Tender

Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services

NORFOLK COUNTY COUNCIL

This public procurement record has 4 releases in its history.

TenderUpdate

22 Oct 2025 at 13:07

TenderUpdate

22 Oct 2025 at 11:30

Tender

22 Oct 2025 at 11:17

Planning

24 May 2025 at 10:34

Summary of the contracting process

Norfolk County Council is facilitating a procurement process for a Framework Agreement titled "Provision of Interpreting, Translation and Related Language and Communication Support Services" on behalf of the INTRAN Partnership. This framework targets the services industry within the East of England and adjacent regions, and it operates under an active tender stage with key deadlines including an expression of interest deadline set for 18 November 2025. The procurement method is selective, with a competitive flexible procedure in place to ensure value-for-money by admitting expert suppliers who meet quality criteria. The agreement is significant, encompassing a value of £12,048,000 and will run till 2030. It covers services related to translation and interpretation within regions including UKF, UKH, and UKJ in the United Kingdom.

This tender represents significant growth opportunities for businesses specialising in language and communication services. It seeks to appoint multiple expert providers capable of delivering high-quality and innovative solutions. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are encouraged to apply, ensuring inclusivity and wider sector participation. Each lot is designed to cater to diverse needs, ranging from face-to-face to remote services, creating opportunities for businesses with varied service delivery capabilities. Given the strategic significance and duration, businesses involved can gain stable demand and enhance their service portfolios within a publicly valuable framework.

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Notice Title

Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services

Notice Description

Norfolk County Council (NCC), on behalf of and delegated by the INTRAN Partnership, wish to let a Multi-Provider Framework for the provision of high quality, value-for-money and innovative Interpreting, Translation and Related Language and Communication Support Services in the East of England and surrounding regions. Norfolk County Council wishes to assign expert suppliers to the framework, for each lot, who can provide services from interpreters, translators and other language and communication professionals to successfully respond to booking requests made by our member organisations. INTRAN is a public-facing multi-agency partnership that ensures people who are Deaf, and speakers of other languages or dialects than English with limited or no English proficiency, have equitable access to information and services through the provision of professional interpreting, translation, transcription and other language and communication support services. There will be a maximum of two applicants admitted to the Framework under Lots 1,2,4 and 5 and a maximum of three applicants for Lot 3. Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026. Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.

Lot Information

Face to Face and Remote English/British Sign Language Interpreting, Translation and Other Language and Communication Support Services

Lot 1: Face to Face and Remote English/British Sign Language Interpreting, Translation and Other Language and Communication Support Services This lot will support people who are deaf, deafened and deafblind, and will be delivered by Deaf expert providers under the following service criteria: * Face-to-Face, Video Remote English/British Sign Language Interpreting Services and other Language and Communication Support Services. * Face-to-Face priority must be given to locally based interpreters, with Video delivered through client specific platforms such as Microsoft Teams, Zoom, Attend Anywhere, etc., or, with client agreement, via supplier dedicated booking portal.

Face to Face and Remote English/Other Languages and Dialects Interpreting

Lot 2: Face to Face and Remote English/Other Languages and Dialects Interpreting This lot will support people whose first language is not English and use a spoken language other than English to communicate, and will be delivered by Face-to-Face Interpreting expert providers under the following service criteria: * Face-to-Face (in person), Video Remote English/Other Languages/Dialects Interpreting Services. * Face-to-Face priority must be given to locally based interpreters, with Video delivered through client specific platforms such as Microsoft Teams, Zoom, Attend Anywhere, etc., or, with client agreement, via supplier dedicated booking portal.

Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services

Lot 3: Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services. This lot will support people whose first language is not English and use a language other than English to communicate, including BSL, and will be delivered by expert providers under the following service criteria: * Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand. Languages that are rare and harder to source may be available to book on appointment. Related goods and services provided will include: * Access to high quality rolling stands as well as tabletop stands to support video interpreting services to be used by high-usage organisations and departments. Around 100 devices may be required at the start of the contract, and demand is likely to grow over time. * Administration of INTRAN ID codes and generation of new budget accounts and new codes. Video Relay Interpreting (VRS) may be offered as an additional service but is not mandatory.

Video Relay Services for BSL users

Lot 4: Video Relay Services for BSL users This lot will support users of British Sign Language and be delivered by Deaf expert providers, under the following service criteria: o Video Relay BSL Interpreting Services (VRS), enabling Deaf people to make a call to an INTRAN member organisation registered to offer these services, supported by an on-demand video BSL interpreter. Video Remote Interpreting (VRI) may be offered as an additional service but is not mandatory.

Translation Services and Other Communication Support Services

This lot will support INTRAN member organisations (the Buyers) and the communities and people they serve, accessing non-visual translation and communication support services, as follows: o Translation including Human Translation, Machine Translation Post-Editing and Machine Translation. Services provided will be delivered to respond to member organisations' needs, whether through the sole use of human experts and/or of reliable AI solutions with or without human translator oversight, as required by the member organisation (the Buyer). Reliance on human translators remains critical to INTRAN member organisations, to ensure accuracy, completeness and safety. INTRAN members will have their own policies and risk assessments in place with regards to AI translation acceptance and utilisation. o Other related communication support services.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052592
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067506-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79530000 - Translation services

79540000 - Interpretation services

Notice Value(s)

Tender Value
£10,040,000 £10M-£100M
Lots Value
£10,040,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Oct 20254 months ago
Submission Deadline
10 Nov 2025Expired
Future Notice Date
1 Oct 2025Expired
Award Date
Not specified
Contract Period
30 Jun 2026 - 30 Jun 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NORFOLK COUNTY COUNCIL
Contact Name
Not specified
Contact Email
sourcingteam@norfolk.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLF East Midlands (England), TLH East (England), TLJ South East (England)

Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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                "description": "INTRAN will inform all member organisations with a ranked list of suppliers, with that determined and based on the weighted Quality and Price scores achieved at the Invitation to Tender (\"ITT\") stage. Members will be able to directly award in accordance with the tender award outcome, ensuring the first placed provider in each lot is afforded first opportunity to deliver against the specified requirements and delivery preferences. Where the first placed provider is unable to fulfil such requirements, the second placed provider in that lot will be given the opportunity to deliver and so on. Member organisations will be encouraged to use this ranked system but are able to direct award or conduct a further competition if they so wish. Direct Award (Catalogue) INTRAN will produce a catalogue which contains each winning providers prices and parts of their bid. Member organisations may use this catalogue to direct award as long as this is in accordance with the Procurement Act 2023 and the Public Contract Regulations 2024. Further Competition In addition to the Direct Award procedures described, member organisations will have the right to conduct a Further Competition among all capable Suppliers admitted to the Framework within the relevant Lots. Competition may be initiated for general requirements or specific one-off circumstances and would usually be designed around a supporting of preferential needs or to validate supplier-client suitability. The Council and any nominated users of the Framework Agreement reserve the right to conduct Further Competitions using the Competitive Flexible procedure where appropriate. All Further Competitions shall be conducted in accordance with the Terms and Conditions of the Framework Agreement. Duration of Call-Off Contracts Contracts awarded under the framework may have a maximum total duration of 4 years. No contract awarded from the framework will be permitted to extend beyond 30th June 2030 (when the Framework ends) and must be awarded during the term of the Framework.",
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                            "description": "Form C of the attached Request to Participate contains the financial assessment of providers and does not require audited accounts. Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance."
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                            "description": "Management and Operational Structure 17% Interpreters and Translators Pre-Recruitment/Deployment Checks 17% Quality Monitoring 17% Booking Systems 17% Performance Management 12% Value for Money Strategy 12% Management Information 8% In cases when more than 3 suppliers apply for this lot and reach equal scores, they will all be shortlisted.",
                            "forReduction": true
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                "id": "2",
                "title": "Face to Face and Remote English/Other Languages and Dialects Interpreting",
                "description": "Lot 2: Face to Face and Remote English/Other Languages and Dialects Interpreting This lot will support people whose first language is not English and use a spoken language other than English to communicate, and will be delivered by Face-to-Face Interpreting expert providers under the following service criteria: * Face-to-Face (in person), Video Remote English/Other Languages/Dialects Interpreting Services. * Face-to-Face priority must be given to locally based interpreters, with Video delivered through client specific platforms such as Microsoft Teams, Zoom, Attend Anywhere, etc., or, with client agreement, via supplier dedicated booking portal.",
                "status": "active",
                "value": {
                    "amountGross": 4320000,
                    "currency": "GBP",
                    "amount": 3600000
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Delivery and Implementation",
                            "numbers": [
                                {
                                    "number": 11,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Compliance",
                            "numbers": [
                                {
                                    "number": 8,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Fulfilment & Deployment",
                            "numbers": [
                                {
                                    "number": 8,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Value for Money",
                            "numbers": [
                                {
                                    "number": 11,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Quality Assurance",
                            "numbers": [
                                {
                                    "number": 11,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Customer Service",
                            "numbers": [
                                {
                                    "number": 7,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Working with INTRAN",
                            "numbers": [
                                {
                                    "number": 7,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "The interview and/demonstration",
                            "numbers": [
                                {
                                    "number": 7,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "secondStage": {
                    "maximumCandidates": 3
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Form C of the attached Request to Participate contains the financial assessment of providers and does not require audited accounts. Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance."
                        },
                        {
                            "description": "Management and Operational Structure 17% Interpreters and Translators Pre-Recruitment/Deployment Checks 17% Quality Monitoring 17% Booking Systems 17% Performance Management 12% Value for Money Strategy 12% Management Information 8% The top 3 suppliers will be taken through to the next stage which is the Invitation to Tender stage. In cases when more than 3 suppliers apply for this lot, and reach equal scores, they will all be shortlisted.",
                            "forReduction": true
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-07-01T00:00:00+01:00",
                    "endDate": "2030-06-30T23:59:59+01:00"
                }
            },
            {
                "id": "3",
                "title": "Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services",
                "description": "Lot 3: Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services. This lot will support people whose first language is not English and use a language other than English to communicate, including BSL, and will be delivered by expert providers under the following service criteria: * Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand. Languages that are rare and harder to source may be available to book on appointment. Related goods and services provided will include: * Access to high quality rolling stands as well as tabletop stands to support video interpreting services to be used by high-usage organisations and departments. Around 100 devices may be required at the start of the contract, and demand is likely to grow over time. * Administration of INTRAN ID codes and generation of new budget accounts and new codes. Video Relay Interpreting (VRS) may be offered as an additional service but is not mandatory.",
                "status": "active",
                "value": {
                    "amountGross": 3600000,
                    "currency": "GBP",
                    "amount": 3000000
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Delivery and Implementation",
                            "numbers": [
                                {
                                    "number": 11,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Compliance",
                            "numbers": [
                                {
                                    "number": 8,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Fulfilment & Deployment",
                            "numbers": [
                                {
                                    "number": 8,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Value for Money",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Quality Assurance",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Customer Service",
                            "numbers": [
                                {
                                    "number": 7,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Working with INTRAN",
                            "numbers": [
                                {
                                    "number": 7,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "The interview and/demonstration",
                            "numbers": [
                                {
                                    "number": 4,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "The interview and test calls",
                            "numbers": [
                                {
                                    "number": 5,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "secondStage": {
                    "maximumCandidates": 4
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Form C of the attached Request to Participate contains the financial assessment of providers and does not require audited accounts. Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance."
                        },
                        {
                            "description": "Management and Operational Structure 17% Interpreters and Translators Pre-Recruitment/Deployment Checks 17% Quality Monitoring 17% Booking Systems 17% Performance Management 12% Value for Money Strategy 12% Management Information 8% The top 4 suppliers for Lot 3 will be being taken through to the next stage which is the Invitation to Tender stage. In cases when more than 4 suppliers apply for this lot and reach equal scores, they will all be shortlisted.",
                            "forReduction": true
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-07-01T00:00:00+01:00",
                    "endDate": "2030-06-30T23:59:59+01:00"
                }
            },
            {
                "id": "4",
                "title": "Video Relay Services for BSL users",
                "description": "Lot 4: Video Relay Services for BSL users This lot will support users of British Sign Language and be delivered by Deaf expert providers, under the following service criteria: o Video Relay BSL Interpreting Services (VRS), enabling Deaf people to make a call to an INTRAN member organisation registered to offer these services, supported by an on-demand video BSL interpreter. Video Remote Interpreting (VRI) may be offered as an additional service but is not mandatory.",
                "status": "active",
                "value": {
                    "amountGross": 288000,
                    "currency": "GBP",
                    "amount": 240000
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Delivery and Implementation",
                            "numbers": [
                                {
                                    "number": 11,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Compliance",
                            "numbers": [
                                {
                                    "number": 8,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Fulfilment & Deployment",
                            "numbers": [
                                {
                                    "number": 8,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Value for Money",
                            "numbers": [
                                {
                                    "number": 11,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Quality Assurance",
                            "numbers": [
                                {
                                    "number": 11,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Customer Service",
                            "numbers": [
                                {
                                    "number": 7,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Working with INTRAN",
                            "numbers": [
                                {
                                    "number": 7,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "The interview and/demonstration",
                            "numbers": [
                                {
                                    "number": 7,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Pricing",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "secondStage": {
                    "maximumCandidates": 3
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Form C of the attached Request to Participate contains the financial assessment of providers and does not require audited accounts. Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance."
                        },
                        {
                            "description": "Management and Operational Structure 17% Interpreters and Translators Pre-Recruitment/Deployment Checks 17% Quality Monitoring 17% Booking Systems 17% Performance Management 12% Value for Money Strategy 12% Management Information 8% The top 3 suppliers will be taken through to the next stage which is the Invitation to Tender stage. In cases when more than 3 suppliers apply for this lot, and reach equal scores, they will all be shortlisted.",
                            "forReduction": true
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-07-01T00:00:00+01:00",
                    "endDate": "2030-06-30T23:59:59+01:00"
                }
            },
            {
                "id": "5",
                "title": "Translation Services and Other Communication Support Services",
                "description": "This lot will support INTRAN member organisations (the Buyers) and the communities and people they serve, accessing non-visual translation and communication support services, as follows: o Translation including Human Translation, Machine Translation Post-Editing and Machine Translation. Services provided will be delivered to respond to member organisations' needs, whether through the sole use of human experts and/or of reliable AI solutions with or without human translator oversight, as required by the member organisation (the Buyer). Reliance on human translators remains critical to INTRAN member organisations, to ensure accuracy, completeness and safety. INTRAN members will have their own policies and risk assessments in place with regards to AI translation acceptance and utilisation. o Other related communication support services.",
                "status": "active",
                "value": {
                    "amountGross": 2160000,
                    "currency": "GBP",
                    "amount": 1800000
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Delivery and Implementation",
                            "numbers": [
                                {
                                    "number": 11,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Compliance",
                            "numbers": [
                                {
                                    "number": 8,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Fulfilment & Deployment",
                            "numbers": [
                                {
                                    "number": 8,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Value for Money",
                            "numbers": [
                                {
                                    "number": 11,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Quality Assurance",
                            "numbers": [
                                {
                                    "number": 11,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Customer Service",
                            "numbers": [
                                {
                                    "number": 7,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Working with INTRAN",
                            "numbers": [
                                {
                                    "number": 7,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "The interview and/demonstration",
                            "numbers": [
                                {
                                    "number": 7,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Pricing",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "secondStage": {
                    "maximumCandidates": 3
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Form C of the attached Request to Participate contains the financial assessment of providers and does not require audited accounts. Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance."
                        },
                        {
                            "description": "Management and Operational Structure 17% Interpreters and Translators Pre-Recruitment/Deployment Checks 17% Quality Monitoring 17% Booking Systems 17% Performance Management 12% Value for Money Strategy 12% Management Information 8% The top 3 suppliers for Lot 5 will be taken through to the next stage which is the Invitation to Tender stage. In cases when more than 3 suppliers apply for this lot and reach equal scores, they will all be shortlisted.",
                            "forReduction": true
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-07-01T00:00:00+01:00",
                    "endDate": "2030-06-30T23:59:59+01:00"
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-10-01T23:59:59+01:00"
        },
        "status": "active",
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "Suppliers are invited to submit a Request to Participate (RTP) to join the INTRAN framework agreement. Suppliers that meet the minimum quality threshold of 70 and above at the RTP stage will be ranked, with the top 3 suppliers for Lots 1, 2, 4 and 5 and the top 4 suppliers for Lot 3 being taken through to the next stage, which is the Invitation to Tender stage. The Invitation to Tender stage will include an interview, demonstration and/or test call as relevant to the lot."
        },
        "aboveThreshold": true,
        "coveredBy": [
            "GPA",
            "CPTPP"
        ],
        "participationFees": [
            {
                "id": "ocds-h6vhtk-052592",
                "type": [
                    "win"
                ],
                "relativeValue": {
                    "proportion": 0.05,
                    "monetaryValue": "award"
                },
                "description": "Further details on the fees charged to suppliers is contained in the terms and conditions attached to this notice."
            }
        ],
        "submissionMethodDetails": "This procurement will be managed electronically via the Council's eProcurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Clarifications must be raised through the in-tend platform, and responses to clarification questions will be published on the in-tend platform. Clarifications will not be answered by email. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/Registration and https://in-tendhost.co.uk/norfolkcc/aspx/Help. You will be able to see the procurement project under the 'Tenders' section and when registered and logged in will be able to 'Express an Interest' to view the associated documentation. In order to view clarifications, you must be logged in. If you have any problems using the system you can find information under the 'Help' section of the website at https://in-tendhost.co.uk/norfolkcc/aspx/Help. If you have any technical problems with accessing in-tend, you can contact the InTend support team by phoning +44 (0) 114 407 0065 or emailing support@in-tend.co.uk.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "expressionOfInterestDeadline": "2025-11-18T10:00:00Z",
        "enquiryPeriod": {
            "endDate": "2025-11-10T10:00:00Z"
        },
        "awardPeriod": {
            "endDate": "2026-03-09T23:59:59Z"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "A-6498",
                "documentType": "biddingDocuments",
                "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6498",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "A-6499",
                "documentType": "biddingDocuments",
                "description": "Specification",
                "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6499",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "A-6500",
                "documentType": "biddingDocuments",
                "description": "Call-Off terms and conditions",
                "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6500",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "A-6501",
                "documentType": "biddingDocuments",
                "description": "Framework terms and conditions",
                "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6501",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "future",
                "documentType": "biddingDocuments",
                "accessDetails": "Clarification responses will be issued via in-tend https://in-tendhost.co.uk/norfolkcc"
            },
            {
                "id": "067437-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/067437-2025",
                "datePublished": "2025-10-22T12:17:41+01:00",
                "format": "text/html"
            },
            {
                "id": "067444-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/067444-2025",
                "datePublished": "2025-10-22T12:30:55+01:00",
                "format": "text/html"
            },
            {
                "id": "067506-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/067506-2025",
                "datePublished": "2025-10-22T14:07:48+01:00",
                "format": "text/html"
            }
        ],
        "riskDetails": "Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026. Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.",
        "amendments": [
            {
                "id": "067444-2025",
                "description": "Edited to include lot values"
            },
            {
                "id": "067506-2025",
                "description": "Maximum number of suppliers amended"
            }
        ]
    },
    "language": "en"
}