Planning

MOPAC: Public Attitude Survey, Telephone and Digital Investigation Unit, Survey and User Satisfaction Surveys

MOPAC

This public procurement record has 2 releases in its history.

PlanningUpdate

12 May 2025 at 12:27

UK2 - Preliminary Market Engagement Notice
Planning

09 May 2025 at 09:05

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process, initiated by the Mayor's Office for Policing and Crime (MOPAC), focuses on the provision of various surveys, including the Public Attitude Survey, Telephone and Digital Investigation Unit survey, and User Satisfaction Surveys. This opportunity falls under the services industry category, specifically data capture services, with activities centred around London, United Kingdom. Currently, the process is in the planning stage, with the next deadline being the completion of the Preliminary Market Engagement Questionnaire by 30th May 2025. The scope of the work involves significant data capture, aiming to conduct thousands of interviews annually across London, supporting essential data and trend analysis for public perceptions and policing experiences.

This tender represents an excellent opportunity for businesses specialising in data capture and survey services, particularly those experienced in executing large-scale survey projects. Given its suitability for SMEs and VCSEs, companies with expertise in long-term data analysis and those capable of delivering significant interview volumes will find this contract conducive to business expansion. The estimated contract value is £4.8 million, covering a planned period from April 2028 to March 2031, with the possibility of renewal. Engaging with this tender could allow businesses to establish or strengthen their presence in the public sector service market within London.

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Notice Information

Notice Title

MOPAC: Public Attitude Survey, Telephone and Digital Investigation Unit, Survey and User Satisfaction Surveys

Notice Description

MOPAC currently holds a contract for the provision of the Public Attitude Survey (PAS), Telephone and Digital Investigation Unit (TDIU) survey and User Satisfaction Survey (USS). Previously, we have contracted these surveys within one contract. The PAS currently conducts 19,200 face to face interviews each year across London, with a minimum of 600 interviews per London borough per annum. The USS survey is a 20-minute telephone interview and achieves 9,600 interviews per year. The TDIU survey is a 10-15 minute online survey and achieves c.9,000 interviews per year. These surveys have been conducted for many years and provide MOPAC and the MPS with valuable trend data and detailed insights into public perceptions of policing and crime in London and victims' experiences. It is vital that robust and long-term trend analysis can continue into any future contracts, and that sample sizes are sufficient for analysis of different demographic groups and at borough level. To view the market engagement questionnaire, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=948210460

Planning Information

Please complete the Preliminary Market Engagement Questionnaire by 5pm 30th May 2025

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050f69
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/020461-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72313000 - Data capture services

Notice Value(s)

Tender Value
£4,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
2 Jul 20265 months to go
Award Date
Not specified
Contract Period
31 Mar 2028 - 31 Mar 2031 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MOPAC
Contact Name
Not specified
Contact Email
mopacprocurement@mopac.london.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 0LL
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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