Planning

Contact Centre Services

STUDENT LOANS COMPANY

This public procurement record has 1 release in its history.

Planning

25 May 2025 at 16:16

UK1 - Pipeline Notice
Summary of the contracting process

The Student Loans Company, a central government public authority in the United Kingdom, is in the planning stage of a procurement process titled "Contact Centre Services." This initiative involves a resource augmentation contract aimed at enhancing contact centre services for managing student applications and payments. The procurement is classified under the services category, specifically focusing on customer services, with a planned contract start date of 30th March 2029 and an end date of 30th March 2031. The procurement's value is estimated at £120 million gross, with £100 million net, and potential suppliers can expect future notice communications by 1st December 2027. The tender's delivery addresses are set within the United Kingdom, emphasizing the project's domestic focus.

This procurement presents significant opportunities for businesses specializing in customer service and contact centre operations, particularly those experienced in handling high-volume interactions typical of student application and payment management. Companies equipped with advanced customer service technologies or those that excel in training and maintaining a large support workforce might find this contract particularly lucrative. The substantial contract value suggests room for growth and scalability for businesses capable of managing sizeable operations over the contract period, facilitating long-term engagement with a key government entity. Given the planned nature of the tender, businesses have ample time to prepare and position themselves strategically for the forthcoming competitive bidding process.

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Notice Information

Notice Title

Contact Centre Services

Notice Description

Resource augmentation contract for contact centre service for student application and payment management

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0525f9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/027397-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£100,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
1 Dec 20272 years to go
Award Date
Not specified
Contract Period
29 Mar 2029 - 30 Mar 2031 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY
Contact Name
Not specified
Contact Email
commercial_governance@slc.co.uk
Contact Phone
Not specified

Buyer Location

Locality
DARLINGTON
Postcode
DL1 1RW
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC33 Darlington
Delivery Location
Not specified
Local Authority
Darlington
Electoral Ward
Red Hall & Lingfield
Westminster Constituency
Darlington

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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