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ITSM Service Renewal

Liverpool City Region Combined Authority

This public procurement record has 6 releases in its history.

ContractAmendment

20 Jul 2026 at 10:46

UK10 - Contract Change Notice
Award

01 Oct 2025 at 07:26

UK7 - Contract Details Notice
TenderUpdate

17 Apr 2025 at 07:54

UK4 - Tender Notice
TenderUpdate

17 Apr 2025 at 07:46

UK4 - Tender Notice
TenderUpdate

16 Apr 2025 at 12:39

UK4 - Tender Notice
Tender

16 Apr 2025 at 12:36

UK4 - Tender Notice
Summary of the contracting process

Liverpool City Region Combined Authority procured a renewed IT service management (ITSM) solution to replace its existing service-provider arrangement. The requirement covers the delivery of an ITSM service, including relevant software, implementation or consultancy support, internet services and ongoing support. The service is for the Combined Authority and will be delivered across the Liverpool City Region. This is a public-sector technology services requirement rather than a general hardware supply contract. Businesses with an ITSM platform, service desk technology, software licensing capability, implementation expertise or managed support services would find the subject matter relevant. The requirement is categorised as IT services covering consulting, software development, internet and support. It is suitable for small and medium-sized enterprises, indicating that the buyer considered the requirement accessible to businesses below large-enterprise scale.

The procurement has been completed and awarded through an open procedure. ALEMBA LIMITED was selected for the single lot, and the contract was signed on 30 September 2025. The contract runs from 30 September 2025 to 30 September 2028, with an optional two-year extension and a further optional two-year extension, giving a maximum end date of 30 September 2032. Its stated value is £207,237.60 gross, including £172,698 excluding tax. The original estimated value for the lot was £840,000 gross. Evaluation placed 80% on quality and 20% on cost. A proposed change would increase the contract value to £250,620.88 gross, or £208,850.73 excluding tax, for additional software licences required because more internal staff are using the service; the change was proposed for 27 July 2026.

For a supplier that did not win, this award demonstrates a substantial, recurring requirement for an ITSM platform and associated support within the Liverpool City Region Combined Authority. A credible competitor would need to provide dependable service-management software, manage licensing as user numbers change, and support the buyer’s internal users over a multi-year service arrangement. The evaluation outcome shows that service quality carried considerably more weight than price, so evidence of robust delivery, reliable support, implementation capability and a clear service model would be important. Suppliers should also be able to accommodate additional licences and changing demand without disrupting service. An SME has already been selected, indicating that a specialist ITSM provider can compete without being a large multinational, provided it can demonstrate the required technical capability and service quality.

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Notice Information

Notice Title

ITSM Service Renewal

Notice Description

The Liverpool City Region Combined Authority (LCRCA) holds a contract with a service provider for an ITSM service that is due for renewal in September 2025. This project aims to identify and procure a suitable solution for delivery of a future service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0503f7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068114-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK10 - Contract Change Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£840,000 £500K-£1M
Lots Value
£840,000 £500K-£1M
Awards Value
Not specified
Contracts Value
£172,698 £100K-£500K

Notice Dates

Publication Date
20 Jul 20261 months ago
Submission Deadline
16 May 2025Expired
Future Notice Date
Not specified
Award Date
30 Sep 202511 months ago
Contract Period
30 Sep 2025 - 30 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Liverpool City Region Combined Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1BP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD7 Merseyside
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

ALEMBA LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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