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Telephone Debt Advisory

Clarion Housing Group

This public procurement record has 4 releases in its history.

Award

28 Jan 2026 at 10:54

UK6 - Contract Award Notice
Tender

18 Sep 2025 at 16:09

UK4 - Tender Notice
PlanningUpdate

11 Jun 2025 at 15:36

UK2 - Preliminary Market Engagement Notice
Planning

29 May 2025 at 11:42

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process for the "Telephone Debt Advisory" service has recently concluded with an award to Pennysmart CIS. Facilitated by Clarion Housing Group, a public authority within sub-central government, this contract aims to deliver telephone debt advice to their residents across the UK. The competitive flexible procedure was selectively employed, involving multiple stages of assessment. The awarded contract, valued at a gross amount of £240,000 and a net amount of £200,000, will commence on 2nd March 2026 and, if extended, may run until as late as 28th February 2031. The procurement method emphasises both quality and price, with stated percentages of 60% and 40% respectively. Key deadlines, such as the end of the standstill period on 6th February 2026, have solidified the process's completion status.

This tender presents a significant opportunity for businesses in the financial consultancy services sector, particularly those equipped to deliver guidance and support services. SMEs, which constituted a substantial proportion of the competitive final stage bids, stand to benefit from such procurement exercises. Companies with a focus on client relationships, vulnerable clients, and social value propositions are well-suited to engage in similar future opportunities. Additionally, firms operating within the UK and looking to expand their portfolio in the public services domain can view such contracts as a potential avenue for growth and stability, given the extended contract duration and renewal possibilities.

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Notice Information

Notice Title

Telephone Debt Advisory

Notice Description

Clarion Futures, part of Clarion Housing Group, is sourcing a capable supplier to provide our residents with telephone debt advice services. The Intender contract length is three years, with the option to extend for a further 12 months twice. Please use the link below to access the opportunity and express interest: https://atamis-clarionhousing.my.salesforce-sites.com/

Planning Information

Message exchange, presentation - meet the buyer

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0528b6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007482-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

75 - Administration, defence and social security services

85 - Health and social work services

CPV Codes

66171000 - Financial consultancy services

75200000 - Provision of services to the community

85312310 - Guidance services

Notice Value(s)

Tender Value
£333,333 £100K-£500K
Lots Value
£333,333 £100K-£500K
Awards Value
£200,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jan 20267 months ago
Submission Deadline
13 Oct 2025Expired
Future Notice Date
10 Sep 2025Expired
Award Date
21 Jan 20267 months ago
Contract Period
2 Mar 2026 - 1 Mar 2029 3-4 years
Recurrence
2030-02-28

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Clarion Housing Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 7QX
Postcode Area
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Regent's Park
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

Pennysmart CIS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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