Notice Information
Notice Title
Call Handling & Dispatch Message Service for the EDT - S484548
Notice Description
For several years our emergency duty team have been using CallEEAST to answer phones overnight but this contract needs renewing annually. It has come up for renewal and we are looking to renew the existing contract
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0528e8
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/028486-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Below threshold - without competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £35,460 Under £100K
Notice Dates
- Publication Date
- 29 May 20258 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 30 Mar 202510 months ago
- Contract Period
- 31 Mar 2025 - 31 Mar 2026 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORFOLK COUNTY COUNCIL
- Contact Name
- Not specified
- Contact Email
- sourcingteam@norfolk.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NORWICH
- Postcode
- NR1 2DH
- Post Town
- Norwich
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH51 Norwich and East Norfolk
- Delivery Location
- Not specified
-
- Local Authority
- Norwich
- Electoral Ward
- Lakenham
- Westminster Constituency
- Norwich South
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/028486-2025
29th May 2025 - Contract details notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-0528e8-2025-05-29T14:37:30+01:00",
"date": "2025-05-29T14:37:30+01:00",
"ocid": "ocds-h6vhtk-0528e8",
"initiationType": "tender",
"parties": [
{
"id": "GB-PPON-PDYH-3246-XWTR",
"name": "Norfolk County Council",
"identifier": {
"scheme": "GB-PPON",
"id": "PDYH-3246-XWTR"
},
"address": {
"streetAddress": "County Hall, Martineau Lane",
"locality": "Norwich",
"postalCode": "NR1 2DH",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH15"
},
"contactPoint": {
"email": "sourcingteam@norfolk.gov.uk"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicAuthoritySubCentralGovernment",
"description": "Public authority - sub-central government"
}
]
}
},
{
"id": "GB-FTS-149669",
"name": "East of England Ambulance NHS Trust",
"address": {
"streetAddress": "Norwich Office, Hospital Lane, Hellesdon",
"locality": "Norwich",
"postalCode": "NR6 5NA",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH15"
},
"contactPoint": {
"email": "debtors@eastamb.nhs.uk"
},
"roles": [
"supplier"
],
"details": {
"scale": "large",
"vcse": true
}
}
],
"buyer": {
"id": "GB-PPON-PDYH-3246-XWTR",
"name": "Norfolk County Council"
},
"tender": {
"id": "PA00002701",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Call Handling & Dispatch Message Service for the EDT - S484548",
"description": "For several years our emergency duty team have been using CallEEAST to answer phones overnight but this contract needs renewing annually. It has come up for renewal and we are looking to renew the existing contract",
"status": "complete",
"procurementMethod": "direct",
"procurementMethodDetails": "Below threshold - without competition",
"lots": [
{
"id": "1",
"status": "complete"
}
]
},
"awards": [
{
"id": "1",
"status": "active",
"mainProcurementCategory": "services",
"suppliers": [
{
"id": "GB-FTS-149669",
"name": "East of England Ambulance NHS Trust"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
}
],
"relatedLot": "1"
}
],
"relatedLots": [
"1"
]
}
],
"contracts": [
{
"id": "1",
"awardID": "1",
"status": "active",
"period": {
"startDate": "2025-04-01T00:00:00+01:00",
"endDate": "2026-03-31T23:59:59+01:00"
},
"value": {
"amountGross": 42552,
"amount": 35460,
"currency": "GBP"
},
"aboveThreshold": false,
"dateSigned": "2025-03-31T00:00:00+01:00",
"documents": [
{
"id": "028486-2025",
"documentType": "contractNotice",
"noticeType": "UK7",
"description": "Contract details notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/028486-2025",
"datePublished": "2025-05-29T14:37:30+01:00",
"format": "text/html"
}
]
}
],
"language": "en"
}