Award

Procurement for the provision of Emergency Department & Well Being Home Service

NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)

This public procurement record has 4 releases in its history.

Award

17 Feb 2026 at 11:47

Tender

27 Oct 2025 at 18:34

Planning

11 Sep 2025 at 11:39

Planning

23 May 2025 at 13:39

Summary of the contracting process

The procurement process led by NHS Wales Shared Services Partnership, hosted by Velindre University NHS Trust, focuses on the provision of Emergency Department and Well-being Home Safe Service across Wales. This procurement initiative assists Cardiff & Vale University Health Board, Hywel Dda University Health Board, and Swansea Bay University Health Board, targeting services to support frail and elderly patients. The final award has been split into three lots, each allocated to a health board. The contract, valued at £808,967 for each of the two awarded lots (Cardiff and Vale University Health Board and Hywel Dda University Health Board), will commence from 1 April 2026 and could extend until 31 March 2031. With the procurement stage now at completion, the awarding of these contracts follows an open procedure, with Delta Wellbeing Ltd announced as the successful supplier. An active period is already underway as of 20 January 2026.

This tender represents a significant opportunity for businesses specialising in welfare services outside residential institutions, offering potential growth through collaboration with prominent health boards in Wales. Enterprises possessing expertise in patient welfare and healthcare support services may find this tender appealing, particularly those who can provide substantial quality and technical support alongside commercial alignment. SMEs are notably encouraged to participate, with criteria suggesting compatibility with entities focused on the social value and technical support of vulnerable communities. Companies operating within, or looking to expand in the UK health sector will be well-positioned to benefit from potential recurring engagements as the contract may extend up to 5 years, ensuring continuity and potential growth in service delivery capabilities.

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Notice Title

Procurement for the provision of Emergency Department & Well Being Home Service

Notice Description

NHS Wales Shared Services Partnership (NWSSP), hosted by Velindre University NHS Trust, acting on behalf of all NHS Wales Health Boards and Trusts, hereby gives notice of its intention to award a contract following a procurement process conducted in accordance with the Procurement Act 2023. Following the conclusion of the evaluation process, NWSSP intends to award a contract to Delta wellbeing for the: Provision of Emergency Department & Well Being Home Safe Service. The contract will support Cardiff & Vale UHB and Hywel Dda UHB Emergency Departments to assist frail, elderly and vulnerable patients as well as resettling people into their homes and if needed putting them in contact with the relevant support services .The contract will have an initial term of 12 months, commencing 1 April 2026 to 31 March 2027, with options to extend for up to four additional periods of one year each, giving a potential maximum duration of 5 years to 31 March 2031.In accordance with procurement regulations, an 8 working day standstill period will now commence. During this period, no contract will be entered into. This standstill period allows for any representations or challenges to be made before the contract is formally awarded.

Lot Information

Cardiff and Vale University Heath Board (University Hospital Wales)

This is for the provision of Emergency Services and Well Being within the Cardiff and Vale University Health Board (University Hospital Wales).

Renewal: There is an option to extend the Initial Term of the Contract as follows: - Extension 1 - 1st April 2027 - 31st March 2028 - Extension 2 - 1st April 2028 - 31st March 2029 - Extension 3 - 1st April 2029 - 31st March 2030 - Extension 4 - 1st April 2030 - 31st March 2031

Hywel Dda University Health Board - Glangwili General Hospital

This is for the provision of Emergency Services and Well Being within the Hywel Dda University Health Board (Glangwili General Hospital)

Renewal: There is an option to extend the Initial Term of the Contract as follows: - Extension 1 - 1st April 2027 - 31st March 2028 - Extension 2 - 1st April 2028 - 31st March 2029 - Extension 3 - 1st April 2029 - 31st March 2030 - Extension 4 - 1st April 2030 - 31st March 2031

Swansea Bay University Health Board - Morriston Hospital

This is for the provision of Emergency Services and Well Being within the Swansea Bay University Health Board.

Renewal: There is an option to extend the Initial Term of the Contract as follows: - Extension 1 - 1st April 2027 - 31st March 2028 - Extension 2 - 1st April 2028 - 31st March 2029 - Extension 3 - 1st April 2029 - 31st March 2030 - Extension 4 - 1st April 2030 - 31st March 2031

Planning Information

NWSSP is seeking feedback from suppliers, contractors and other interested parties to help the noted Health boards to increase it's market understanding and inform the development of the procurement to ensure that it meets their objectives. This preliminary market engagement exercise is open to all interested parties. To participate in the preliminary market engagement exercise, please contact the names detailed below who will be able to provide you with the Preliminary Market Engagement Document. Once you have read through the document and supporting appendices, please complete the Preliminary Market Engagement Questionnaire. For support and assistance with participating in this exercise, please contact a member of the Supplier Relationship Team, who’s details have been provided below: Sam Donegan sam.donegan@wales.nhs.uk Amy Chilvers Amy.chilvers@wales.nhs.uk Whilst the pipeline notices for each Health Board state the requirement would be 1 Lot, The Lots will be split into 3 Lotting structures. To note, the below pipeline notices published below apply to this potential procurement: 151443 Emergency Department Wellbeing & Home Safe Service. 151450 Emergency Department Wellbeing & Home Safe Service. 151447 Emergency Department Wellbeing & Home Safe Service. 151455 Emergency Department Wellbeing & Home Safe Service. 151453 Emergency Department Wellbeing & Home Safe Service. 151433 Emergency Department Wellbeing & Home Safe Service.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05233c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/014228-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85312400 - Welfare services not delivered through residential institutions

Notice Value(s)

Tender Value
£2,426,900 £1M-£10M
Lots Value
£2,426,900 £1M-£10M
Awards Value
£808,967 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Feb 20265 days ago
Submission Deadline
21 Nov 2025Expired
Future Notice Date
6 Oct 2025Expired
Award Date
20 Jan 20261 months ago
Contract Period
31 Mar 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)
Additional Buyers

CARDIFF AND VALE UNIVERSITY HEALTH BOARD

CARDIFF AND VALE UNIVERSITY HEALTH BOARD (CAVUHB)

HYWEL DDA UNIVERSITY HEALTH BOARD (HDUHB)

NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) UNDERTAKING THE PROCUREMENT ON BEHALF OF THE CONTRACTING AUTHORITIES

NWSSP PROCUREMENT SERVICES

SWANSEA BAY UNIVERSITY HEALTH BOARD

Contact Name
Sam Donegan
Contact Email
claire.salisbury@wales.nhs.uk, gemma.deverill@wales.nhs.uk, keir.warner@wales.nhs.uk, ryan.zobole@wales.nhs.uk, sam.donegan@wales.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
CARDIFF
Postcode
CF14 4HH
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL44 Neath Port Talbot
Delivery Location
TLL Wales

Local Authority
Neath Port Talbot
Electoral Ward
Baglan
Westminster Constituency
Aberafan Maesteg

Supplier Information

Number of Suppliers
1
Supplier Name

DELTA WELLBEING

Open Contracting Data Standard (OCDS)

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                "cy",
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-11-21T12:00:00+00:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-11-14T12:00:00+00:00"
        },
        "awardPeriod": {
            "endDate": "2026-01-27T23:59:59+00:00"
        },
        "lotDetails": {
            "awardCriteriaDetails": "The Bidder with the lowest price will be awarded the maximum score available (60%). The remaining Suppliers shall be awarded a percentage of the score available, technical pass/fail, qualification 40%(25% of which is proposed approach and 15% social value) relative to the lowest UDA submitted. All Lots will be evaluated individually and bidders are advised to submit for each lot they wish to bid for."
        },
        "documents": [
            {
                "id": "L-3",
                "documentType": "biddingDocuments",
                "description": "ITT 51717",
                "url": "https://etenderwales.bravosolution.co.uk/home.html"
            },
            {
                "id": "L-2",
                "documentType": "technicalSpecifications",
                "description": "ITT 51717",
                "url": "https://etenderwales.bravosolution.co.uk/home.html"
            },
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "068744-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/068744-2025",
                "datePublished": "2025-10-27T18:34:23Z",
                "format": "text/html"
            }
        ],
        "contractTerms": {
            "financialTerms": "30 days"
        }
    },
    "language": "en",
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 3,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 3,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 3,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "5",
                "measure": "bids",
                "value": 3,
                "relatedLot": "2"
            },
            {
                "id": "6",
                "measure": "finalStageBids",
                "value": 3,
                "relatedLot": "2"
            },
            {
                "id": "7",
                "measure": "smeFinalStageBids",
                "value": 3,
                "relatedLot": "2"
            },
            {
                "id": "8",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "2"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Lot 1 - Cardiff and Vale University Health Board (CAVUHB)",
            "status": "active",
            "date": "2026-01-20T00:00:00+00:00",
            "value": {
                "amountGross": 808967,
                "amount": 808967,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-PPON-PRJH-1719-LVVQ",
                    "name": "Delta Wellbeing Ltd"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "85312400",
                            "description": "Welfare services not delivered through residential institutions"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKL22",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-04-01T00:00:00+01:00",
                "endDate": "2027-03-31T23:59:59+01:00",
                "maxExtentDate": "2031-03-31T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "This contract can be extended in 12 monthly increments for up to a total of 4 years Extension 1 - 1st April 2027 - 31st March 2028 Extension 2 - 1st April 2028 - 31st March 2029 Extension 3 - 1st April 2029 - 31st March 2030 Extension 4 - 1st April 2030 - 31st March 2031"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "014228-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/014228-2026",
                    "datePublished": "2026-02-17T11:47:25Z",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2026-02-13T00:00:00+00:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-03-03T23:59:59+00:00",
                    "status": "scheduled"
                }
            ]
        },
        {
            "id": "2",
            "title": "Lot 2 - Hywel Dda University Health Board (HDUHB)",
            "status": "active",
            "date": "2026-01-20T00:00:00+00:00",
            "value": {
                "amountGross": 808967,
                "amount": 808967,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-PPON-PRJH-1719-LVVQ",
                    "name": "Delta Wellbeing Ltd"
                }
            ],
            "items": [
                {
                    "id": "2",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "85312400",
                            "description": "Welfare services not delivered through residential institutions"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKL14",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "2"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-04-01T00:00:00+01:00",
                "endDate": "2027-03-31T23:59:59+01:00",
                "maxExtentDate": "2031-03-31T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "This Contract can be extended in 12 monthly increments for up to a total of 4 years Extension 1 - 1st April 2027 - 31st March 2028 Extension 2 - 1st April 2028 - 31st March 2029 Extension 3 - 1st April 2029 - 31st March 2030 Extension 4 - 1st April 2030 - 31st March 2031"
            },
            "relatedLots": [
                "2"
            ],
            "documents": [
                {
                    "id": "014228-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/014228-2026",
                    "datePublished": "2026-02-17T11:47:25Z",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2026-02-13T00:00:00+00:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-03-03T23:59:59+00:00",
                    "status": "scheduled"
                }
            ]
        },
        {
            "id": "-1",
            "status": "active",
            "finalStatusDate": "2026-01-20T00:00:00+00:00",
            "relatedLots": [
                "3"
            ],
            "documents": [
                {
                    "id": "014228-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/014228-2026",
                    "datePublished": "2026-02-17T11:47:25Z",
                    "format": "text/html"
                }
            ]
        }
    ]
}