Planning

Customer Insight Tool

TOGETHER HOUSING ASSOCIATION LIMITED

This public procurement record has 1 release in its history.

Planning

14 Apr 2025 at 13:25

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Together Housing Association Limited (THA) is in the planning stage of a procurement process for a "Customer Insight Tool" within the market and economic research industry category. The procurement process aims to engage services for collecting customer insights and satisfaction metrics across multiple transactions. The association is located in Halifax, United Kingdom, and has set the deadline for the submission of engagement questionnaires on 16th May 2025. Interested suppliers are encouraged to express their interest via email to receive the necessary questionnaires for completion and potential follow-up meetings or webinars.

This tender represents a significant opportunity for businesses specialising in market research, polling, and statistics to potentially secure a contract with THA. Companies that demonstrate robust public sector tendering experience, particularly SMEs and VCSEs, would be well-suited for this engagement. The successful completion of this procurement process could provide long-term contract opportunities, as the initial contract period is from 1st September 2026 to 31st August 2029, with a possible extension to 31st August 2030. This process allows businesses to showcase innovative solutions and capabilities in customer satisfaction measurement, fostering growth and expanding their market presence within the UK public sector.

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Notice Information

Notice Title

Customer Insight Tool

Notice Description

Together Housing Association Ltd (THA) are seeking to engage with suppliers in connection with services associated with the collection of customer insights which effectively capture customer satisfaction for services involving single or multiple transactions. Customer interactions are categorised into workflows, more details on the workflow can be found in the 'Expression of Interest (EOI) Questionnaire' At this stage, THA are keen to understand the current and upcoming solutions available in the market, as well as getting to know the supplier services, capabilities and experience in public sector tendering processes. To help inform THA, there is an EOI Questionnaire available for completion and return to THA by 16th May 2025. Suppliers wishing to view and complete the questionnaires should email 'thg.procurement@togetherhousing.co.uk' expressing their interest in this market engagement exercise. Please review the relevant questionnaires for more information

Planning Information

At this stage, THA are seeking responses to our engagement questionnaire. Suppliers should email 'thg.procurement@togetherhousing.co.uk' expressing their interest in this market engagement process in order to receive a copy of the questionnaires for completion. The deadline date for submission of questionnaire responses is 16th May 2025. Completed questionnaires should be submitted to 'thg.procurement@togetherhousing.co.uk'. THA may conduct meetings following the receipt of questionnaire responses and may also host market engagement sessions, such as webinars or supplier days.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050291
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/014984-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79300000 - Market and economic research; polling and statistics

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Apr 202510 months ago
Submission Deadline
Not specified
Future Notice Date
30 Jan 2026Expired
Award Date
Not specified
Contract Period
31 Aug 2026 - 31 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TOGETHER HOUSING ASSOCIATION LIMITED
Contact Name
Not specified
Contact Email
thg.procurement@togetherhousing.co.uk
Contact Phone
Not specified

Buyer Location

Locality
HALIFAX
Postcode
HX1 2EB
Post Town
Halifax
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE44 Calderdale and Kirklees
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Calderdale
Electoral Ward
Town
Westminster Constituency
Halifax

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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