Notice Information
Notice Title
Provision of Customer Insight/Feedback Tool
Notice Description
Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams. Together Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. Together Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. The contract will commence on 1st September 2026. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.
Lot Information
Lot 1
Renewal: Two x 12 Months Optional Extension Periods.
Planning Information
At this stage, THA are seeking responses to our engagement questionnaire. Suppliers should email 'thg.procurement@togetherhousing.co.uk' expressing their interest in this market engagement process in order to receive a copy of the questionnaires for completion. The deadline date for submission of questionnaire responses is 16th May 2025. Completed questionnaires should be submitted to 'thg.procurement@togetherhousing.co.uk'. THA may conduct meetings following the receipt of questionnaire responses and may also host market engagement sessions, such as webinars or supplier days.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-050291
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/017322-2026
- Current Stage
- Tender
- All Stages
- Planning, Tender
Procurement Classification
- Notice Type
- UK4 - Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79300000 - Market and economic research; polling and statistics
79342310 - Customer survey services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 26 Feb 20261 months ago
- Submission Deadline
- 27 Mar 2026Expired
- Future Notice Date
- 30 Jan 2026Expired
- Award Date
- Not specified
- Contract Period
- 31 Aug 2026 - 31 Aug 2028 2-3 years
- Recurrence
- 2030-02-25
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TOGETHER HOUSING ASSOCIATION LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- HALIFAX
- Postcode
- HX1 2EB
- Post Town
- Halifax
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE44 Calderdale and Kirklees
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
-
- Local Authority
- Calderdale
- Electoral Ward
- Town
- Westminster Constituency
- Halifax
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/017322-2026
26th February 2026 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/014984-2025
14th April 2025 - Preliminary market engagement notice on Find a Tender -
https://in-tendhost.co.uk/together-housing/aspx/Home
To view all tender documents associated with this procurements please register as a supplier to the In-tend procurement portal using the above web address and express an interest in the project.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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