Notice Information
Notice Title
Telephone Debt Advisory
Notice Description
Clarion Futures, part of Clarion Housing Group, is sourcing a capable supplier to provide our residents with telephone debt advice services. The Intender contract length is three years, with the option to extend for a further 12 months twice. Please use the link below to access the opportunity and express interest: https://atamis-clarionhousing.my.salesforce-sites.com/
Planning Information
Message exchange, presentation - meet the buyer
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0528b6
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/007482-2026
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive flexible procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
66 - Financial and insurance services
75 - Administration, defence and social security services
85 - Health and social work services
-
- CPV Codes
66171000 - Financial consultancy services
75200000 - Provision of services to the community
85312310 - Guidance services
Notice Value(s)
- Tender Value
- £333,333 £100K-£500K
- Lots Value
- £333,333 £100K-£500K
- Awards Value
- £200,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 28 Jan 20263 weeks ago
- Submission Deadline
- 13 Oct 2025Expired
- Future Notice Date
- 10 Sep 2025Expired
- Award Date
- 21 Jan 20261 months ago
- Contract Period
- 2 Mar 2026 - 1 Mar 2029 3-4 years
- Recurrence
- 2030-02-28
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CLARION HOUSING GROUP
- Contact Name
- Aivars Kalvans
- Contact Email
- aivars.kalvans@clarionhg.com
- Contact Phone
- 020 3840 0069
Buyer Location
- Locality
- LONDON
- Postcode
- NW1 7QX
- Post Town
- North West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI36 Camden
- Delivery Location
- Not specified
-
- Local Authority
- Camden
- Electoral Ward
- Regent's Park
- Westminster Constituency
- Holborn and St Pancras
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/007482-2026
28th January 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/057843-2025
18th September 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/031612-2025
11th June 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/028410-2025
29th May 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-0528b6-2026-01-28T10:54:09Z",
"date": "2026-01-28T10:54:09Z",
"ocid": "ocds-h6vhtk-0528b6",
"initiationType": "tender",
"parties": [
{
"id": "GB-PPON-PQND-5289-JNDN",
"name": "Clarion Housing Group",
"identifier": {
"scheme": "GB-PPON",
"id": "PQND-5289-JNDN"
},
"address": {
"streetAddress": "5th Floor, Greater London House, Hampstead Road",
"locality": "London",
"postalCode": "NW1 7QX",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKI31"
},
"contactPoint": {
"name": "Aivars Kalvans",
"email": "aivars.kalvans@clarionhg.com",
"telephone": "020 3840 0069"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.clarionhg.com",
"classifications": [
{
"id": "publicAuthoritySubCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - sub-central government"
}
]
}
},
{
"id": "GB-COH-07284231",
"name": "Pennysmart CIS",
"identifier": {
"scheme": "GB-COH",
"id": "07284231"
},
"address": {
"streetAddress": "Units 59 - 60, CoWorkz Business Centre, Minerva Ave.",
"locality": "Chester",
"postalCode": "CH1 4QL",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKL23"
},
"contactPoint": {
"email": "jaynebellis@pennysmart.org.uk"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"vcse": false,
"publicServiceMissionOrganization": false,
"shelteredWorkshop": false
}
}
],
"buyer": {
"id": "GB-PPON-PQND-5289-JNDN",
"name": "Clarion Housing Group"
},
"planning": {
"milestones": [
{
"id": "engagement",
"type": "engagement",
"description": "Message exchange, presentation - meet the buyer",
"dueDate": "2025-08-31T23:59:59+01:00",
"status": "scheduled"
}
],
"documents": [
{
"id": "028410-2025",
"documentType": "marketEngagementNotice",
"noticeType": "UK2",
"description": "Preliminary market engagement notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/028410-2025",
"datePublished": "2025-05-29T11:42:36+01:00",
"format": "text/html"
},
{
"id": "031612-2025",
"documentType": "marketEngagementNotice",
"noticeType": "UK2",
"description": "Preliminary market engagement notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/031612-2025",
"datePublished": "2025-06-11T15:36:46+01:00",
"format": "text/html"
}
]
},
"tender": {
"id": "2960",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Telephone Debt Advisory",
"description": "Clarion Futures, part of Clarion Housing Group, is sourcing a capable supplier to provide our residents with telephone debt advice services. The Intender contract length is three years, with the option to extend for a further 12 months twice. Please use the link below to access the opportunity and express interest: https://atamis-clarionhousing.my.salesforce-sites.com/",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "75200000",
"description": "Provision of services to the community"
},
{
"scheme": "CPV",
"id": "85312310",
"description": "Guidance services"
}
],
"deliveryAddresses": [
{
"region": "UK",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UK",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"value": {
"amountGross": 400000,
"amount": 333333,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"aboveThreshold": true,
"lots": [
{
"id": "1",
"suitability": {
"sme": true,
"vcse": true
},
"contractPeriod": {
"startDate": "2026-02-27T00:00:00Z",
"endDate": "2029-02-28T23:59:59Z",
"maxExtentDate": "2031-02-28T23:59:59Z"
},
"hasRenewal": true,
"status": "complete",
"value": {
"amountGross": 400000,
"amount": 333333,
"currency": "GBP"
},
"awardCriteria": {
"criteria": [
{
"type": "quality",
"name": "Quality",
"description": "Quality aspects: Vulnerable Clients; Communication; Customer Service; Client Relationships; Support Clients and Social Value.",
"numbers": [
{
"number": 70,
"weight": "percentageExact"
}
]
},
{
"type": "price",
"name": "Price",
"description": "The price guide states PS80k per 250 cases annually.",
"numbers": [
{
"number": 30,
"weight": "percentageExact"
}
]
}
]
},
"secondStage": {
"minimumCandidates": 1,
"maximumCandidates": 4
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "Please see PSQ Requirements."
},
{
"type": "technical",
"description": "Please see the drafted specification and quality questions."
},
{
"description": "PSQ Response",
"forReduction": true
}
]
},
"renewal": {
"description": "Possibly two 12-month extensions"
}
}
],
"communication": {
"futureNoticeDate": "2025-09-10T23:59:59+01:00"
},
"status": "complete",
"amendments": [
{
"id": "031612-2025",
"description": "Adding a direct link to the project in Atamis"
}
],
"procurementMethod": "selective",
"procurementMethodDetails": "Competitive flexible procedure",
"procedure": {
"features": "It is proposed that a multi-stage procurement be conducted. The first stage will involve passing mandatory and compliance standards, as specified in a Tender Notice placed on the Central Digital Platform (the Tender Notice). Then, the shortlisted top-scoring bidders will be invited to submit bids. The third stage will be the interview/negotiation stage, which might lead to amending the specification for final submission. The contract will be awarded to the top-scoring bidder. Contract award will be based on the most advantageous tender, where 60% of the award will be allocated to quality and 40% to price."
},
"coveredBy": [
"GPA"
],
"submissionMethodDetails": "https://atamis-clarionhousing.my.site.com/s/Welcome",
"submissionTerms": {
"electronicSubmissionPolicy": "allowed",
"languages": [
"en"
]
},
"expressionOfInterestDeadline": "2025-10-20T12:00:00+01:00",
"enquiryPeriod": {
"endDate": "2025-10-13T09:30:00+01:00"
},
"awardPeriod": {
"endDate": "2026-01-23T23:59:59Z"
},
"otherRequirements": {
"reservedParticipation": [
"shelteredWorkshop"
]
},
"documents": [
{
"id": "conflictOfInterest",
"documentType": "conflictOfInterest",
"description": "Not published"
},
{
"id": "057843-2025",
"documentType": "tenderNotice",
"noticeType": "UK4",
"description": "Tender notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/057843-2025",
"datePublished": "2025-09-18T16:09:03+01:00",
"format": "text/html"
}
],
"hasRecurrence": true,
"recurrence": {
"dates": [
{
"startDate": "2030-02-28T23:59:59Z"
}
]
},
"contractTerms": {
"financialTerms": "30 days on a valid invoice"
}
},
"language": "en",
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"value": 5,
"relatedLot": "1"
},
{
"id": "2",
"measure": "finalStageBids",
"value": 3,
"relatedLot": "1"
},
{
"id": "3",
"measure": "smeFinalStageBids",
"value": 3,
"relatedLot": "1"
},
{
"id": "4",
"measure": "vcseFinalStageBids",
"value": 0,
"relatedLot": "1"
}
]
},
"awards": [
{
"id": "1",
"title": "Telephone Debt Advisory",
"status": "pending",
"date": "2026-01-21T00:00:00Z",
"value": {
"amountGross": 240000,
"amount": 200000,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"aboveThreshold": true,
"suppliers": [
{
"id": "GB-COH-07284231",
"name": "Pennysmart CIS"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "66171000",
"description": "Financial consultancy services"
}
],
"relatedLot": "1"
}
],
"standstillPeriod": {
"endDate": "2026-02-06T23:59:59+00:00"
},
"contractPeriod": {
"startDate": "2026-03-02T00:00:00Z",
"endDate": "2029-03-01T23:59:59Z",
"maxExtentDate": "2031-02-28T23:59:59Z"
},
"hasRenewal": true,
"renewal": {
"description": "Can be extended up to 24 months"
},
"relatedLots": [
"1"
],
"documents": [
{
"id": "007482-2026",
"documentType": "awardNotice",
"noticeType": "UK6",
"description": "Contract award notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/007482-2026",
"datePublished": "2026-01-28T10:54:09Z",
"format": "text/html"
}
],
"assessmentSummariesDateSent": "2026-01-21T00:00:00Z",
"milestones": [
{
"id": "1",
"type": "futureSignatureDate",
"dueDate": "2026-02-09T23:59:59Z",
"status": "scheduled"
}
]
}
]
}