Notice Information
Notice Title
Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services
Notice Description
Norfolk County Council (NCC), on behalf of and delegated by the INTRAN Partnership, have let a Multi-Provider Framework for the provision of high quality, value-for-money and innovative Interpreting, Translation and Related Language and Communication Support Services in the East of England and surrounding regions. Norfolk County Council has assigned expert suppliers to the framework, for each lot, who can provide services from interpreters, translators and other language and communication professionals to successfully respond to booking requests made by our member organisations. INTRAN is a public-facing multi-agency partnership that ensures people who are Deaf, and speakers of other languages or dialects than English with limited or no English proficiency, have equitable access to information and services through the provision of professional interpreting, translation, transcription and other language and communication support services. Two applicants have been admitted to the Framework under Lots 1,2,3,4 and 5.
Lot Information
Face to Face and Remote English/British Sign Language Interpreting, Translation and Other Language and Communication Support Services Face to Face and Remote English/Other Languages and Dialects Interpreting Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services Video Relay Services for BSL users Translation Services and Other Communication Support Services
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-052592
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/044641-2026
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive flexible procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79530000 - Translation services
79540000 - Interpretation services
Notice Value(s)
- Tender Value
- £10,040,000 £10M-£100M
- Lots Value
- £10,040,000 £10M-£100M
- Awards Value
- £12,300,000 £10M-£100M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 May 20261 months ago
- Submission Deadline
- 10 Nov 2025Expired
- Future Notice Date
- 1 Oct 2025Expired
- Award Date
- 13 May 20261 months ago
- Contract Period
- 30 Jun 2026 - 30 Jun 2030 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active, Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORFOLK COUNTY COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- NORWICH
- Postcode
- NR1 2DH
- Post Town
- Norwich
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH51 Norwich and East Norfolk
- Delivery Location
- TLF East Midlands (England), TLH East (England), TLJ South East (England)
-
- Local Authority
- Norwich
- Electoral Ward
- Lakenham
- Westminster Constituency
- Norwich South
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/044641-2026
14th May 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/067506-2025
22nd October 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/067444-2025
22nd October 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/067437-2025
22nd October 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/027282-2025
24th May 2025 - Pipeline notice on Find a Tender -
-
Notice URLs
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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"description": "INTRAN will inform all member organisations with a ranked list of suppliers, with that determined and based on the weighted Quality and Price scores achieved at the Invitation to Tender (\"ITT\") stage. Members will be able to directly award in accordance with the tender award outcome, ensuring the first placed provider in each lot is afforded first opportunity to deliver against the specified requirements and delivery preferences. Where the first placed provider is unable to fulfil such requirements, the second placed provider in that lot will be given the opportunity to deliver and so on. Member organisations will be encouraged to use this ranked system but are able to direct award or conduct a further competition if they so wish. Direct Award (Catalogue) INTRAN will produce a catalogue which contains each winning providers prices and parts of their bid. Member organisations may use this catalogue to direct award as long as this is in accordance with the Procurement Act 2023 and the Public Contract Regulations 2024. Further Competition In addition to the Direct Award procedures described, member organisations will have the right to conduct a Further Competition among all capable Suppliers admitted to the Framework within the relevant Lots. Competition may be initiated for general requirements or specific one-off circumstances and would usually be designed around a supporting of preferential needs or to validate supplier-client suitability. The Council and any nominated users of the Framework Agreement reserve the right to conduct Further Competitions using the Competitive Flexible procedure where appropriate. All Further Competitions shall be conducted in accordance with the Terms and Conditions of the Framework Agreement. Duration of Call-Off Contracts Contracts awarded under the framework may have a maximum total duration of 4 years. No contract awarded from the framework will be permitted to extend beyond 30th June 2030 (when the Framework ends) and must be awarded during the term of the Framework.",
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},
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},
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"description": "Form C of the attached Request to Participate contains the financial assessment of providers and does not require audited accounts. Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance."
},
{
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},
{
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},
{
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},
{
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},
{
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},
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"vcse": true
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},
{
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"currency": "GBP",
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},
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},
{
"description": "Management and Operational Structure 17% Interpreters and Translators Pre-Recruitment/Deployment Checks 17% Quality Monitoring 17% Booking Systems 17% Performance Management 12% Value for Money Strategy 12% Management Information 8% The top 3 suppliers for Lot 5 will be taken through to the next stage which is the Invitation to Tender stage. In cases when more than 3 suppliers apply for this lot and reach equal scores, they will all be shortlisted.",
"forReduction": true
},
{
"type": "economic",
"description": "Form C of the attached Request to Participate contains the financial assessment of providers and does not require audited accounts. Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance."
},
{
"description": "Management and Operational Structure 17% Interpreters and Translators Pre-Recruitment/Deployment Checks 17% Quality Monitoring 17% Booking Systems 17% Performance Management 12% Value for Money Strategy 12% Management Information 8% The top 3 suppliers for Lot 5 will be taken through to the next stage which is the Invitation to Tender stage. In cases when more than 3 suppliers apply for this lot and reach equal scores, they will all be shortlisted.",
"forReduction": true
},
{
"type": "economic",
"description": "Form C of the attached Request to Participate contains the financial assessment of providers and does not require audited accounts. Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance."
},
{
"description": "Management and Operational Structure 17% Interpreters and Translators Pre-Recruitment/Deployment Checks 17% Quality Monitoring 17% Booking Systems 17% Performance Management 12% Value for Money Strategy 12% Management Information 8% The top 3 suppliers for Lot 5 will be taken through to the next stage which is the Invitation to Tender stage. In cases when more than 3 suppliers apply for this lot and reach equal scores, they will all be shortlisted.",
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}
]
},
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"status": "complete",
"procurementMethod": "selective",
"procurementMethodDetails": "Competitive flexible procedure",
"procedure": {
"features": "Suppliers are invited to submit a Request to Participate (RTP) to join the INTRAN framework agreement. Suppliers that meet the minimum quality threshold of 70 and above at the RTP stage will be ranked, with the top 3 suppliers for Lots 1, 2, 4 and 5 and the top 4 suppliers for Lot 3 being taken through to the next stage, which is the Invitation to Tender stage. The Invitation to Tender stage will include an interview, demonstration and/or test call as relevant to the lot."
},
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],
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{
"id": "ocds-h6vhtk-052592",
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"monetaryValue": "award"
},
"description": "Further details on the fees charged to suppliers is contained in the terms and conditions attached to this notice."
}
],
"submissionMethodDetails": "This procurement will be managed electronically via the Council's eProcurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Clarifications must be raised through the in-tend platform, and responses to clarification questions will be published on the in-tend platform. Clarifications will not be answered by email. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/Registration and https://in-tendhost.co.uk/norfolkcc/aspx/Help. You will be able to see the procurement project under the 'Tenders' section and when registered and logged in will be able to 'Express an Interest' to view the associated documentation. In order to view clarifications, you must be logged in. If you have any problems using the system you can find information under the 'Help' section of the website at https://in-tendhost.co.uk/norfolkcc/aspx/Help. If you have any technical problems with accessing in-tend, you can contact the InTend support team by phoning +44 (0) 114 407 0065 or emailing support@in-tend.co.uk.",
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"languages": [
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]
},
"expressionOfInterestDeadline": "2025-11-18T10:00:00Z",
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"endDate": "2025-11-10T10:00:00Z"
},
"awardPeriod": {
"endDate": "2026-03-09T23:59:59Z"
},
"documents": [
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"documentType": "conflictOfInterest",
"description": "Not published"
},
{
"id": "A-6498",
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"url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6498",
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{
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"accessDetails": "Clarification responses will be issued via in-tend https://in-tendhost.co.uk/norfolkcc"
},
{
"id": "067437-2025",
"documentType": "tenderNotice",
"noticeType": "UK4",
"description": "Tender notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/067437-2025",
"datePublished": "2025-10-22T12:17:41+01:00",
"format": "text/html"
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{
"id": "067444-2025",
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"description": "Tender notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/067444-2025",
"datePublished": "2025-10-22T12:30:55+01:00",
"format": "text/html"
},
{
"id": "067506-2025",
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"noticeType": "UK4",
"description": "Tender notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/067506-2025",
"datePublished": "2025-10-22T14:07:48+01:00",
"format": "text/html"
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],
"riskDetails": "Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026. Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.",
"amendments": [
{
"id": "067444-2025",
"description": "Edited to include lot values"
},
{
"id": "067506-2025",
"description": "Maximum number of suppliers amended"
}
]
},
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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},
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},
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{
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