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VIVID Out of Hours Telephone Handling & Associated Services

VIVID Housing Ltd

This public procurement record has 2 releases in its history.

Award

31 Jul 2025 at 15:38

UK6 - Contract Award Notice
Tender

01 May 2025 at 15:27

UK4 - Tender Notice
Summary of the contracting process

The procurement process undertaken by VIVID Housing Ltd for the provision of Out of Hours Telephone Handling and Associated Services has reached the award stage. Located in Portsmouth, UK, this contract falls within the office-support services industry. The open procedure method was chosen, highlighting transparency and competitiveness, and resulted in a substantial interest with 10 bids received, 9 of which were from SMEs. The contract, valued at £448,324, was awarded on 31st July 2025 to Careium UK Limited. The service period will commence on 1st September 2025 and may be extended up to 31st August 2030, with initial terms set to end by 2028.

This tender presents significant opportunities for businesses specialising in telecommunications and support services, particularly those operating as SMEs. With quality and price being key evaluation criteria, companies focusing on enhanced service provision and competitive pricing are well-suited to benefit from future such opportunities within the public procurement sector. The ability for contract renewals further supports continued business growth, offering an extended collaboration window for successful suppliers.

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Notice Information

Notice Title

VIVID Out of Hours Telephone Handling & Associated Services

Notice Description

Provision of Out of Hours Telephone Handling and Associated Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050b97
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044854-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79500000 - Office-support services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
£500,000 £500K-£1M
Awards Value
£373,604 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20251 years ago
Submission Deadline
6 Jun 2025Expired
Future Notice Date
Not specified
Award Date
14 Jul 20251 years ago
Contract Period
1 Sep 2025 - 31 Aug 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
VIVID Housing Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PORTSMOUTH
Postcode
PO2 8HB
Postcode Area
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ31 Portsmouth
Delivery Location
TLJ South East (England), TLK South West (England)
Local Authority
Portsmouth
Electoral Ward
Nelson
Westminster Constituency
Portsmouth North

Supplier Information

Number of Suppliers
1
Supplier Name

Careium UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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