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Provision of External Investigation HR Services and Related Topics

NHS England

This public procurement record has 3 releases in its history.

Award

13 May 2026 at 14:53

UK7 - Contract Details Notice
Tender

16 Jan 2026 at 13:54

UK4 - Tender Notice
Planning

22 Apr 2025 at 14:41

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

NHS England has successfully completed the procurement process for the "Provision of External Investigation HR Services and Related Topics," with the contract now active until 26 April 2027. The procurement was conducted through an open procedure, covering the business and management consultancy sector, and included services such as complex workplace investigations related to HR, whistleblowing, and data breaches. This procurement was aimed at supporting NHS England in aligning with its People Promise, ensuring timely and effective responses to staff concerns. The contract, awarded to TIAA LTD, commenced on 27 April 2026, with a potential extension option allowing for a maximum duration of 15 months, depending on funding and supplier performance. The total contract value gross amounts to £337,500.

This tender presents significant opportunities for business growth, especially for SMEs and businesses with expertise in human resources and management consultancy in complex public sector environments. Companies that can provide experienced investigators, comply with NHS England's policies, and have the capability to mobilise investigators promptly would be well-suited to compete. With an emphasis on efficiency and effectiveness in organizational investigations, businesses offering innovative solutions in HR and legal compliance stand to benefit substantially from engaging with such tenders. The criteria include high standards for technical quality, commercial awareness, and social value, providing a comprehensive growth avenue for the successful supplier.

How relevant is this notice?

Notice Information

Notice Title

Provision of External Investigation HR Services and Related Topics

Notice Description

NHS England has commissioned a service providing access to suitably qualified and experienced external investigators to undertake complex and sensitive workplace investigations. These investigations may include, but are not limited to, human resources (HR) matters, Freedom to Speak Up (FTSU) (whistleblowing) concerns, and data breach investigations. The service will support NHS England in responding promptly and robustly to concerns raised by staff, in alignment with the NHS People Promise. It will help ensure that staff feel heard and valued, while enabling NHS England to fulfil its responsibilities as an employer.

Lot Information

Lot 1

Renewal: 12 months, with the option to extend for up to three month periods (maximum potential duration: 15 months, subject to funding

Planning Information

Request for Information Exercise in respect of the proposed model for delivery of services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0505b7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/043998-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£281,250 £100K-£500K
Lots Value
£281,250 £100K-£500K
Awards Value
Not specified
Contracts Value
£281,250 £100K-£500K

Notice Dates

Publication Date
13 May 20264 months ago
Submission Deadline
16 Feb 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
27 Apr 2026 - 26 Apr 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

TIAA Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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