Contract Timeline

Publication Date

26th June 2025 10:37:37 AM

Contract Summary

YPO are looking for a Supplier to be appointed onto a Contract (Lot 1) following a Competitive Tendering Procedure for the provision of a CRM Solution, which will serve YPO internal requirements only. In addition to the above, YPO and NEPO are looking for Suppliers to be appointed onto a Framework Agreement (Lot 2) following a Competitive Tendering Procedure for the provision of CRM Solutions for the Wider Public sector. The Framework is designed to meet the needs of all public sector Contracting Authorities. For the Framework solution YPO is the lead Public Sector Buying Organisation (PSBO) working in collaboration with NEPO (The Association of North East Councils Limited trading as the North East Procurement Organisation) as a group of Public Sector Buying Organisations (PSBOs). Estimated Contract Value (Lot 1): The Contract has an estimated value of between £2,000,000 - £4,000,000 inclusive of VAT for the maximum life of the Contract (10 years). All references to values and/or volumes of business are for guidance only and there is no guarantee of any business. Lot 1 is for YPO only. Estimated Framework Value (Lot 2): As this is a new Framework to YPO the total spend is unknown however, considering YPO and NEPO's existing customer base it is anticipated to be approximately £60,000,000 inclusive of VAT for the maximum life of the Framework (4 years). This is the total spend figure which would be broken down into separate orders. The Framework estimated value is based on the probable sum based on the maximum estimated value, inclusive of VAT, of all the Call-off Contracts envisaged for the total term of the Framework. The Framework will be available nationally for contracting authorities to call off.

Contract Details

Open Contracting ID

ocds-h6vhtk-04ed37

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Selective

Procurement Method Details

Competitive Flexible Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS

Framework

Contract Classification

CPV Code(s)

CPV Division(s)

Awarding Authority

YORKSHIRE PURCHASING ORGANISATION

Buyer Name

Buyer Email

cdpnepoteam@nepo.org

Buyer Phone

Buyer Address

Northern Design Centre

Gateshead

NE8 3DF

United Kingdom

Contract Timeline

Publication Date

14th March 2025 12:13:02 PM

Contract Summary

YPO wishes to procure single CRM solution in 2025 and start the tender process within the next 2-3 months. Background information: Customer Relationship Management System (CRM), will enable YPO to perform various business functions, manage flow of information and automate tasks using technologies that are currently available and those which evolve throughout the lifetime of the tender. YPO currently operate three different CRM systems, the aim is to bring three existing separate CRMs together into one system, to provide enhanced functionality for use by various teams across YPO. These teams include: • Sales • Procurement Teams • Customer Service • Marketing • Finance • Business Intelligence & Data Core functionalities include; • Ability to handle 200,000+ customer accounts and records across various customer types • Heavy workload usage of 150+ concurrent users without compromising system performance • Account creation and management • Sales data including leads, opportunity and pipeline management • Creation and workflow management of tasks including, complaints, calls, activities, and varying other opportunities • Marketing segmentation and reporting • Marketing campaign tracking against sales data • System integration

Contract Details

Open Contracting ID

ocds-h6vhtk-04ed37

Publication Source

Find a Tender Service

Procurement Stage

PlanningUpdate

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

CPV Division(s)

Awarding Authority

YORKSHIRE PURCHASING ORGANISATION

Buyer Name

Adam Greatwood

Buyer Email

adam.greatwood@ypo.co.uk

Buyer Phone

Buyer Address

41 Industrial Park

Wakefield

WF2 0XE

United Kingdom

Contract Timeline

Publication Date

14th March 2025 11:52:39 AM

Planning Deadline

30th April 2025 22:59:59 PM   Expired

Contract Summary

YPO wishes to procure single CRM solution in 2025 and start the tender process within the next 2-3 months. Background information: Customer Relationship Management System (CRM), will enable YPO to perform various business functions, manage flow of information and automate tasks using technologies that are currently available and those which evolve throughout the lifetime of the tender. YPO currently operate three different CRM systems, the aim is to bring three existing separate CRMs together into one system, to provide enhanced functionality for use by various teams across YPO. These teams include: • Sales • Procurement Teams • Customer Service • Marketing • Finance • Business Intelligence & Data Core functionalities include; • Ability to handle 200,000+ customer accounts and records across various customer types • Heavy workload usage of 150+ concurrent users without compromising system performance • Account creation and management • Sales data including leads, opportunity and pipeline management • Creation and workflow management of tasks including, complaints, calls, activities, and varying other opportunities • Marketing segmentation and reporting • Marketing campaign tracking against sales data • System integration

Contract Details

Open Contracting ID

ocds-h6vhtk-04ed37

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

CPV Division(s)

Awarding Authority

YORKSHIRE PURCHASING ORGANISATION

Buyer Name

Adam Greatwood

Buyer Email

adam.greatwood@ypo.co.uk

Buyer Phone

Buyer Address

41 Industrial Park

Wakefield

WF2 0XE

United Kingdom