Continuing Healthcare Service, Digital End to End Person Management System for NHS Devon Integrated Care Board

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04fa2b-2025-09-25T17:26:18+01:00",
    "date": "2025-09-25T17:26:18+01:00",
    "ocid": "ocds-h6vhtk-04fa2b",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-NHS-QJK",
            "name": "NHS DEVON INTEGRATED CARE BOARD",
            "identifier": {
                "scheme": "GB-NHS",
                "id": "QJK"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PRDC-6266-CBRR"
                }
            ],
            "address": {
                "streetAddress": "Aperture House, Pynes Hill, Rydon Lane,",
                "locality": "Exeter",
                "postalCode": "EX2 5AZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKK43"
            },
            "contactPoint": {
                "email": "d-icb.contracting@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthorityCentralGovernment",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-NHS-0DF",
            "name": "NHS South Central and West CSU",
            "identifier": {
                "scheme": "GB-NHS",
                "id": "0DF"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PXTZ-5316-XWPW"
                }
            ],
            "address": {
                "streetAddress": "Omega House, 112 Southampton Road",
                "locality": "Eastleigh",
                "postalCode": "SO50 5PB",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ35"
            },
            "contactPoint": {
                "email": "scwcsu.procurement@nhs.net"
            },
            "roles": [
                "procuringEntity",
                "processContactPoint"
            ],
            "roleDetails": "Supporting the procurement process",
            "details": {
                "url": "https://www.scwcsu.nhs.uk/"
            }
        },
        {
            "id": "GB-PPON-PRDC-6266-CBRR",
            "name": "NHS DEVON INTEGRATED CARE BOARD",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PRDC-6266-CBRR"
            },
            "address": {
                "streetAddress": "Aperture House, Pynes Hill, Rydon Lane,",
                "locality": "Exeter",
                "postalCode": "EX2 5AZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKK43"
            },
            "contactPoint": {
                "email": "d-icb.contracting@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthorityCentralGovernment",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-11582111",
            "name": "CHS HEALTHCARE SOFTWARE LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "11582111"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PJMC-4143-THBQ"
                }
            ],
            "address": {
                "streetAddress": "9 Appold Street",
                "locality": "London",
                "postalCode": "EC2A 2AP",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI41"
            },
            "contactPoint": {
                "email": "bid.teamchs@ukics.onmicrosoft.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "https://xylaservices.com/",
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-NHS-QJK",
        "name": "NHS DEVON INTEGRATED CARE BOARD"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "The purpose of this Preliminary Market Engagement Notice is to provide a summary of the services to be procured, share the service specification and to obtain feedback that will help support a cost efficient and quality service. Please register your interest to access the supporting documentation and provide feedback by answering the Market Engagement Questionnaire against this project by 17:00 on the 25th of April 2025. Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the relevant information and market engagement questionnaire, you will need to click on 'Register interest' - this will take you to the log-in page. You will find the project titled; Devon ICB-CHC Digital E2E Person Management System (Reference C350249). The Supplier Documents folder contains the draft service specification and supporting documentation. If you are not already registered on the system, you will need to do so before gaining full access to the documentation and to be able to submit your expression of interest using the correspondence function within Atamis. This event is an information gathering exercise rather than initiating a competitive procurement process; and therefore publication or response does not commit the ICBs or respondents to a future procurement, nor provide any process exemptions or preferential treatment to any parties expressing an interest.",
                "dueDate": "2025-04-25T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "011816-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/011816-2025",
                "datePublished": "2025-03-28T14:53:22Z",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "C366077",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Continuing Healthcare Service, Digital End to End Person Management System for NHS Devon Integrated Care Board",
        "description": "NHS Devon Integrated Care Board is seeking a provider who has the capability and capacity to deliver a digitalised Continuing Healthcare (CHC) end to end person management digital system, where information seamlessly flows between processes by connecting the entire lifecycle into one platform. The system needs to facilitate the services to deliver enhanced transformation across all spectrums of the service. Devons CHC Service provides high quality, safe care to Devon's most vulnerable Adults and Children, and currently has a combined active caseload of around 3,000 individuals. The ICB is seeking an efficient and effective digital system to manage the caseload and the inherent complexities associated with the services. Devon's caseload, plus combined legacy data is circa 3000 records. The new system is in the first instance to replace two existing systems. For Devon ICB this is a replacement for an off the shelf record system. For Torbay and South Devon, there is a locally developed bespoke system that requires replacement. It is intended the new replacement system will operate for both organisations. One of the key requirements for a new system will be the need for it to be sufficiently flexible to support a wide range of services outside the traditional CHC / Funded Nursing Care (FNC) / Fast Track (FT) / Continuing Care (CC) agenda. Service wide transformation will be implemented across all areas including clinical, business, performance, finance and contracting and commissioning, enabling better integration between systems across Health and Social Care is also critical. CHC is a unique service as it covers and links many elements of the health and social care system. Therefore, interoperability is of paramount importance, allowing for the CHC service and wider Health and Social Care teams to share and view records. This will support improved accessibility and visibility of data which in turn will enable more efficient and streamlined workflows for all teams and a better person experience. The Commissioner has a maximum financial envelope available of PS200,000 per annum, inclusive of VAT. The total maximum contract value for the 4-year Contract is PS800,000 and (inclusive VAT). At the end of the initial contract term the Commissioner will have extension options of up to 3 years in total, made of 3 x12 month periods, which will be awarded at the commissioner's discretion, giving a maximum possible contract value of PS1,400,000 inclusive of VAT over 7 years if the full contract term is fulfilled. The new service will go live on the 2nd of February 2026. This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of NHS Devon Integrated Care Board.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48000000",
                        "description": "Software package and information systems"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKK4",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 1400000,
            "amount": 1166665,
            "currency": "GBP"
        },
        "mainProcurementCategory": "goods",
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-02-02T00:00:00Z",
                    "endDate": "2029-02-01T23:59:59Z",
                    "maxExtentDate": "2033-02-01T23:59:59Z"
                },
                "hasRenewal": true,
                "status": "complete",
                "value": {
                    "amountGross": 1400000,
                    "amount": 1166665,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Social value",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "The ITT documentation within the e-procurement system sets out the minimum level of economic and financial standing threshold within the evaluation criteria for this procurement."
                        },
                        {
                            "type": "technical",
                            "description": "*Please confirm that your organisation meets the minimum baseline standards of the latest Digital Technology Assessment Criteria for health and social care (DTAC) or are working towards DTAC approval and have a plan in place to meet the standards prior to the service commencement date. *To provide assurance that organisations have the necessary security measures in place to protect against cyber-attacks; please confirm which of the below apply: ISO 27001 Cyber Penetration Testing Cyber Essentials * Please confirm that your organisation is, as a minimum, compliant with all mandatory requirements of the latest DSP Toolkit or have a plan in place to achieve compliance with the DSP Toolkit prior to the service commencement date."
                        }
                    ]
                },
                "renewal": {
                    "description": "The contract may be extended for up to a further 3 years, made up of 3 x 12 month extension periods, which may be exercised at the commissioner's discretion."
                }
            }
        ],
        "status": "complete",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "aboveThreshold": true,
        "submissionMethodDetails": "Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome. Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page. All bids must be submitted on this e-procurement system If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-07-21T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-07-03T12:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2025-09-12T23:59:59+01:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "L-1",
                "documentType": "biddingDocuments",
                "description": "Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome. Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page. If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid.",
                "url": "https://health-family.force.com/s/Welcome"
            },
            {
                "id": "033828-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/033828-2025",
                "datePublished": "2025-06-19T16:34:34+01:00",
                "format": "text/html"
            }
        ],
        "riskDetails": "Due proposed changes to NHS ICB functions and geographies, NHS Devon ICB may form a wider cluster with Cornwall and Isles of Scilly ICB. This is subject to the national approval process. Any approved mergers are expected to come into effect by the 1st of April 2026 or by 1st of April 2027."
    },
    "language": "en",
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 6,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 4,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 3,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Continuing Healthcare Service, Digital End to End Person Management System for NHS Devon Integrated Care Board",
            "status": "pending",
            "date": "2025-09-12T00:00:00+01:00",
            "value": {
                "amountGross": 612500,
                "amount": 510417,
                "currency": "GBP"
            },
            "mainProcurementCategory": "goods",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-11582111",
                    "name": "CHS HEALTHCARE SOFTWARE LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "48000000",
                            "description": "Software package and information systems"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2025-09-23T23:59:59+01:00"
            },
            "contractPeriod": {
                "startDate": "2025-10-01T00:00:00+01:00",
                "endDate": "2029-09-30T23:59:59+01:00",
                "maxExtentDate": "2032-09-30T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "The contract may be extended for up to a further 3 years, made up of 3 x 12 month extension periods, which may be exercised at the commissioner's discretion."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "056375-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/056375-2025",
                    "datePublished": "2025-09-12T18:31:51+01:00",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2025-09-12T00:00:00+01:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2025-09-25T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        },
        {
            "id": "2",
            "title": "Continuing Healthcare Service, Digital End to End Person Management System for NHS Devon Integrated Care Board",
            "status": "pending",
            "date": "2025-09-12T00:00:00+01:00",
            "value": {
                "amountGross": 612500,
                "amount": 510417,
                "currency": "GBP"
            },
            "mainProcurementCategory": "goods",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-11582111",
                    "name": "CHS HEALTHCARE SOFTWARE LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "48000000",
                            "description": "Software package and information systems"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2025-10-06T23:59:59+01:00"
            },
            "contractPeriod": {
                "startDate": "2025-10-07T00:00:00+01:00",
                "endDate": "2029-10-06T23:59:59+01:00",
                "maxExtentDate": "2032-10-06T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "The contract may be extended for up to a further 3 years, made up of 3 x 12 month extension periods, which may be exercised at the commissioner's discretion."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "059893-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/059893-2025",
                    "datePublished": "2025-09-25T17:26:18+01:00",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2025-09-12T00:00:00+01:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2025-10-07T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ]
}