Planning

Road User Charging - Business and Enforcement Operations Service

TRANSPORT FOR LONDON

This public procurement record has 3 releases in its history.

Planning

20 Apr 2026 at 15:33

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

23 Feb 2026 at 12:38

UK1 - Pipeline Notice
Planning

21 May 2025 at 12:53

UK1 - Pipeline Notice
Summary of the contracting process

Transport for London is in the planning stage of a procurement process for the Business and Enforcement Operations (BEOps) Service related to their Road User Charging (RUC) programme. This procurement initiative, titled "Road User Charging - Business and Enforcement Operations Service," focuses on the industry categories of transport services, IT consulting and support, and parking enforcement services, and is set to cover the UK region including specific operations within London. Currently, market engagement is being conducted, with potential suppliers encouraged to express interest by 22 May 2026. A market briefing session is scheduled for 6 May 2026 at TfL's Palestra House in London. The anticipated contract value is expected to exceed £2 billion over a 20-year period, demonstrating the scale and significance of this initiative.

This tender presents significant opportunities for businesses involved in IT services, public road transport, and enforcement solutions. Companies with expertise in developing and implementing scalable IT systems for business and enforcement operations, capable of handling ANPR data, customer account management, payment processing, and digital services, will find themselves well-suited to compete for this contract. Additionally, organisations specialising in financial accounting, penalty charge notice processing, and complaints service management across multiple channels can leverage their capabilities for substantial growth. The procurement scope includes collaboration with third-party suppliers, which may promote strategic partnerships and expansions for businesses looking to deepen their engagement in the public transport and infrastructure domain.

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Notice Information

Notice Title

Road User Charging - Business and Enforcement Operations Service

Notice Description

This PMEN is for the Business and Enforcement Operations (BEOps) Service in support of TfL's Road User Charging (RUC) programme. TfL currently operates the following RUC Schemes: - Congestion Charge (CC) - Low Emission Zone (LEZ) - Ultra-Low Emission Zone (ULEZ) - Blackwall and Silvertown Tunnel User Charging (TUC) - HGV Safety Permit Scheme - Penalty Charge Notice (PCN) processing for on-street enforcement (Traffic Enforcement TE) Background The contract which TfL wishes to award pursuant to this procurement process will cover both the Business Operations (BOps) and the Enforcement Operations (EOps) for RUC in a single contract, including IT systems and related services described in more detail below. The new BEOps Contract will support all current RUC Schemes, any associated volumetric changes and may also need to make provision for future enhancements or developments that may be associated with RUC schemes, subject to due governance process. The scope includes the detailed design, development, configuration, integration, testing, and implementation of scalable IT systems and services for both Business Operations and Enforcement Operations. It encompasses ongoing continuous operation, support and maintenance of the systems and services, alongside data quality analysis and collaboration with other RUC and third-party suppliers. The service provider will be responsible for the operation of the end-to-end BEOps Service including: - Receive Automatic Number Plate Recognition (ANPR) data for processing. - Customer account management. - Discount processing. - Digital services. - Payment processing, reimbursement services and billing. - Event processing. - Provision of an enquiry and complaints service via various channels including telephone, webchat and digital. - Financial accounting. - Validating contraventions. - Penalty Charge Notice (PCN) issuing and processing. - Representations and appeals. - Debt registration and enforcement. - Claims and applications. - Service management. Expected contract value in excess of PS2bn over the 20 year term. Market Briefing (In Person/Teams) - 06 May 2026 Conference Room 1, Ground Floor, TfL, Palestra House, 197 Blackfriars Rd, London SE1 8NJ.

Planning Information

Please contact rucprocurement@tfl.gov.uk to express your interest in this early market engagement exercise for the BEOps Service. Following your expression of interest, TfL will send you a BEOps Market Brochure which describes the RUC Programme and BEOps Service in more detail. TfL will also send you a Market Sounding Questionnaire. This questionnaire is designed to help TfL determine its requirements for any future procurement activity and to help TfL devise its strategy. Please note that this exercise is purely for market research, and no aspect of this process constitutes an offer or acceptance of an offer by TfL of any proposal that may be put forward.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051ad2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035805-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

60 - Transport services (excl. Waste transport)

63 - Supporting and auxiliary transport services; travel agencies services

72 - IT services: consulting, software development, Internet and support

98 - Other community, social and personal services

CPV Codes

60112000 - Public road transport services

63712000 - Support services for road transport

72000000 - IT services: consulting, software development, Internet and support

98351110 - Parking enforcement services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Apr 20264 days ago
Submission Deadline
Not specified
Future Notice Date
15 Apr 202712 months to go
Award Date
Not specified
Contract Period
24 Sep 2028 - 24 Sep 2042 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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