Notice Information
Notice Title
Contact Centre Telephone Solution
Notice Description
Provision of an omni-channel Contact Centre telephony platform for the Council's Coporate Contact Centre. The Council is to enter into a new short term contract with an alternative platform provider, recommended by the contact centre software provider. This is a new short term contract to coincide with the contact centre existing software licence term.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-050cd1
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/018969-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Below threshold - without competition
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £187,200 £100K-£500K
Notice Dates
- Publication Date
- 6 May 20259 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 11 Mar 202511 months ago
- Contract Period
- 31 May 2025 - 31 May 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- RHONDDA CYNON TAF CBC
- Contact Name
- Chris Phillips
- Contact Email
- christopher.phillips@rctcbc.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- PORTH
- Postcode
- CF37 4TH
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL51 Central Valleys and Bridgend
- Delivery Location
- Not specified
-
- Local Authority
- Rhondda Cynon Taf
- Electoral Ward
- Pontypridd Town
- Westminster Constituency
- Pontypridd
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/018969-2025
6th May 2025 - Contract details notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-050cd1-2025-05-06T09:20:51+01:00",
"date": "2025-05-06T09:20:51+01:00",
"ocid": "ocds-h6vhtk-050cd1",
"initiationType": "tender",
"parties": [
{
"id": "GB-PPON-PDXZ-9391-VHZQ",
"name": "Rhondda Cynon Taf CBC",
"identifier": {
"scheme": "GB-PPON",
"id": "PDXZ-9391-VHZQ"
},
"address": {
"streetAddress": "2 Llys Cadwyn",
"locality": "Porth",
"postalCode": "CF37 4TH",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKL15"
},
"contactPoint": {
"name": "Chris Phillips",
"email": "Christopher.Phillips@rctcbc.gov.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.rctcbc.gov.uk/",
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicAuthoritySubCentralGovernment",
"description": "Public authority - sub-central government"
},
{
"scheme": "UK_CA_DEVOLVED_REGULATIONS",
"id": "GB-WLS",
"description": "Welsh devolved regulations apply"
}
]
}
},
{
"id": "GB-COH-10479291",
"name": "HYBRIT SERVICES LTD",
"identifier": {
"scheme": "GB-COH",
"id": "10479291"
},
"address": {
"streetAddress": "3 Building 3, Royal Ordnance Depot, Weedon Bec, Northamptonshire, United Kingdom,",
"locality": "Northampton",
"postalCode": "NN7 4PS",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKF24"
},
"contactPoint": {
"email": "nigel.cox@hybrit.co.uk"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"vcse": false
}
}
],
"buyer": {
"id": "GB-PPON-PDXZ-9391-VHZQ",
"name": "Rhondda Cynon Taf CBC"
},
"tender": {
"id": "S378",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Contact Centre Telephone Solution",
"description": "Provision of an omni-channel Contact Centre telephony platform for the Council's Coporate Contact Centre. The Council is to enter into a new short term contract with an alternative platform provider, recommended by the contact centre software provider. This is a new short term contract to coincide with the contact centre existing software licence term.",
"status": "complete",
"procurementMethod": "direct",
"procurementMethodDetails": "Below threshold - without competition",
"lots": [
{
"id": "1",
"status": "complete"
}
]
},
"awards": [
{
"id": "1",
"status": "active",
"mainProcurementCategory": "services",
"suppliers": [
{
"id": "GB-COH-10479291",
"name": "HYBRIT SERVICES LTD"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
}
],
"deliveryAddresses": [
{
"region": "UKL15",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"relatedLots": [
"1"
]
}
],
"contracts": [
{
"id": "1",
"awardID": "1",
"title": "Contact Centre Telephone Solution",
"status": "active",
"period": {
"startDate": "2025-06-01T00:00:00+01:00",
"endDate": "2027-05-31T23:59:59+01:00"
},
"value": {
"amountGross": 187200,
"currency": "GBP"
},
"aboveThreshold": false,
"dateSigned": "2025-03-11T00:00:00+00:00",
"documents": [
{
"id": "A-111",
"documentType": "contractSigned",
"url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-111",
"format": "application/pdf"
},
{
"id": "018969-2025",
"documentType": "contractNotice",
"noticeType": "UK7",
"description": "Contract details notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/018969-2025",
"datePublished": "2025-05-06T09:20:51+01:00",
"format": "text/html"
}
]
}
],
"language": "en"
}