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Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services

Norfolk County Council

This public procurement record has 5 releases in its history.

Award

14 May 2026 at 18:22

UK6 - Contract Award Notice
TenderUpdate

22 Oct 2025 at 14:07

UK4 - Tender Notice
TenderUpdate

22 Oct 2025 at 12:30

UK4 - Tender Notice
Tender

22 Oct 2025 at 12:17

UK4 - Tender Notice
Planning

24 May 2025 at 11:34

UK1 - Pipeline Notice
Summary of the contracting process

Norfolk County Council has awarded multiple framework agreements for the provision of interpreting, translation, and related language and communication support services. This multi-provider framework serves the East of England and surrounding regions, addressing the needs of the INTRAN Partnership—a public-facing multi-agency partnership aiming to ensure equitable access to services and information for those who are deaf, or speakers of other languages, with limited English proficiency. The procurement process, managed via a selective, competitive flexible procedure, reached the award stage on 14th May 2026. This framework agreement, with a value of approximately £12 million gross, is scheduled to commence on 1st July 2026 and run until 30th June 2030. Key delivery areas include face-to-face, remote, and video relay interpreting services, with a focus on leveraging local interpreters and employing high-quality technology platforms.

This tender opens substantial opportunities for businesses particularly in the translation and interpreting services sector, suitable for SMEs and larger organisations specialising in language solutions. The framework includes lots which cater to diverse language needs, such as British Sign Language and non-English languages, fostering participation from a wide range of suppliers. This diversification allows suppliers to potentially gain market access across various public sectors including local government bodies, NHS, educational institutions, and housing associations. The structured procurement and competitive selection process through INTRAN provides a continuous demand for quality and cost-effective language service solutions, thus presenting a robust platform for business growth and service expansion within the public sector domain.

How relevant is this notice?

Notice Information

Notice Title

Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services

Notice Description

Norfolk County Council (NCC), on behalf of and delegated by the INTRAN Partnership, have let a Multi-Provider Framework for the provision of high quality, value-for-money and innovative Interpreting, Translation and Related Language and Communication Support Services in the East of England and surrounding regions. Norfolk County Council has assigned expert suppliers to the framework, for each lot, who can provide services from interpreters, translators and other language and communication professionals to successfully respond to booking requests made by our member organisations. INTRAN is a public-facing multi-agency partnership that ensures people who are Deaf, and speakers of other languages or dialects than English with limited or no English proficiency, have equitable access to information and services through the provision of professional interpreting, translation, transcription and other language and communication support services. Two applicants have been admitted to the Framework under Lots 1,2,3,4 and 5.

Lot Information

Face to Face and Remote English/British Sign Language Interpreting, Translation and Other Language and Communication Support Services Face to Face and Remote English/Other Languages and Dialects Interpreting Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services Video Relay Services for BSL users Translation Services and Other Communication Support Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052592
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044641-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79530000 - Translation services

79540000 - Interpretation services

Notice Value(s)

Tender Value
£10,040,000 £10M-£100M
Lots Value
£10,040,000 £10M-£100M
Awards Value
£12,300,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
14 May 20263 months ago
Submission Deadline
10 Nov 2025Expired
Future Notice Date
1 Oct 2025Expired
Award Date
14 May 20263 months ago
Contract Period
1 Jul 2026 - 30 Jun 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active, Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLF East Midlands (England), TLH East (England), TLJ South East (England)
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
8
Supplier Names

AA GLOBAL LANGUAGE SERVICES LIMITED

CLARION INTERPRETING LIMITED

DCVS TRADING LTD

LANGUAGE LINE LIMITED

SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTD

SIGNIFICAN'T (UK) LIMITED

TOPP LANGUAGE SOLUTIONS LIMITED

TRANSLATE PLUS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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