Notice Information
Notice Title
CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION
Notice Description
Provision of a Customer Relationship Management (CRM) solution with a strong focus on case management and IT service management (ITSM).
Lot Information
Lot 1
Options: Additionally, the council at its discretion, should be able to optionally call-off additional componentry within the scope of the tender during the contract term (which must be compatible with existing elements) to support the possible requirement for additional capacity, variant Supplier software or other associated services, so long as this is permitted by the relevant Procurement Regulations. For the avoidance of doubt this explicitly permits the purchase of additional componentry and upgrades from the Supplier that either enhances the overall solution and is necessary to meet future objectives identified under a CRM and ITSM solution.
Renewal: optional 2 year extension.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-050140
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/036982-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Competitive flexible procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
48400000 - Business transaction and personal business software package
48500000 - Communication and multimedia software package
48600000 - Database and operating software package
48900000 - Miscellaneous software package and computer systems
72200000 - Software programming and consultancy services
Notice Value(s)
- Tender Value
- £2,000,000 £1M-£10M
- Lots Value
- £2,000,000 £1M-£10M
- Awards Value
- £1,658,836 £1M-£10M
- Contracts Value
- £1,658,836 £1M-£10M
Notice Dates
- Publication Date
- 3 Jul 20257 months ago
- Submission Deadline
- 12 May 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 18 Jun 20258 months ago
- Contract Period
- 30 Jun 2025 - 30 Jun 2030 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- RHONDDA CYNON TAF CBC
- Contact Name
- RCT Procurement
- Contact Email
- procurement@rctcbc.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- PONTYPRIDD
- Postcode
- CF37 4TH
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL51 Central Valleys and Bridgend
- Delivery Location
- TLL15 Central Valleys
-
- Local Authority
- Rhondda Cynon Taf
- Electoral Ward
- Pontypridd Town
- Westminster Constituency
- Pontypridd
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/036982-2025
3rd July 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/033861-2025
19th June 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/014530-2025
11th April 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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