Planning

Outbound Dialler Services

STUDENT LOANS COMPANY

This public procurement record has 1 release in its history.

Planning

25 May 2025 at 16:34

UK1 - Pipeline Notice
Summary of the contracting process

The Student Loans Company, a central government public authority based in Darlington, UK, is in the planning stage of a tendering process for the provision of outbound dialler services aimed at the collection of student payments. The procurement falls under the 'services' category, specifically targeting collection agency services. Scheduled to be published on or around 1st June 2027, with the contract commencing on 1st April 2028 and running until 1st April 2032. The total estimated contract value is £3.84 million, with a net value of £3.2 million, and the procurement is planned under the legal framework outlined in UKPGA 2023/54.

This upcoming tender represents a significant opportunity for businesses specialising in collection agency services or related sectors, offering a substantial long-term contract with a central government entity. Companies with demonstrated experience in managing large-scale outbound dialling operations and those capable of providing value-driven solutions to improve payment collections will be well-positioned to compete. This procurement process allows firms to establish a foothold in public sector contracting, potentially leading to further opportunities with government and large institutional clients within the UK.

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Notice Information

Notice Title

Outbound Dialler Services

Notice Description

Service for outbound dialling service for collection of student payments.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0525fd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/027401-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
£3,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
1 Jun 20272 years to go
Award Date
Not specified
Contract Period
31 Mar 2028 - 1 Apr 2032 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY
Contact Name
Not specified
Contact Email
commercial_governance@slc.co.uk
Contact Phone
Not specified

Buyer Location

Locality
DARLINGTON
Postcode
DL1 1RW
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC33 Darlington
Delivery Location
Not specified
Local Authority
Darlington
Electoral Ward
Red Hall & Lingfield
Westminster Constituency
Darlington

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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