Award

Annual Support Service for the Complaints Case Management System

SURREY COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

31 Mar 2025 at 16:52

UK7 - Contract Details Notice
Summary of the contracting process

Surrey County Council has awarded a contract for the Annual Support Service for the Complaints Case Management System. The contract, classified under software packages and information systems, is located in the United Kingdom, specifically in the UKJ region. The procurement process was executed through a direct method without competition, deemed below threshold, and the contract was awarded on 31st March 2025. The contract period starts on 1st April 2025 and ends on 31st March 2026, with an option for renewal for an additional year.

This tender offers significant opportunities for businesses specialising in software support services, particularly for those with expertise in complaints case management systems. Small and medium-sized enterprises (SMEs) like ROL Solutions Ltd, which successfully won the contract, are well-suited to compete in similar future tenders. Businesses with a focus on public authority service management and software package solutions will find this procurement process aligns well with their growth strategies.

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Notice Information

Notice Title

Annual Support Service for the Complaints Case Management System

Notice Description

The council wants to subscribe one year of support service with an option to extend for another year for CaseTracker.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fae8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/012103-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£92,750 Under £100K

Notice Dates

Publication Date
31 Mar 202510 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Mar 202510 months ago
Contract Period
31 Mar 2025 - 31 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SURREY COUNTY COUNCIL
Contact Name
Not specified
Contact Email
procurementpmo@eastsussex.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
REIGATE
Postcode
RH2 8EF
Post Town
Redhill
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified
Local Authority
Reigate and Banstead
Electoral Ward
South Park & Woodhatch
Westminster Constituency
Reigate

Supplier Information

Number of Suppliers
1
Supplier Name

ROL SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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