Planning

SPS-02278 ServiceNow ITSM Support and Development

SCOTTISH PRISON SERVICE

This public procurement record has 1 release in its history.

Planning

08 May 2025 at 12:31

Summary of the contracting process

The Scottish Prison Service (SPS), located in Edinburgh, is in the planning stage for a public procurement process titled "SPS-02278 ServiceNow ITSM Support and Development". This initiative is aimed at enhancing IT service management capabilities through a comprehensive support contract for IT services such as consulting, software development, internet, and support. Classified under CPV code 72000000, the project is scheduled to potentially commence after 5th June 2025. As this tender is within the services category, the current phase involves developing a procurement strategy, suggesting further updates and decisions on the route will follow, reflecting a planned status currently.

This tender presents a substantial opportunity for businesses specialising in IT services to collaborate with a national agency focused on public order and safety. Organisations with expertise in platform coordination, support, and development are well-suited to compete, as the contracting authority is seeking to bolster their ITSM capabilities. Engaging in this procurement process can foster business growth through strategic partnership with the SPS, leveraging the chance to cater to the IT needs of a government body. Interested parties are invited to register their interest promptly and keep abreast of further details as they are released.

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Notice Title

SPS-02278 ServiceNow ITSM Support and Development

Notice Description

In order to enhance IT service management (ITSM) capabilities, the SPS are seeking a comprehensive support contract that includes platform coordination, support, and development time.

Lot Information

Lot 1

The purpose of this Prior Information Notice (PIN) is to determine interest within the marketplace for this project. Those who are interested in this PIN should contact the SPS representative detailed in this PIN in the first instance to discuss the scope further. The SPS are currently developing a strategy for this project, meaning that the procurement route has not yet been determined. Further details will be provided in due course after a decision has been reached.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050ec2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019721-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
4 Jun 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SCOTTISH PRISON SERVICE
Contact Name
Christina McKelvie
Contact Email
christina.mckelvie@prisons.gov.scot
Contact Phone
+44 1313303858

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9DJ
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh West

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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