Energy Comapny Customer Relation Management System (CRM)

GATESHEAD BOROUGH COUNCIL

There is 1 contract in this contracting process.

Summary of the contracting process

Gateshead Borough Council is in the planning stage of a public procurement process for an Energy Company Customer Relation Management System (CRM) on behalf of the Gateshead Energy Company. This procurement process aims to implement a scalable cloud-based CRM system to enhance customer engagement with an expanding network under new Heat Network Regulations. The procurement falls under the services category and is relevant to the system management software industry. The contract period is scheduled from 1st August 2025 to 31st July 2026, with associated activities in the UK region. Potential suppliers must note that preliminary engagement is open until 6th May 2025, and interested parties are encouraged to register on the NEPO portal for further details.

This tender provides a significant opportunity for businesses specialising in cloud-based CRM systems and software-related services to partner with a public authority aiming to connect 15,000 new customers. Companies experienced in delivering system management and programming services for packaged software products would find this procurement particularly suited to their expertise. Engaging in this tender not only offers potential for business growth by securing a public sector client but also establishes a presence in the energy sector, contributing to the organisation's customer relationship enhancement efforts.

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Planning

Energy Comapny Customer Relation Management System (CRM)

GATESHEAD BOROUGH COUNCIL

Contract Timeline

Publication Date

22nd April 2025 11:39:26 AM

Planning Deadline

6th May 2025 22:59:59 PM Expired
Contract Summary

Gateshead Council publishing on behalf of Gateshead Energy Company (GEC). GEC is currently updating its customer relations management processes in line with upcoming Heat Network Regulations. To support the growing network aiming to connect an additional 15,000 customers and ensure that key requirements for engagement with customers are achieved, GEC is looking to procure a scalable cloud-based Customer Relationship Management (CRM) system.
Contract Details

Open Contracting ID

ocds-h6vhtk-050591

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

CPV Division(s)
Awarding Authority

GATESHEAD BOROUGH COUNCIL

Buyer Name

Buyer Email

procurement@gateshead.gov.uk

Buyer Phone

Buyer Address

Civic Centre, Regent Terrace

Gateshead

NE8 1HH

United Kingdom

View contract on Find a Tender Service

Energy Comapny Customer Relation Management System (CRM)

GATESHEAD BOROUGH COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority