Award

Digital Outcomes and Specialists 7

CROWN COMMERCIAL SERVICE

This public procurement record has 7 releases in its history.

Award

27 Feb 2026 at 12:48

Award

20 Jan 2026 at 10:59

TenderUpdate

19 Jun 2025 at 15:03

TenderUpdate

12 May 2025 at 15:08

Tender

12 May 2025 at 14:41

Planning

15 Apr 2025 at 10:27

Planning

01 Apr 2025 at 08:55

Summary of the contracting process

The procurement process titled "Digital Outcomes and Specialists 7" issued by Crown Commercial Service is focused on procuring digital, data, and technology services for the public sector, adhering to government policies, standards, and best practices. Located in Liverpool, with the postal code L3 9PP, the Crown Commercial Service acts as the central government procurement authority. The process is guided by the open procedure method and recently awarded multiple contracts, with the most recent contract signed on 30th January 2026. Significant timelines include the original tender notice published on 12th May 2025, with the award publication dated 27th February 2026. The contracts are expected to run initially for 18 months, with a possible extension for an additional 18 months until 2029. The focus is primarily on IT services, application development, user-centred design services, and research services, enhancing citizen-centric digital offerings across all agile life cycle phases.

This tender presents lucrative opportunities for businesses involved in digital services, IT consulting, software development, and research services, providing a substantial potential for growth. It is ideal for firms adept in agile project management and those capable of delivering high-quality digital products that accommodate the evolving needs of public sector entities. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are suitable to participate, given their capacity to innovate and comply with open competition frameworks using digital platforms. Businesses can benefit from the long-term engagements facilitated by this framework, allowing them to expand their outreach and embed themselves deeper into public-private innovation partnerships enhanced by strategic applications and digital transformation initiatives.

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How relevant is this notice?

Notice Title

Digital Outcomes and Specialists 7

Notice Description

This framework enables public sector organisations to procure suppliers to deliver digital, data, and technology services in line with government policies, standards, and best practices. The scope for this framework contract supports delivery across all service manual agile life cycle phases (discovery, alpha, beta, live and retirement) to deliver application development and user-centred design services to build great digital products and services that meet citizen needs.

Lot Information

Digital Outcomes

Lot 1 enables Buyers to procure suppliers to deliver specific, outcome-based digital projects in line with agile methodologies and government digital standards.

Renewal: The initial duration of the Framework is 18 months, with an option to extend for 18 months. CCS reserve the right to extend lots by varying durations

Digital Capability and Delivery Partner

Lot 2 enables Buyers to procure suppliers to support the delivery of long-term digital transformation programmes, capability-building initiatives, and strategic resource augmentation

Renewal: The initial duration of the Framework is 18 months, with an option to extend for 18 months. CCS reserve the right to extend lots by varying durations

Digital Specialists

Lot 3 enables Buyers to procure individual digital specialists with expertise in specific Digital Roles. These specialists support defined projects, services, and transformation initiatives by bringing targeted skills into existing teams.

Renewal: The initial duration of the Framework is 18 months, with an option to extend for 18 months. CCS reserve the right to extend lots by varying durations

User Research Studios and Participants

Lot 4 enables Buyers to hire studio space and/or recruit user research participants to test digital services

Renewal: The initial duration of the Framework is 18 months, with an option to extend for 18 months. CCS reserve the right to extend lots by varying durations

Planning Information

Premarket engagement has been taking place from April 24 to date. Previous engagement decks from customer and supplier sessions, including Q&As, are available on the DOS 7 webpage. https://www.crowncommercial.gov.uk/agreements/RM1043.9 Supplier surgeries planned for March 25: 13/03/25: session to go over the updated DOS 7 terms and conditions. 19/03/25: session to share with the market the financial check requirements to be completed as part of bid submission 27/03/25: DOS 7 ‘How To Bid’ session, to share the submission process and procurement process for the new agreement, including digital platform requirements. As part of our Preliminary market engagement we are trying to understand how many bidders there will be. Please could you register your interest in bidding for DOS 7 by completing the DOS 7 PME Survey. https://crowncommercial.qualtrics.com/jfe/form/SV_2iczjvYGHiA7abs Please note that all responses provided will not impact your application for the DOS 7 framework as it is not a requirement to complete the survey . Your responses will not be shared wider.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fb0d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017887-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

73110000 - Research services

79300000 - Market and economic research; polling and statistics

Notice Value(s)

Tender Value
£12,000,000,000 Over £10B
Lots Value
£12,000,000,000 Over £10B
Awards Value
£12,000,000,000 Over £10B
Contracts Value
£12,000,000,000 Over £10B

Notice Dates

Publication Date
27 Feb 20261 months ago
Submission Deadline
27 Jun 2025Expired
Future Notice Date
30 Apr 2025Expired
Award Date
19 Jan 20263 months ago
Contract Period
30 Jan 2026 - 29 Jul 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

WITHHELD SECTION94 SUPPLIER

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                            "name": "Skills and Capabilities, Continuous Professional Development, Customer Satisfaction and Knowledge Transfer",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Social Value",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Skills and Capabilities, Continuous Professional Development, Customer Satisfaction and Knowledge Transfer",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Social Value",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Skills and Capabilities, Continuous Professional Development, Customer Satisfaction and Knowledge Transfer",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-01-30T00:00:00+00:00",
                    "endDate": "2027-07-29T23:59:59+01:00",
                    "maxExtentDate": "2029-01-29T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The initial duration of the Framework is 18 months, with an option to extend for 18 months. CCS reserve the right to extend lots by varying durations"
                }
            }
        ],
        "status": "complete",
        "communication": {
            "futureNoticeDate": "2025-04-30T23:59:59+01:00"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA",
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                "id": "ocds-h6vhtk-04fb0d",
                "type": [
                    "win"
                ],
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                    "proportion": 0.01,
                    "monetaryValue": "award"
                },
                "description": "The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts."
            }
        ],
        "submissionMethodDetails": "https://www.applytosupply.digitalmarketplace.service.gov.uk/ All tender documents are uploaded within the Digital Marketplace https://www.applytosupply.digitalmarketplace.service.gov.uk/. To view these documents you will need to create an account by clicking 'Become a Supplier' on the Digital Marketplace home page or sign-in with an existing account. Following this, using the available guidance which can be found on: https://www.gov.uk/government/publications/procurement-act-2023-short-guides/suppliers-how-to-register-your-organisation-and-first-administrator-on-find-a-tender-in-three-easy-steps-html you will need to link your account using your share code from the Central Digital Platform which can be accessed via https://www.gov.uk/find-tender. Once your account on Digital Marketplace has been linked with your share code from the Central Digital Platform, you will be able to view the DOS 7 tender documents and start your DOS 7 application.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-06-27T15:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-05-30T15:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-01-30T23:59:59+00:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "A-1336",
                "documentType": "biddingDocuments",
                "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-1336",
                "format": "application/octet-stream"
            },
            {
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                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/020575-2025",
                "datePublished": "2025-05-12T15:41:01+01:00",
                "format": "text/html"
            },
            {
                "id": "020598-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/020598-2025",
                "datePublished": "2025-05-12T16:08:26+01:00",
                "format": "text/html"
            },
            {
                "id": "033811-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/033811-2025",
                "datePublished": "2025-06-19T16:03:34+01:00",
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            }
        ]
    },
    "language": "en",
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                "id": "1",
                "status": "valid",
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                        "name": "Withheld Section94 Supplier"
                    }
                ],
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                    "2",
                    "3",
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            },
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                "status": "valid",
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                    {
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            }
        ],
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            {
                "id": "1",
                "measure": "bids",
                "value": 1748,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "bids",
                "value": 289,
                "relatedLot": "2"
            },
            {
                "id": "3",
                "measure": "bids",
                "value": 1357,
                "relatedLot": "3"
            },
            {
                "id": "4",
                "measure": "bids",
                "value": 112,
                "relatedLot": "4"
            },
            {
                "id": "5",
                "measure": "finalStageBids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "6",
                "measure": "smeFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "7",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "8",
                "measure": "finalStageBids",
                "value": 2,
                "relatedLot": "2"
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            {
                "id": "9",
                "measure": "smeFinalStageBids",
                "value": 0,
                "relatedLot": "2"
            },
            {
                "id": "10",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "2"
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            {
                "id": "11",
                "measure": "finalStageBids",
                "value": 2,
                "relatedLot": "3"
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            {
                "id": "12",
                "measure": "smeFinalStageBids",
                "value": 0,
                "relatedLot": "3"
            },
            {
                "id": "13",
                "measure": "vcseFinalStageBids",
                "value": 0,
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            {
                "id": "14",
                "measure": "finalStageBids",
                "value": 2,
                "relatedLot": "4"
            },
            {
                "id": "15",
                "measure": "smeFinalStageBids",
                "value": 0,
                "relatedLot": "4"
            },
            {
                "id": "16",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "4"
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        {
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            "title": "Lot 1 - Digital Outcomes",
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                "amount": 3240000000,
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            },
            "mainProcurementCategory": "services",
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                    "id": "GB-PPON-PBXY-3232-WNHZ",
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            ],
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                    "description": "Contract award notice on Find a Tender",
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            ],
            "assessmentSummariesDateSent": "2026-01-19T00:00:00Z",
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                    "type": "futureSignatureDate",
                    "dueDate": "2026-01-30T23:59:59Z",
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        },
        {
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                "amount": 6700000000,
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            "mainProcurementCategory": "services",
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            ],
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            "contractPeriod": {
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                "maxExtentDate": "2029-01-29T23:59:59Z"
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            "hasRenewal": true,
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                "description": "The initial duration of the Framework is 18 months, with an option to extend for 18 months. CCS reserves the right to extend lots by varying durations."
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            ],
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        },
        {
            "id": "3",
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                "currency": "GBP"
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            ],
            "items": [
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                    "id": "3",
                    "additionalClassifications": [
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                            "scheme": "CPV",
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                    ],
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                    ],
                    "relatedLot": "3"
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            ],
            "standstillPeriod": {
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                "maxExtentDate": "2029-01-29T23:59:59Z"
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            "hasRenewal": true,
            "renewal": {
                "description": "The initial duration of the Framework is 18 months, with an option to extend for 18 months. CCS reserves the right to extend lots by varying durations."
            },
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            ],
            "documents": [
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                    "id": "004688-2026",
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            ]
        },
        {
            "id": "4",
            "title": "Lot 4. User Research Studios and Participants",
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            "date": "2026-01-19T00:00:00Z",
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                "amountGross": 72000000,
                "amount": 60000000,
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            },
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                        },
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                            "description": "Market and economic research; polling and statistics"
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                    "deliveryAddresses": [
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                            "countryName": "United Kingdom"
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    "contracts": [
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            },
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                "amountGross": 3888000000,
                "amount": 3240000000,
                "currency": "GBP"
            },
            "aboveThreshold": true,
            "dateSigned": "2026-01-30T00:00:00Z",
            "documents": [
                {
                    "id": "A-12718",
                    "documentType": "contractSigned",
                    "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-12718",
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                },
                {
                    "id": "017887-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/017887-2026",
                    "datePublished": "2026-02-27T12:48:57Z",
                    "format": "text/html"
                }
            ],
            "agreedMetrics": [
                {
                    "id": "1",
                    "title": "MI returns submission",
                    "description": "All MI returns to be returned to CCS by the 5th Working Day of each month in a complete and accurate format as stipulated by CCS",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
                            }
                        }
                    ]
                },
                {
                    "id": "2",
                    "title": "Responsiveness to CCS communications",
                    "description": "Respond to CCS correspondence (email or phone for any Framework management matters within 2 Working Days. Resolve issues raised within 5 Working Days.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
                            }
                        }
                    ]
                },
                {
                    "id": "3",
                    "title": "Payment of CCS management charge invoices",
                    "description": "All undisputed CCS management charge invoices to be paid within 30 calendar days of issue.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
                            }
                        }
                    ]
                },
                {
                    "id": "4",
                    "title": "Supplier rationale for no bid",
                    "description": "The Supplier will provide the Contracting Authority and CCS with rationale behind any decision to make no bid at Call off level. This will include feedback for the Contracting Authority to consider around their approach to service delivery and Invitation to Tender.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
                            }
                        }
                    ]
                },
                {
                    "id": "5",
                    "title": "Supplier responsiveness to CCS regarding supplier change requests",
                    "description": "The Supplier will provide the required evidence to support their request for a change to their profile e.g. capability/ role/ filter requirements within 30 days of the original request.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
                            }
                        }
                    ]
                },
                {
                    "id": "6",
                    "title": "Self Audit Certificate submission",
                    "description": "If you have been awarded a call off contract, complete and submit the annual self audit certificate as per Framework Schedule 8 to the CCS Authorised Representative at the end of each Contract Year.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
                            }
                        }
                    ]
                },
                {
                    "id": "7",
                    "title": "Audit Action Delivery",
                    "description": "Actions identified in an Audit Report to be delivered by the dates set out in the Audit Report.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
                            }
                        }
                    ]
                },
                {
                    "id": "8",
                    "title": "Social Value delivery statement submission (Lot 2 Suppliers only)",
                    "description": "If you have been awarded a call off contract under Lot 2, complete and submit an annual Social Value delivery statement to the CCS Authorised Representative at the end of each Contract Year.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
                            }
                        }
                    ]
                },
                {
                    "id": "9",
                    "title": "Case Studies submissions",
                    "description": "For each call off contract that you have delivered and for which the customer gives their consent, complete and submit a case study to the CCS Authorised Representative within 3 months of the end date of the call off contract.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
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                        }
                    ]
                }
            ]
        },
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                "maxExtentDate": "2029-01-29T23:59:59Z"
            },
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                "description": "The initial duration of the Framework is 18 months, with an option to extend for 18 months. CCS reserves the right to extend lots by varying durations."
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                "amountGross": 8040000000,
                "amount": 6700000000,
                "currency": "GBP"
            },
            "aboveThreshold": true,
            "dateSigned": "2026-01-30T00:00:00Z",
            "documents": [
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                    "id": "A-12719",
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                    "id": "017887-2026",
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                    "datePublished": "2026-02-27T12:48:57Z",
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                }
            ],
            "agreedMetrics": [
                {
                    "id": "1",
                    "title": "Responsiveness to CCS communications",
                    "description": "Respond to CCS correspondence (email or phone for any Framework management matters within 2 Working Days. Resolve issues raised within 5 Working Days.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
                            }
                        }
                    ]
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                {
                    "id": "2",
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                },
                {
                    "id": "3",
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                        {
                            "id": "frequency",
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                                "durationInMonths": 12
                            }
                        }
                    ]
                },
                {
                    "id": "4",
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                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
                            }
                        }
                    ]
                },
                {
                    "id": "5",
                    "title": "Supplier responsiveness to CCS regarding supplier change requests",
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                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
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                },
                {
                    "id": "6",
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                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
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                    ]
                },
                {
                    "id": "7",
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                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
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                        }
                    ]
                },
                {
                    "id": "8",
                    "title": "Social Value delivery statement submission (Lot 2 Suppliers only)",
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                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
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                        }
                    ]
                },
                {
                    "id": "9",
                    "title": "Case Studies submissions",
                    "description": "For each call off contract that you have delivered and for which the customer gives their consent, complete and submit a case study to the CCS Authorised Representative within 3 months of the end date of the call off contract.",
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                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
                            }
                        }
                    ]
                }
            ]
        },
        {
            "id": "3",
            "awardID": "3",
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                "endDate": "2027-07-29T23:59:59+01:00",
                "maxExtentDate": "2029-01-29T23:59:59Z"
            },
            "hasRenewal": true,
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            },
            "value": {
                "amountGross": 2400000000,
                "amount": 2000000000,
                "currency": "GBP"
            },
            "aboveThreshold": true,
            "dateSigned": "2026-01-30T00:00:00Z",
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                {
                    "id": "A-12720",
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                }
            ],
            "agreedMetrics": [
                {
                    "id": "1",
                    "title": "MI returns submission",
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                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
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                            "id": "frequency",
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                            "id": "frequency",
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                                "durationInMonths": 12
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                    "id": "7",
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                            "id": "frequency",
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                                "durationInMonths": 12
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                {
                    "id": "8",
                    "title": "Social Value delivery statement submission (Lot 2 Suppliers only)",
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                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
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                        }
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                },
                {
                    "id": "9",
                    "title": "Case Studies submissions",
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                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 12
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        },
        {
            "id": "4",
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                "amount": 60000000,
                "currency": "GBP"
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            "aboveThreshold": true,
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                            "id": "frequency",
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                        {
                            "id": "frequency",
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                                "durationInMonths": 6
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                {
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    ]
}