Planning

Council Telephony System

SHEFFIELD CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

22 May 2025 at 11:06

UK1 - Pipeline Notice
Summary of the contracting process

Sheffield City Council is in the planning stage of procuring a new telephony system for its contact centre, as detailed in a recent pipeline notice. The procurement process focuses on IT services related to consulting, software development, and support. Although this is not yet a call for competition, it provides an outlook on the council's future high-value procurement activities. The initiative falls under the services category and will take place in the United Kingdom, with the contract period expected to span from 1 August 2026 to 30 July 2030. The council plans to issue further notice by 1 February 2026.

This tender presents potential growth opportunities for businesses specialising in IT services, particularly those with expertise in telephony systems. Companies experienced in software development and internet support services are well-suited to engage in this opportunity as they can offer the necessary technological solutions. Additionally, businesses can start preparing to position themselves competitively, as understanding the council's needs in advance allows for the development of bespoke solutions tailored to meet the council's objectives.

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Notice Information

Notice Title

Council Telephony System

Notice Description

Contact Centre Telephony Software This notice is a PIPELINE NOTICE and therefore is NOT currently a call for competition. For the avoidance of doubt, the Pipeline Notice is intended to provide the most accurate forecast currently available for the council's high value procurement activity. But does not commit the council to procuring any contract and may be amended after publication

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051d3e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024684-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
1 Feb 2026Expired
Award Date
Not specified
Contract Period
31 Jul 2026 - 30 Jul 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SHEFFIELD CITY COUNCIL
Contact Name
Not specified
Contact Email
procurement@sheffield.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2HH
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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