Planning

Telephony and Workforce Management

LONDON NORTH EASTERN RAILWAY LIMITED

This public procurement record has 1 release in its history.

Planning

23 May 2025 at 15:16

UK1 - Pipeline Notice
Summary of the contracting process

The London North Eastern Railway Limited is in the planning stage of a public procurement process for a contract titled "Telephony and Workforce Management," aimed at enhancing its Contact Centre capabilities. This forthcoming open procedure, set under the provision of UK legislation 2023/54, is scheduled to officially open later this year, with future notice expected by 1st September 2025. The estimated value of the procurement stands at £1,920,000, and it falls within the industry category of software packages and information systems. The contract will commence on 1st August 2027 and conclude on 31st July 2030, with potential extensions until July 2031. This procurement is above threshold and part of the utilities special regime, providing goods as its main procurement category, and located within the United Kingdom.

This tender presents a significant business growth opportunity, especially for small and medium enterprises (SMEs) prepared to deliver telephony and IT solutions within the utilities sector. Given the planned procurement’s high value and the open procedure, businesses proficient in delivering software packages and information systems will find the opportunity well-suited to their expertise. This contract not only promises substantial revenue prospects but also the chance to partner with a well-known public undertaking, enhancing a company's portfolio and market visibility. The inclusion of renewal options further allows for sustained collaboration, aligning with LNER's future strategic goals.

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Notice Information

Notice Title

Telephony and Workforce Management

Notice Description

Telephony and Workforce Management provision for our Contact Centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052456
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/026903-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£1,600,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
1 Sep 2025Expired
Award Date
Not specified
Contract Period
31 Jul 2027 - 31 Jul 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON NORTH EASTERN RAILWAY LIMITED
Contact Name
Not specified
Contact Email
procurement@lner.co.uk
Contact Phone
Not specified

Buyer Location

Locality
YORK
Postcode
YO1 6GA
Post Town
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
Not specified
Local Authority
York
Electoral Ward
Micklegate
Westminster Constituency
York Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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