Summary of the contracting process

Manchester City Council is initiating a preliminary market engagement exercise for Telephony and Contact Centre Solutions, specifically focusing on Call Masking solutions. With the procurement stage currently at Planning, this activity will help assess the capability of the marketplace ahead of a potential future procurement. The exercise is targeted at the software package and information systems industry category. Interested participants are encouraged to register their details by 9th May 2025 and potentially partake in demonstrations between 12th and 30th May 2025, which are being held in the locality of Manchester, United Kingdom.

This tender presents a significant opportunity for businesses specialising in software package solutions, particularly those offering innovative telephony services like call masking. Companies with expertise in contact centre technologies are well-positioned to provide the necessary insights during the engagement process, ultimately fostering growth through potential further involvement in the procurement activities. The exercise allows these organisations to demonstrate their solutions directly to Manchester City Council, which could lead to future procurement opportunities, ensuring business growth through strategic alliances and service provision.

Planning

Telephony and Contact Centre Solutions - Call Masking Solutions

MANCHESTER CITY COUNCIL

Contract Timeline

Publication Date

23rd April 2025 08:42:51 AM

Planning Deadline

9th May 2025 22:59:59 PM Expired
Contract Summary

The Council is using the e-business portal known as the Chest. Participants of the preliminary market engagement exercise will need to register their details at the following link www.the-chest.org.uk . Once registered, participants will be emailed a log-in and password which will allow them to gain access to the documentation relating to this exercise. Manchester City Council is conducting a preliminary market engagement exercise to assess the capability of the Call Masking solutions marketplace. The exercise will assist the Council gather insights in advance of a potential future procurement. Please note this is not a call for competition and Manchester City Council reserves the right not to proceed to procurement. We would like to invite you to attend a session in May where you can demonstrate your Call Masking solution. Please let us know of your intention to be included in the demonstrations by completing and submitting the 'Preliminary Market Engagement Questionnaire - Call Masking Solutions' doc via the E-Procurement platform, CHEST.
Contract Details

Open Contracting ID

ocds-h6vhtk-050603

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Goods

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

CPV Division(s)
Awarding Authority

MANCHESTER CITY COUNCIL

Buyer Name

Buyer Email

procurement@manchester.gov.uk

Buyer Phone

Buyer Address

Town Hall Extension

Manchester

M60 2LA

United Kingdom

View contract on Find a Tender Service

Telephony and Contact Centre Solutions - Call Masking Solutions

MANCHESTER CITY COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority