Award

IPFX Telephony Platform

FINANCIAL OMBUDSMAN SERVICE LIMITED

This public procurement record has 1 release in its history.

Award

22 May 2025 at 14:59

Summary of the contracting process

The recent procurement process led by the Financial Ombudsman Service Limited focuses on the delivery of the IPFX Telephony Platform. The contract award was announced on 22nd May 2025, with UCFX Limited being selected as the supplier. This tender falls under the telecommunications system category, specifically targeting goods, and was conducted using a limited procurement method, indicative of below-threshold, limited competition. Located in London, the contract stretches from 1st June 2025 to 31st May 2026, and is valued at £210,157.51. The procurement aligns with the legal framework set by the UKPGA 2023/54.

This tender presents significant opportunities for businesses specialising in telecommunications systems and office communication technologies to expand their market presence. Companies with expertise in integrating telephony applications with network infrastructure would be particularly well-suited to compete in future similar procurements. Large-scale enterprises familiar with public sector standards and government contracting procedures may find such contracts conducive to growth, especially those equipped to handle the operational demands of continuous service support. Engaging with projects like this can also open pathways to collaborations and long-term contractual relationships with public authorities.

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Notice Title

IPFX Telephony Platform

Notice Description

IPFX is our current telephony application suite, which is integrated with our network infrastructure, bringing our office communications together on a single platform. We need to continue to support of this service.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051ee3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/025198-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment


CPV Codes

32524000 - Telecommunications system

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£210,157 £100K-£500K

Notice Dates

Publication Date
22 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 May 20259 months ago
Contract Period
31 May 2025 - 31 May 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE LIMITED
Contact Name
Not specified
Contact Email
procurement.enquiries@financial-ombudsman.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified

Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

UCFX

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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