Award

Service Desk Institue Certification

THE ROTHERHAM NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

25 Apr 2025 at 08:44

Summary of the contracting process

The Rotherham NHS Foundation Trust has completed a direct procurement process for the "Service Desk Institute Certification," which falls under the IT services industry category. The procurement involved services like support, training, and consultancy aimed at accrediting Service Desk quality according to global best practices. This process, categorized under services, took place in Rotherham, UK, with no competition as it was below threshold. Key participants include the supplier, Customers International Limited, operating as Service Desk Institute. The contract was signed on 24th April 2025, commencing on 5th August 2025, with a duration of one year and a possible extension to 4th August 2027. The contract valued at £30,561.60 gross emphasizes the ongoing maintenance of certification through an annual fee.

This tender presents substantial growth opportunities for businesses specialising in IT consulting, software development, and support services. Particularly, larger enterprises capable of providing comprehensive service desk training and consultancy solutions would find this tender advantageous. By aligning with the strategic objectives of public sector organisations like the NHS, businesses can enhance their market presence and credibility. The involvement of Customers International Limited as the supplier reinforces the trend toward employing established firms with a robust delivery track record in service management accreditation. Engaging in such public contracts can lead to stable revenue streams and elevate a company's profile within the industry.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Service Desk Institue Certification

Notice Description

Service Desk Institute certification programme including support, training and consultancy days. Standard-based accreditation programme to certify Service Desk quality. Global Best Practice Standard for service management.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050759
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016923-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£25,468 Under £100K

Notice Dates

Publication Date
25 Apr 202510 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Apr 202510 months ago
Contract Period
4 Aug 2025 - 4 Aug 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE ROTHERHAM NHS FOUNDATION TRUST
Contact Name
Caitlin Fish
Contact Email
caitlin.fish@nhs.net
Contact Phone
01709424796

Buyer Location

Locality
ROTHERHAM
Postcode
S60 2UD
Post Town
Sheffield
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE34 Rotherham
Delivery Location
Not specified

Local Authority
Rotherham
Electoral Ward
Boston Castle
Westminster Constituency
Rotherham

Supplier Information

Number of Suppliers
1
Supplier Name

CUSTOMERS INTERNATIONAL LIMITED T/AS SERVICE DESK INSTITUTE

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-050759-2025-04-25T09:44:35+01:00",
    "date": "2025-04-25T09:44:35+01:00",
    "ocid": "ocds-h6vhtk-050759",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PWVB-6553-QVYV",
            "name": "The Rotherham NHS Foundation Trust",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PWVB-6553-QVYV"
            },
            "address": {
                "streetAddress": "Rotherham Hospital, Moorgate Road",
                "locality": "Rotherham",
                "postalCode": "S60 2UD",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKE31"
            },
            "contactPoint": {
                "name": "Caitlin Fish",
                "email": "caitlin.fish@nhs.net",
                "telephone": "01709424796"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.therotherhamft.nhs.uk",
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthorityCentralGovernment",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-145106",
            "name": "Customers International Limited t/as Service Desk Institute",
            "address": {
                "streetAddress": "Globe House Eclipse Park, Sittingbourne Road",
                "locality": "Maidstone, Kent",
                "postalCode": "ME14 3EN",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ45"
            },
            "contactPoint": {
                "email": "david@sdi-e.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "https://www.servicedeskinstitute.com/",
                "scale": "large",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PWVB-6553-QVYV",
        "name": "The Rotherham NHS Foundation Trust"
    },
    "tender": {
        "id": "C355983",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Service Desk Institue Certification",
        "description": "Service Desk Institute certification programme including support, training and consultancy days. Standard-based accreditation programme to certify Service Desk quality. Global Best Practice Standard for service management.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Below threshold - without competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-FTS-145106",
                    "name": "Customers International Limited t/as Service Desk Institute"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "72000000",
                            "description": "IT services: consulting, software development, Internet and support"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "title": "Service Desk Institute Certification",
            "status": "active",
            "period": {
                "startDate": "2025-08-05T00:00:00+01:00",
                "endDate": "2026-08-04T23:59:59+01:00",
                "maxExtentDate": "2027-08-04T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "Rolling - annual fee for maintenance of certification"
            },
            "value": {
                "amountGross": 30561.6,
                "amount": 25468,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2025-04-24T00:00:00+01:00",
            "documents": [
                {
                    "id": "016923-2025",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/016923-2025",
                    "datePublished": "2025-04-25T09:44:35+01:00",
                    "format": "text/html"
                }
            ]
        }
    ],
    "language": "en"
}