Award

The provision of licences and support of ICCS Cortex

THE POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE

This public procurement record has 3 releases in its history.

Award

20 May 2025 at 09:13

Award

02 Apr 2025 at 11:27

Award

31 Mar 2025 at 11:05

Summary of the contracting process

The procurement process for the provision of licences and support for ICCS Cortex software and hardware by the Northamptonshire Police was conducted through a direct award method as per Regulation 41 of the Procurement Act 2023. The buying organisation, The Police, Fire and Crime Commissioner for Northamptonshire, is a public authority focused on sub-central government operations, located in Wellingborough, United Kingdom. This tender, specifically for software package and information system services, was awarded to Zetron Limited, a small to medium-sized enterprise based in Hull, United Kingdom, and spans from 14th April 2025 to 13th April 2028. The supplier is responsible for crucial technical support that ensures communication integrity between force control rooms and field officers, with the contract value grossing £554,354.46.

This tender creates significant opportunities for businesses that specialise in software support and maintenance, particularly those with expertise in information systems critical to public safety. Despite the unique requirement for Zetron Limited due to their proprietary software, the contract underscores the importance of maintaining infrastructural software supporting emergency services. Business growth can be achieved by leveraging capabilities in technical maintenance or seeking collaborative opportunities with original software suppliers. Enterprises that can guarantee operational resilience and mitigate risks in hardware upgrades and airwave provision transitions are ideally positioned to explore prospects in similar future contracts.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

The provision of licences and support of ICCS Cortex

Notice Description

The Provision of licence and support/maintenance of ICCs Cortex for Northamptonshire Police

Procurement Information

The Provision of licence and support/maintenance of ICCs Cortex software and hardware for Northamptonshire Police utilising Regulation 41 of the Procurement Act 2023- Direct award in special cases. The software is a critical provision for Northamptonshire Police as it facilitates the airwave link between the force control room and officers in the field. The Procurement Act 2023 Section 41 allows for direct award in special cases to a supplier who is not an excluded supplier. Schedule 5 of the Procurement Act 2023 outlines the circumstances on which the Authority can utilise Section 41. Having considered the circumstances in Schedule 5, it is ascertained that paragraphs 5, 6 and 7 apply due to the technical requirement for Zetron to provide the licences and support/maintain their own software. In addition, a change in supplier would create duplication or disproportionate technical difficulties for this critical system.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fa93
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/023026-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£461,962 £100K-£500K
Contracts Value
£461,962 £100K-£500K

Notice Dates

Publication Date
20 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Mar 202510 months ago
Contract Period
13 Apr 2025 - 13 Apr 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE
Contact Name
Not specified
Contact Email
commercial@northants.pnn.police.uk
Contact Phone
Not specified

Buyer Location

Locality
WELLINGBOROUGH
Postcode
NN8 6GS
Post Town
Northampton
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
Not specified

Local Authority
North Northamptonshire
Electoral Ward
Brickhill and Queensway
Westminster Constituency
Wellingborough and Rushden

Supplier Information

Number of Suppliers
1
Supplier Name

ZETRON

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04fa93-2025-05-20T10:13:49+01:00",
    "date": "2025-05-20T10:13:49+01:00",
    "ocid": "ocds-h6vhtk-04fa93",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PQZB-4253-GCQD",
            "name": "The Police, Fire and Crime Commissioner for Northamptonshire",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PQZB-4253-GCQD"
            },
            "address": {
                "streetAddress": "Darby House, Darby Close, Park Farm Industrial Estate",
                "locality": "Wellingborough",
                "postalCode": "NN8 6GS",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKF25"
            },
            "contactPoint": {
                "email": "commercial@northants.pnn.police.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-14700366",
            "name": "ZETRON LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "14700366"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PTHJ-5182-ZDTM"
                }
            ],
            "address": {
                "streetAddress": "Minster Corner",
                "locality": "Hull",
                "postalCode": "HU1 1RR",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKE11"
            },
            "contactPoint": {
                "email": "emeasales@zetron.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.zetron.com",
                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PQZB-4253-GCQD",
        "name": "The Police, Fire and Crime Commissioner for Northamptonshire"
    },
    "tender": {
        "id": "ocds-h6vhtk-04fa93",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "The provision of licences and support of ICCS Cortex",
        "description": "The Provision of licence and support/maintenance of ICCs Cortex for Northamptonshire Police",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "The Provision of licence and support/maintenance of ICCs Cortex software and hardware for Northamptonshire Police utilising Regulation 41 of the Procurement Act 2023- Direct award in special cases. The software is a critical provision for Northamptonshire Police as it facilitates the airwave link between the force control room and officers in the field. The Procurement Act 2023 Section 41 allows for direct award in special cases to a supplier who is not an excluded supplier. Schedule 5 of the Procurement Act 2023 outlines the circumstances on which the Authority can utilise Section 41. Having considered the circumstances in Schedule 5, it is ascertained that paragraphs 5, 6 and 7 apply due to the technical requirement for Zetron to provide the licences and support/maintain their own software. In addition, a change in supplier would create duplication or disproportionate technical difficulties for this critical system.",
        "procurementMethodRationaleClassifications": [
            {
                "id": "singleSuppliersIntellectualPropertyExclusiveRights"
            },
            {
                "id": "singleSuppliersTechnicalReasons"
            }
        ],
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            }
        ],
        "riskDetails": "During the term of the contract the following risks have been identified: 1) the need to replace hardware associated with the provision if it cannot be fixed through support and maintenance 2) the need to upgrade the software during the term to keep up with the N1 support structure to ensure operational resilience Whilst some budget has been provisioned for this within the contract value, there may be a requirement for further activity if the above risks occur more frequently. Additional risks include: - switchover of airwave provision to ESN. Due to the national programme of delivery there may be some required activity to mitigate risks and to ensure operational resilience during switchover to ensure public and officer safety."
    },
    "awards": [
        {
            "id": "1",
            "title": "The provision of licences and support for ICCs Cortex",
            "status": "active",
            "value": {
                "amountGross": 554354.46,
                "amount": 461962.05,
                "currency": "GBP"
            },
            "mainProcurementCategory": "goods",
            "additionalProcurementCategories": [
                "services"
            ],
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-14700366",
                    "name": "ZETRON LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "48000000",
                            "description": "Software package and information systems"
                        },
                        {
                            "scheme": "CPV",
                            "id": "72253000",
                            "description": "Helpdesk and support services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKF",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKF",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKF",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-04-14T00:00:00+01:00",
                "endDate": "2028-04-13T23:59:59+01:00"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "011977-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/011977-2025",
                    "datePublished": "2025-03-31T12:05:24+01:00",
                    "format": "text/html"
                },
                {
                    "id": "012488-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/012488-2025",
                    "datePublished": "2025-04-02T12:27:14+01:00",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2025-04-13T23:59:59+01:00",
                    "status": "scheduled"
                }
            ],
            "date": "2025-04-01T00:00:00+01:00",
            "standstillPeriod": {
                "endDate": "2025-04-11T23:59:59+01:00"
            }
        }
    ],
    "language": "en",
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "title": "The provision of licences and support for ICCs Cortex",
            "status": "active",
            "period": {
                "startDate": "2025-04-14T00:00:00+01:00",
                "endDate": "2028-04-13T23:59:59+01:00"
            },
            "value": {
                "amountGross": 554354.46,
                "amount": 461962.05,
                "currency": "GBP"
            },
            "aboveThreshold": true,
            "dateSigned": "2025-04-11T00:00:00+01:00",
            "noAgreedMetricsRationale": "KPIs to be agreed during the initial contract period in line with the supplier SLAs",
            "documents": [
                {
                    "id": "023026-2025",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/023026-2025",
                    "datePublished": "2025-05-20T10:13:49+01:00",
                    "format": "text/html"
                }
            ]
        }
    ]
}