Notice Information
Notice Title
Provision of On Train Wi-Fi maintenance and software support
Notice Description
This contract covers the provision of On Train Wi-Fi (OTW) System Availability via an X6i router and Passenger Access Points in each train vehicle. The OTW is important to Northern's customers for utilising Wi-Fi on-board however it is also needed for a range of other critical services including Closed Circuit Television (CCTV), Electronic Point of Sale (EPOS), Remote Condition Monitoring (RCM), and Passenger Information System (PIS) that are required to operate the trains in passenger services in line with ORR regulations. The agreement covers provisions of supplying/ overhauling/ maintaining the hardware that was installed across the 260 units however the largest proportion of ongoing costs with the supplier is for the back-office and hosting support. This Backoffice support covers 24/7 monitoring of the OTW and the support systems that hang off the OTW. The requirements for this monitoring are in line with the following; a) for P1 Digital Train Incidents, promptly (and in any event within thirty (30) minutes after discovery of a Digital Train Incident) notify the Company's Onboard Systems On-Call representative by calling the central number to notify the Company of the P1 Digital Train Incident b) For P2, P3 and P4 Digital Train Incidents, promptly (and in any event within thirty (30) minutes after discovery of a Digital Train Incident) notify by email to the Company's points of contacts. c) if the Digital Train Incident relates to a Connected Onboard System, the Contractor shall notify the supplier of the Connected Onboard System about any Digital Train Incident discovered during the monitoring promptly (and in any event within thirty (30) minutes after discovery of a Digital Trian Incident).
Procurement Information
We aim to extend the contract to cover the end-of-life period for the product/hardware provided by this supplier. The service they offer is bespoke and specific to the hardware that has been installed across all of Northern legacy fleets of trains. The roll out period for the original equipment installation was 5 years commencing from the first unit until the last and noting that these units are due to be replaced shortly after 2030 it would not be economically viable to change the hardware out.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0513bc
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/021831-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £8,500,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 May 20259 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 14 May 20259 months ago
- Contract Period
- 29 May 2025 - 31 Mar 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORTHERN TRAINS LIMITED
- Contact Name
- Not specified
- Contact Email
- procurement@northernrailway.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- YORK
- Postcode
- YO1 6JT
- Post Town
- York
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE2 North Yorkshire
- Small Region (ITL 3)
- TLE21 York
- Delivery Location
- Not specified
-
- Local Authority
- York
- Electoral Ward
- Micklegate
- Westminster Constituency
- York Central
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/021831-2025
15th May 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/021496-2025
14th May 2025 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-0513bc-2025-05-15T15:07:37+01:00",
"date": "2025-05-15T15:07:37+01:00",
"ocid": "ocds-h6vhtk-0513bc",
"initiationType": "tender",
"parties": [
{
"id": "GB-COH-03076444",
"name": "NORTHERN TRAINS LIMITED",
"identifier": {
"scheme": "GB-COH",
"id": "03076444"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PZCJ-2164-HJQZ"
}
],
"address": {
"streetAddress": "George Stephenson House",
"locality": "York",
"postalCode": "YO1 6JT",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKE21"
},
"contactPoint": {
"email": "procurement@northernrailway.co.uk"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicAuthorityCentralGovernment",
"description": "Public authority - central government"
}
]
}
},
{
"id": "GB-COH-06089258",
"name": "Icomera UK Limited",
"identifier": {
"scheme": "GB-COH",
"id": "06089258"
},
"address": {
"streetAddress": "Victory House, Chatham Maritime",
"locality": "Kent",
"postalCode": "ME4 4QU",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKJ41"
},
"contactPoint": {
"email": "sales@icomera.com",
"telephone": "0870 446 0461"
},
"roles": [
"supplier"
],
"details": {
"url": "http://www.icomera.com",
"scale": "sme",
"vcse": false,
"publicServiceMissionOrganization": false,
"shelteredWorkshop": false
}
}
],
"buyer": {
"id": "GB-COH-03076444",
"name": "NORTHERN TRAINS LIMITED"
},
"tender": {
"id": "CO-M-NTL-9321",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Provision of On Train Wi-Fi maintenance and software support",
"description": "This contract covers the provision of On Train Wi-Fi (OTW) System Availability via an X6i router and Passenger Access Points in each train vehicle. The OTW is important to Northern's customers for utilising Wi-Fi on-board however it is also needed for a range of other critical services including Closed Circuit Television (CCTV), Electronic Point of Sale (EPOS), Remote Condition Monitoring (RCM), and Passenger Information System (PIS) that are required to operate the trains in passenger services in line with ORR regulations. The agreement covers provisions of supplying/ overhauling/ maintaining the hardware that was installed across the 260 units however the largest proportion of ongoing costs with the supplier is for the back-office and hosting support. This Backoffice support covers 24/7 monitoring of the OTW and the support systems that hang off the OTW. The requirements for this monitoring are in line with the following; a) for P1 Digital Train Incidents, promptly (and in any event within thirty (30) minutes after discovery of a Digital Train Incident) notify the Company's Onboard Systems On-Call representative by calling the central number to notify the Company of the P1 Digital Train Incident b) For P2, P3 and P4 Digital Train Incidents, promptly (and in any event within thirty (30) minutes after discovery of a Digital Train Incident) notify by email to the Company's points of contacts. c) if the Digital Train Incident relates to a Connected Onboard System, the Contractor shall notify the supplier of the Connected Onboard System about any Digital Train Incident discovered during the monitoring promptly (and in any event within thirty (30) minutes after discovery of a Digital Trian Incident).",
"status": "complete",
"procurementMethod": "direct",
"procurementMethodDetails": "Direct award",
"procurementMethodRationale": "We aim to extend the contract to cover the end-of-life period for the product/hardware provided by this supplier. The service they offer is bespoke and specific to the hardware that has been installed across all of Northern legacy fleets of trains. The roll out period for the original equipment installation was 5 years commencing from the first unit until the last and noting that these units are due to be replaced shortly after 2030 it would not be economically viable to change the hardware out.",
"specialRegime": [
"utilities"
],
"lots": [
{
"id": "1",
"status": "complete"
}
],
"documents": [
{
"id": "conflictOfInterest",
"documentType": "conflictOfInterest",
"description": "Not published"
}
],
"procurementMethodRationaleClassifications": [
{
"id": "singleSuppliersIntellectualPropertyExclusiveRights"
}
]
},
"awards": [
{
"id": "1",
"status": "pending",
"value": {
"amountGross": 10200000,
"amount": 8500000,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"aboveThreshold": true,
"suppliers": [
{
"id": "GB-COH-06089258",
"name": "Icomera UK Limited"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
}
],
"deliveryAddresses": [
{
"region": "UKC",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKE",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKF",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKH",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKI",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKJ",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKK",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKC",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKE",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKF",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKH",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKI",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKJ",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"contractPeriod": {
"startDate": "2025-05-30T00:00:00+01:00",
"endDate": "2027-03-31T23:59:59+01:00",
"maxExtentDate": "2030-03-31T23:59:59+01:00"
},
"hasRenewal": true,
"renewal": {
"description": "optional extensions of 3 X 1 years subject to agreement between both parties"
},
"relatedLots": [
"1"
],
"documents": [
{
"id": "021496-2025",
"documentType": "awardNotice",
"noticeType": "UK5",
"description": "Transparency notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/021496-2025",
"datePublished": "2025-05-14T17:56:53+01:00",
"format": "text/html"
},
{
"id": "021831-2025",
"documentType": "awardNotice",
"noticeType": "UK6",
"description": "Contract award notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/021831-2025",
"datePublished": "2025-05-15T15:07:37+01:00",
"format": "text/html"
}
],
"milestones": [
{
"id": "1",
"type": "futureSignatureDate",
"dueDate": "2025-05-30T23:59:59+01:00",
"status": "scheduled"
}
],
"date": "2025-05-15T00:00:00+01:00",
"standstillPeriod": {
"endDate": "2025-05-27T23:59:59+01:00"
}
}
],
"language": "en"
}