Planning

Service Management L2 (Manned) Helpdesk

NS&I

This public procurement record has 1 release in its history.

Planning

23 May 2025 at 15:54

UK1 - Pipeline Notice
Summary of the contracting process

The National Savings and Investments (NS&I), a central government public authority located in Sanctuary Buildings, London, is planning a procurement process for the "Service Management L2 (Manned) Helpdesk." This initiative falls under the IT services industry category, focused on consulting, software development, Internet, and support. The procurement is currently in the planning stage, with a planned contract period from 1st April 2026 to 31st March 2029, with a maximum extension possible until 30th September 2030. Interested businesses can expect future communications regarding this tender by 1st January 2026, and the procurement location is within the United Kingdom.

This tender presents a promising opportunity for businesses specializing in IT services, particularly those with capabilities in managing service helpdesks and providing consultative support. Companies that can offer innovative solutions in centralized helpdesk operations and possess experience in long-term service contracts would stand to benefit most from this opportunity. SMEs with a focus on support and software development in the IT sector may find this procurement an avenue for growth by partnering with a reputable central government authority like NS&I.

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Notice Information

Notice Title

Service Management L2 (Manned) Helpdesk

Notice Description

Provision of a centralised helpdesk for NS&I and Supplier Staff. Level 2 i.e. manned.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0524ad
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/027013-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
1 Jan 2026Expired
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NS&I
Contact Name
Not specified
Contact Email
commercial@nsandi.com
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1P 3BT
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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