Award

Civica WEB EDI Renewal and Software upgrade

REGIONAL BUSINESS SERVICES ORGANISATION, PROCUREMENT AND LOGISTICS SERVICE

This public procurement record has 3 releases in its history.

Award

25 Apr 2025 at 09:02

Award

28 Mar 2025 at 14:37

Award

28 Mar 2025 at 14:28

Summary of the contracting process

The Regional Business Services Organisation, Procurement and Logistics Service in Belfast, Northern Ireland, is conducting a procurement process for the "Civica WEB EDI Renewal and Software Upgrade" in the IT services sector. This project involves updating the Dental Web EDI System to .NET 8 to ensure continued functionality and security, given the current system's outdated technology. This direct award contract, based on intellectual property rights, has been granted to CIVICA UK LIMITED, recognising its exclusive rights to the software essential for dental claim processing. The contract was signed on 9th April 2025, with a scheduled period from 10th April 2025 to 31st March 2027, ensuring the continuous operation of critical public health services across the UK.

This procurement presents significant opportunities for businesses involved in developing secure, up-to-date software solutions, especially those specialising in IT services like consulting, software development, and internet support. While this contract awarded through a direct procurement process limits the potential competition for the initial contract, businesses similar to CIVICA UK LIMITED could find growth opportunities by offering innovative solutions or consultancy around software migrations and upgrades. This project highlights the ongoing demand for technical expertise in updating legacy systems to mitigate risks related to outdated platforms.

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Notice Title

Civica WEB EDI Renewal and Software upgrade

Notice Description

The Dental Web EDI System facilitates the submission of electronic claims by HSC Dentists across the internet in XML format to send to the new FPPS system (the backend payment processing system) and receive response from FPPS in EDIFACT format. BSO FPS currently receives 90% of all Dental claims via this method. It is a critical BSO application. EDI is a two-way message broker system between each independent dental practice management system and BSO Dental payments system. This system processes in excess of 140,000 transactions per month. If this service fails, Dental practices will not be paid and the BSO will fail in its statutory obligations as well as suffering serious reputational damage. The WebEDI application is written in VB6 and makes use of .NET Framework 2.0 C# components; both of these technologies are no longer supported. VB6 was out of support in 2008 and .NET Framework 2.0 was out of support in 2017. This currently means that no application changes can be made without first porting the application to supported technologies together with an ever-increasing risk that these out-of-date technologies could be subject to cyber-attack. The continued use of an unsupported technology framework poses an increasing risk to the organisation. This change is to migrate the WebEDI application to .NET 8 which will resolve the above concerns and minimise the risk of attack.

Procurement Information

BSO are seeking to rely on Schedule 5, Section 5, in relation to the public contract: (a) due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required. Civica, are the incumbent contractors and own the Intellectual Property Rights (IPR) on the software for Dental EDI web server in NI - they also provide this service for NHS England/Wales who use the same system.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fa1e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016929-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£135,779 £100K-£500K
Contracts Value
£135,779 £100K-£500K

Notice Dates

Publication Date
25 Apr 202510 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Mar 202511 months ago
Contract Period
9 Apr 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
REGIONAL BUSINESS SERVICES ORGANISATION, PROCUREMENT AND LOGISTICS SERVICE
Contact Name
Christine Hayes
Contact Email
christine.hayes@hscni.net
Contact Phone
028 9536 8397

Buyer Location

Locality
BELFAST
Postcode
BT12 6HU
Post Town
Northern Ireland
Country
Northern Ireland

Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
Not specified

Local Authority
Belfast
Electoral Ward
Blackstaff
Westminster Constituency
Belfast South and Mid Down

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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