/036463-2025
1st July 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/009172-2025
13th March 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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