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Debt Resolution Services 2

Crown Commercial Service

This public procurement record has 6 releases in its history.

Award

20 Mar 2026 at 17:44

UK7 - Contract Details Notice
Award

09 Feb 2026 at 12:51

UK6 - Contract Award Notice
TenderUpdate

23 Sep 2025 at 15:59

UK4 - Tender Notice
TenderUpdate

04 Sep 2025 at 12:27

UK4 - Tender Notice
Tender

22 Aug 2025 at 10:57

UK4 - Tender Notice
Planning

14 Apr 2025 at 12:53

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process undertaken by the Crown Commercial Service (CCS), a central government authority based in Liverpool, involves the establishment of a Pan Government Collaborative Agreement for Debt Resolution Services. This comprehensive framework aims to aid central government and public sector organisations in effective debt recovery, including collections, enforcement, and analytics. The procurement is in the award stage, having been completed through an open procedure. The process culminated in multiple contract awards for various lots, covering diverse services such as debt collection and spend analysis. These contracts begin on 19th February 2026 and run until 18th February 2030, covering locations across the United Kingdom and territories like Guernsey and Jersey, under the industry category of Financial and Insurance Services.

This tender provides substantial opportunities for business growth by allowing firms to engage with government and public sector debt recovery efforts. It is especially suited for businesses operating in financial services, data solutions, and process services domains. SMEs and large organisations alike have been successful in securing awards, highlighting the tender’s inclusivity for various scales of businesses. With framework agreements in place, awarded suppliers are set to achieve sustained revenue opportunities through engagement with multiple government entities, promoting ethical and sustainable debt recovery practices. The involvement of FCA-regulated debt collection agencies ensures fair treatment within recovery operations, making this tender a notable platform for companies aiming to expand governmental service offerings.

How relevant is this notice?

Notice Information

Notice Title

Debt Resolution Services 2

Notice Description

Crown Commercial Service (CCS) as the Authority has put in place a Pan Government Collaborative Agreement for the provision of Debt Resolution Services, including but not limited to: debt collection, cryptocurrency collection, enforcement, auctioneers, process services, litigation, data services, and spend analytics to be utilised by any central government or wider public sector organisation looking for effective debt recovery such as collections, enforcement, data services, spend analytics and recovery. This 4-year closed framework agreement provides access to all types of recovery services for use across all debt streams, to maximise the collection of funds owed to central government and the wider public sector. With input from the Government Debt Management Function, Money and Pension Service, and third-sector partners, the framework is designed to maximise collections and to ensure fair treatment and sustainability of payment plans.

Lot Information

Direct Debt Collections

FCA regulated debt collection agencies.

A managed service for enforcement

Access a panel of enforcement agents.

Process Servers

The legal delivery of official legal documents.

Data Solutions

Full service data, reports, credit reference and affordability.

SARS - Accounts payable review

Spend recovery from overpayments or unpaid credit notes.

SARS - Contract Compliance General Review

Recover overpayment or under recovered balances.

SARS - Utilities spend recovery review

Tariff analysis, climate change levy, distribution charges, analysis and recovery.

SARS - Telecommunications spend recovery review

Identify overpaid, overcharged, made in error and analysis of call plans.

SARS - Specialist VAT Review

Overpaid VAT rates and exemption calculations.

Planning Information

A webinar was held on 09/01/25. Slides and a transcript of the session were made available via the upcoming agreement webpage. There is also a mailbox (drs2procurement@crowncommercial.gov.uk) which periodically answers new queries and collates feedback from the market. https://www.crowncommercial.gov.uk/agreements/RM6366

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050270
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/025993-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66000000 - Financial and insurance services

Notice Value(s)

Tender Value
£35,900,000 £10M-£100M
Lots Value
£35,900,000 £10M-£100M
Awards Value
£32,700,000 £10M-£100M
Contracts Value
£32,700,000 £10M-£100M

Notice Dates

Publication Date
20 Mar 20265 months ago
Submission Deadline
30 Sep 2025Expired
Future Notice Date
14 May 2025Expired
Award Date
9 Feb 20266 months ago
Contract Period
19 Feb 2026 - 18 Feb 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
39
Supplier Names

1ST LOCATE (UK) LIMITED

ACT CREDIT MANAGEMENT LIMITED

ADVANCED DEMAND SIDE MANAGEMENT LIMITED

ADVANTIS CREDIT LIMITED

ARC (EUROPE) LIMITED

ARDENT CREDIT SERVICES LIMITED

AUDIT PARTNERSHIP LIMITED

BASWARE HOLDINGS LIMITED

BERTHOLD BAUER VAT CONSULTANTS LIMITED

BILL GOSLING OUTSOURCING LIMITED

BW LEGAL SERVICES LIMITED

CAPITAL RESOLVE LIMITED

COLX LIMITED

COST CLARITY LIMITED

CREDIT RESOURCE SOLUTIONS LIMITED

CREDIT STYLE LIMITED

Capita Business Services Ltd

DIRECT COLLECTION BAILIFFS LTD

EQUIFAX LIMITED

EXPERIAN LIMITED

FLEXIBLE TECHNOLOGY SOLUTIONS UK LIMITED

FOUNDEVER GB LIMITED

GB GROUP PLC

HIGH COURT ENFORCEMENT GROUP LIMITED

JUDGE & PRIESTLEY LIMITED LIABILITY PARTNERSHIP

LIBERATA UK LIMITED

Liaison Financial Services Limited

MOORCROFT DEBT RECOVERY LIMITED

ORIEL COLLECTIONS LIMITED

PASTDUE CREDIT SOLUTIONS LIMITED

PROFESSIONAL COST MANAGEMENT GROUP LIMITED

QUALCO (UK) LIMITED

ROCKFORD ASSOCIATES LIMITED

SOPRA STERIA LIMITED

Sonex3 Limited

TDX GROUP LIMITED

TRANSUNION INTERNATIONAL UK LIMITED

TWICE2MUCH LIMITED

WESTGATE MOORE ASSOCIATES LIMITED

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

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