Notice Information
Notice Title
"Dare to Care" customer experience programme
Notice Description
Design, development and roll out of phased customer experience training. Phased delivery to April 2026 to ensure all front line colleagues are trained. Value of both phases PS309,000
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04eed2
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/010046-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK5 - Transparency Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Below threshold - without competition
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
80 - Education and training services
-
- CPV Codes
80511000 - Staff training services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £309,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 19 Mar 202511 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 19 Mar 202511 months ago
- Contract Period
- 30 Mar 2025 - 1 Apr 2026 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SE TRAINS LIMITED
- Contact Name
- Not specified
- Contact Email
- procurement@southeasternrailway.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 2AU
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- Not specified
-
- Local Authority
- Southwark
- Electoral Ward
- London Bridge & West Bermondsey
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/010046-2025
19th March 2025 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-04eed2-2025-03-19T08:11:54Z",
"date": "2025-03-19T08:11:54Z",
"ocid": "ocds-h6vhtk-04eed2",
"initiationType": "tender",
"parties": [
{
"id": "GB-COH-03266762",
"name": "SE TRAINS LIMITED",
"identifier": {
"scheme": "GB-COH",
"id": "03266762"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PWRR-2348-DXXP"
}
],
"address": {
"streetAddress": "Second Floor",
"locality": "London",
"postalCode": "SE1 2AU",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKI44"
},
"contactPoint": {
"email": "procurement@southeasternrailway.co.uk"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicUndertaking",
"description": "Public undertaking"
}
]
}
},
{
"id": "GB-FTS-141103",
"name": "In2Action Limited",
"address": {
"streetAddress": "Marsh Farm Animal Adventure Park Marsh Farm Road, South Woodham Ferrers",
"locality": "Chelmsford, Essex, England",
"postalCode": "CM3 5WP",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH36"
},
"contactPoint": {
"email": "info@in2action.co.uk"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"vcse": false
}
}
],
"buyer": {
"id": "GB-COH-03266762",
"name": "SE TRAINS LIMITED"
},
"tender": {
"id": "ocds-h6vhtk-04eed2",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "\"Dare to Care\" customer experience programme",
"description": "Design, development and roll out of phased customer experience training. Phased delivery to April 2026 to ensure all front line colleagues are trained. Value of both phases PS309,000",
"status": "complete",
"procurementMethod": "direct",
"procurementMethodDetails": "Below threshold - without competition",
"specialRegime": [
"utilities"
],
"lots": [
{
"id": "1",
"status": "complete",
"suitability": {
"sme": true
}
}
]
},
"awards": [
{
"id": "1",
"status": "pending",
"value": {
"amountGross": 370800,
"amount": 309000,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"aboveThreshold": false,
"suppliers": [
{
"id": "GB-FTS-141103",
"name": "In2Action Limited"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "80511000",
"description": "Staff training services"
}
],
"deliveryAddresses": [
{
"region": "UKC",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKE",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKF",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKH",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKI",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKJ",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"contractPeriod": {
"startDate": "2025-03-31T00:00:00+01:00",
"endDate": "2026-04-01T23:59:59+01:00"
},
"relatedLots": [
"1"
],
"documents": [
{
"id": "010046-2025",
"documentType": "awardNotice",
"noticeType": "UK5",
"description": "Transparency notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/010046-2025",
"datePublished": "2025-03-19T08:11:54Z",
"format": "text/html"
}
],
"milestones": [
{
"id": "1",
"type": "futureSignatureDate",
"dueDate": "2025-03-28T23:59:59Z",
"status": "scheduled"
}
]
}
],
"language": "en"
}