Notice Information
Notice Title
Energy Comapny Customer Relation Management System (CRM)
Notice Description
Gateshead Council publishing on behalf of Gateshead Energy Company (GEC). GEC is currently updating its customer relations management processes in line with upcoming Heat Network Regulations. To support the growing network aiming to connect an additional 15,000 customers and ensure that key requirements for engagement with customers are achieved, GEC is looking to procure a scalable cloud-based Customer Relationship Management (CRM) system.
Planning Information
Please Register on OPEN Portal https://www.nepo.org/open and search opportunity OPEN2025680 to see engagement process details.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-050591
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/016212-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48781000 - System management software package
72210000 - Programming services of packaged software products
72260000 - Software-related services
Notice Value(s)
- Tender Value
- £60,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 22 Apr 20257 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- 6 May 2025Expired
- Award Date
- Not specified
- Contract Period
- 31 Jul 2025 - 31 Jul 2026 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- GATESHEAD BOROUGH COUNCIL
- Contact Name
- Not specified
- Contact Email
- procurement@gateshead.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- GATESHEAD
- Postcode
- NE8 1HH
- Post Town
- Newcastle upon Tyne
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC43 Tyneside
- Delivery Location
- TLC North East (England)
-
- Local Authority
- Gateshead
- Electoral Ward
- Bridges
- Westminster Constituency
- Gateshead Central and Whickham
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/016212-2025
22nd April 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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