Planning

Ask AI

Ask AI about this notice

Summarise, research or assess it with AI

Open in ChatGPT
OpenAI's assistant
Open in Claude
Anthropic's assistant
Open in Perplexity
Answer engine, cites sources
Open in Google AI Mode
Google's AI search
View Markdown
Share

Share this notice

Send this contract to a colleague

Email
Send a link by email
WhatsApp
Share in a WhatsApp chat
LinkedIn
Post to your network
Microsoft Teams
Share to a Teams chat

Service Management L2 (Manned) Helpdesk

NS&I

This public procurement record has 2 releases in its history.

PlanningUpdate

22 May 2026 at 09:28

UK1 - Pipeline Notice
Planning

23 May 2025 at 15:54

UK1 - Pipeline Notice
Summary of the contracting process

The procurement process is currently in the planning stage and is being managed by NS&I, a central government public authority based in London, United Kingdom. The tender, titled "Service Management L2 (Manned) Helpdesk," falls under the services industry category, specifically the IT services sector. The planned contract will involve providing a centralised helpdesk staffed at Level 2, intended for NS&I and supplier staff. The procurement process is set to evolve with a future notice anticipated by 15 June 2026. Notably, the service contract is planned to commence on 1 October 2026, with the potential for renewal, and is expected to run until at least 31 May 2028, with a maximum extension possible until 31 May 2030.

This tender offers significant opportunities for business growth, particularly for businesses specialising in IT services, consulting, and support. Companies with the capability to deliver comprehensive helpdesk services will find this contract particularly appealing. The opportunity suits businesses adept at managing and supporting large-scale IT infrastructures, offering room for establishing long-term partnerships with a high-profile government entity such as NS&I. This tender also presents a strategic opening for companies looking to expand their portfolio of government contracts, reinforcing their position in the competitive IT services market.

How relevant is this notice?

Notice Information

Notice Title

Service Management L2 (Manned) Helpdesk

Notice Description

Provision of a centralised helpdesk for NS&I and Supplier Staff. Level 2 i.e. manned.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0524ad
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/047580-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 May 20261 months ago
Submission Deadline
Not specified
Future Notice Date
15 Jun 2026Expired
Award Date
Not specified
Contract Period
30 Sep 2026 - 31 May 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NS&I
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9HA
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0524ad-2026-05-22T10:28:43+01:00",
    "date": "2026-05-22T10:28:43+01:00",
    "ocid": "ocds-h6vhtk-0524ad",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "027013-2025",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK1",
                "description": "Pipeline notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/027013-2025",
                "datePublished": "2025-05-23T16:54:37+01:00",
                "format": "text/html"
            },
            {
                "id": "047580-2026",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK1",
                "description": "Pipeline notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/047580-2026",
                "datePublished": "2026-05-22T10:28:43+01:00",
                "format": "text/html"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-PPON-PJNT-9481-WXVY",
            "name": "NS&I",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PJNT-9481-WXVY"
            },
            "address": {
                "streetAddress": "Riverside House, 2A Southwark Bridge Road",
                "locality": "London",
                "postalCode": "SE1 9HA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI44"
            },
            "contactPoint": {
                "email": "Commercial@nsandi.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PJNT-9481-WXVY",
        "name": "NS&I"
    },
    "tender": {
        "id": "ocds-h6vhtk-0524ad",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Service Management L2 (Manned) Helpdesk",
        "description": "Provision of a centralised helpdesk for NS&I and Supplier Staff. Level 2 i.e. manned.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72000000",
                        "description": "IT services: consulting, software development, Internet and support"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "mainProcurementCategory": "services",
        "lots": [
            {
                "id": "1",
                "contractPeriod": {
                    "startDate": "2026-10-01T00:00:00+01:00",
                    "endDate": "2028-05-31T23:59:59+01:00",
                    "maxExtentDate": "2030-05-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "planned"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-06-15T23:59:59+01:00"
        },
        "status": "planned",
        "amendments": [
            {
                "id": "047580-2026",
                "description": "Updates to tender notice and contract start/end dates."
            }
        ]
    },
    "language": "en"
}