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CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION

Rhondda Cynon Taf CBC

This public procurement record has 3 releases in its history.

Award

03 Jul 2025 at 08:53

UK7 - Contract Details Notice
Award

19 Jun 2025 at 17:22

UK6 - Contract Award Notice
Tender

11 Apr 2025 at 11:31

UK4 - Tender Notice
Summary of the contracting process

The Rhondda Cynon Taf County Borough Council awarded a significant contract for a Corporate Customer Relationship Management (CRM) solution, focusing on case management and IT service management (ITSM), to Computacenter (UK) Limited. This procurement process concluded with the contract becoming active from 1st July 2025 and is valued at approximately £1.66 million, extending potentially until 2032, depending on renewals. The competitive flexible procedure was adopted, with the contract primarily targeting the software package and consultancy services sector, classified under CPV codes 48000000 and 72200000. The award encompasses services in the UK, specifically within the UKL15 region.

This tender presents substantial opportunities for businesses capable of delivering comprehensive CRM solutions with a focus on scalability, security, and transformative IT service management features. It is particularly suited for providers with experience in automating processes to integrate efficiently with IT infrastructures. Given the competitive nature of the procurement and its requirement for extended capabilities over a broad service term, firms with robust IT systems, strategic scalability plans, and expertise in software customisation stand to benefit significantly. Such opportunities allow businesses to expand their public sector client base and demonstrate capabilities in handling large-scale government contracts.

How relevant is this notice?

Notice Information

Notice Title

CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION

Notice Description

Provision of a Customer Relationship Management (CRM) solution with a strong focus on case management and IT service management (ITSM).

Lot Information

Lot 1

Options: Additionally, the council at its discretion, should be able to optionally call-off additional componentry within the scope of the tender during the contract term (which must be compatible with existing elements) to support the possible requirement for additional capacity, variant Supplier software or other associated services, so long as this is permitted by the relevant Procurement Regulations. For the avoidance of doubt this explicitly permits the purchase of additional componentry and upgrades from the Supplier that either enhances the overall solution and is necessary to meet future objectives identified under a CRM and ITSM solution.

Renewal: optional 2 year extension.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050140
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/036982-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48400000 - Business transaction and personal business software package

48500000 - Communication and multimedia software package

48600000 - Database and operating software package

48900000 - Miscellaneous software package and computer systems

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
£2,000,000 £1M-£10M
Awards Value
£1,658,836 £1M-£10M
Contracts Value
£1,658,836 £1M-£10M

Notice Dates

Publication Date
3 Jul 20251 years ago
Submission Deadline
12 May 2025Expired
Future Notice Date
Not specified
Award Date
19 Jun 20251 years ago
Contract Period
1 Jul 2025 - 30 Jun 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Rhondda Cynon Taf CBC
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PONTYPRIDD
Postcode
CF37 4TH
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
TLL15 Central Valleys
Local Authority
Rhondda Cynon Taf
Electoral Ward
Pontypridd Town
Westminster Constituency
Pontypridd

Supplier Information

Number of Suppliers
1
Supplier Name

Computacenter (UK) Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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