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YPO 1253 - SUPPLY OF CRM SOLUTION FOR YPO

Yorkshire Purchasing Organisation

This public procurement record has 7 releases in its history.

Award

15 Jun 2026 at 16:03

UK7 - Contract Details Notice
Award

08 May 2026 at 11:43

UK7 - Contract Details Notice
Award

19 Feb 2026 at 15:21

UK6 - Contract Award Notice
Award

19 Feb 2026 at 14:50

UK6 - Contract Award Notice
Tender

26 Jun 2025 at 11:37

UK4 - Tender Notice
PlanningUpdate

14 Mar 2025 at 12:13

UK2 - Preliminary Market Engagement Notice
Planning

14 Mar 2025 at 11:52

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Yorkshire Purchasing Organisation (YPO) has engaged in a procurement process for the supply of Customer Relationship Management (CRM) solutions, tailored both for internal use and the wider public sector. The primary focus is on two lots: the first for a Single CRM Solution to meet YPO’s internal needs, estimated at a value of up to £4,800,000 over a potential ten-year period, and the second for a Framework Agreement that spans the wider public sector, reaching an estimated value of £60,000,000 over four years. The procurement follows a competitive flexible procedure, recently culminating with contracts awarded to various suppliers. The process was managed through selective methods, ensuring strategic fit with YPO and its partner NEPO (North East Procurement Organisation), headquartered in Wakefield, UK (region UKE45). Key milestones include contract awards dated from May 2026, with the framework covering March 2026 to 2030, subject to renewals and performance reviews.

This procurement presents substantial opportunities for business growth, particularly for suppliers in the software development and IT services sectors, who can leverage this framework to tap into extensive public sector markets. SMEs have a viable path to competitive participation, given the framework's emphasis on diversified supplier engagement. Companies providing CRM software development, consulting, and integrating advanced technologies will find this framework advantageous. With various awarded contracts, businesses can engage with multiple public authorities, ensuring a broad spectrum of potential clients and order volumes throughout the framework's lifespan. The scale and scope of this procurement open doors for firms aiming to expand their footprint in the public sector IT solutions space.

How relevant is this notice?

Notice Information

Notice Title

YPO 1253 - SUPPLY OF CRM SOLUTION FOR YPO

Notice Description

YPO have appointed a supplier onto a Contract (Lot 1) following a Competitive Tendering Procedure for the provision of a CRM Solution, which will serve YPO internal requirements only. Estimated Contract Value: The Contract has an estimated value of between PS3,563,082 - PS4,800,000 inclusive of VAT for the maximum life of the Contract (10 years). All references to values and/or volumes of business are for guidance only and there is no guarantee of any business.

Lot Information

Lot 1 - Single CRM Solution for YPO

Options: Any resulting Contract shall be deemed to cover any item that can be supplied by the successful Tenderer(s) over the life of the Contract within the scope of CRM Solutions.

Renewal: The Contract will cover the period from 6th February 2026 to 5th February 2031 with two options to extend for an additional 36 months and 24 months. The first decision to extend the Contract period will be taken by the end of October 2030 and will be dependent on satisfactory completion of all aspects of the Contract to date, the current market conditions for and YPO's internal contracting structures. The maximum Contract period will therefore be 10 years, from 6th February 2026 to 5th February 2036 (subject to an annual review, incorporating price re-establishment and KPI performance).

Lot 2 - CRM Software Solution for Wider Public Sector

Options: Any resulting Framework and Call-off Contract shall be deemed to cover any item that can be supplied by the successful Tenderer(s) over the life of the Framework and Call-off Contract within the scope of CRM Solutions.

Renewal: The Framework Agreement will cover the period from 6th February 2026 to 5th February 2027 with two options to extend for an additional 12 months and 24 months. The first decision to extend the Framework period will be taken by the end of October 2026 and will be dependent on satisfactory completion of all aspects of the Framework Agreement to date, the current market conditions for this category and YPO's contracting structures. The maximum Framework Agreement period will therefore be 4 years, from 6th February 2026 to 5th February 2030 (subject to an annual review, incorporating price re-establishment and KPI performance).

Planning Information

Therefore, YPO would like to invite all interested providers to Supplier Webinar, which will take place on 14th April 2025 at 14:00 to provide pre-tender information on the bidding process and high-level requirements. The webinar's aim is to give all suppliers an opportunity to ask tender and requirement related questions in an open forum and to familiarise themselves with the competitive flexible procedure which will be used to carry out this procurement exercise. To register your interest in the webinar please contact Adam Greatwood at adam.greatwood@ypo.co.uk before 7th April 2025. Please note YPO reserve the right to cancel the webinar if insufficient interest is received. YPO reserves the right to not commit to advertising this tender if we do so wish. Should YPO wish to proceed further a formal procurement process will be followed in accordance with YPO's contract procedure rules and in line with the Procurement Act 2023 as relevant. Please note that any information is being sought without prejudice and without commitment.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04ed37
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/056313-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£4,000,000 £1M-£10M
Lots Value
£64,000,000 £10M-£100M
Awards Value
£64,000,000 £10M-£100M
Contracts Value
£64,000,000 £10M-£100M

Notice Dates

Publication Date
15 Jun 20262 months ago
Submission Deadline
15 Jul 2025Expired
Future Notice Date
7 Apr 2025Expired
Award Date
16 Feb 20266 months ago
Contract Period
16 May 2026 - 15 May 2031 Over 5 years
Recurrence
2029-02-06

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Yorkshire Purchasing Organisation
Additional Buyers

The Association of North East Councils Limited

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GATESHEAD
Postcode
WF2 0XE
Postcode Area
Wakefield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
TLE45 Wakefield
Local Authority
Wakefield
Electoral Ward
Wrenthorpe and Outwood West
Westminster Constituency
Wakefield and Rothwell

Supplier Information

Number of Suppliers
12
Supplier Names

CLARITAS SOLUTIONS LIMITED

DELAWARE DIGITAL LLP

DELOITTE LLP

ERNST & YOUNG LLP

HALO SERVICE SOLUTIONS LTD

HUBLE DIGITAL LIMITED

INFOSYS LIMITED

KERV DIGITAL LIMITED

PHOENIX SOFTWARE LIMITED

Provident CRM Ltd

Unipartner IT Services

ZIIPLINE LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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