Planning

Contact Centre Services

DBS

This public procurement record has 1 release in its history.

Planning

15 May 2025 at 13:36

UK1 - Pipeline Notice
Summary of the contracting process

DBS, a sub-central government public authority based at 10 Princes Parade, Liverpool, Merseyside, is planning a procurement process for Contact Centre Services, with a focus on the call centre industry category. The procurement process is currently in the planning stage, with a future notice expected on 2nd January 2030. This planned tender covers services and is of significant scale, as it is above the threshold. The contract period is intended to start on 1st October 2030 and end by 30th September 2034, with the potential for renewal up to 30th September 2036. This procurement will be delivered in the United Kingdom (region UKD). Interested companies should stay alert for the formal tender announcement on the stated date.

This tender presents a strategic opportunity for businesses specialised in call centre services to expand their market presence. Companies with experience in delivering large-scale contact centre solutions and the capacity to handle extended contracts with potential renewals will be well-suited to compete. By engaging with this procurement, businesses can potentially establish long-term partnerships with DBS, enhancing their business portfolio and credibility. Furthermore, involvement with a notable public authority such as DBS can offer increased visibility and further business growth prospects within the public sector.

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Notice Information

Notice Title

Contact Centre Services

Notice Description

Contact Centre Services for DBS

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0514a1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/021799-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
2 Jan 20304 years to go
Award Date
Not specified
Contract Period
30 Sep 2030 - 30 Sep 2034 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DBS
Contact Name
Not specified
Contact Email
dbscommercial@dbs.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
MERSEYSIDE
Postcode
L3 1QY
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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