Provision of Customer Insight/Feedback Tool

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            "id": "GB-CHC-28687R",
            "name": "Together Housing Association Limited",
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                "streetAddress": "John Buddle Work Village, Buddle Road,",
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                "id": "engagement",
                "type": "engagement",
                "description": "At this stage, THA are seeking responses to our engagement questionnaire. Suppliers should email 'thg.procurement@togetherhousing.co.uk' expressing their interest in this market engagement process in order to receive a copy of the questionnaires for completion. The deadline date for submission of questionnaire responses is 16th May 2025. Completed questionnaires should be submitted to 'thg.procurement@togetherhousing.co.uk'. THA may conduct meetings following the receipt of questionnaire responses and may also host market engagement sessions, such as webinars or supplier days.",
                "dueDate": "2025-05-16T23:59:59+01:00",
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        "title": "Provision of Customer Insight/Feedback Tool",
        "description": "Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams. Together Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. Together Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. The contract will commence on 1st September 2026. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.",
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        "submissionMethodDetails": "Tender submissions are to be submitted electronically at https://in-tendhost.co.uk/together-housing/aspx/Home",
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