CFM0408 - AI contact centre

FIFE COUNCIL

There is 1 contract in this contracting process.

Summary of the contracting process

Fife Council is in the planning stage of a procurement process for a project titled "CFM0408 - AI contact centre," which falls under the industry category of software packages and information systems. This procurement, initiated as a tender, is aimed at providing an AI solution for contact centres and involves goods with an estimated value of £400,000. The project is centred around Fife House, located in the region UKM72, and the council has plans to release a future notice on 29th August 2025, inviting expressions of interest. As a regional or local authority, Fife Council will manage this procurement process, prioritising technological advancement in their public service offerings.

This tender presents significant opportunities for tech-savvy businesses specialising in AI and software solutions, particularly those adept at developing contact centre technologies. Given the project's focus on delivering sophisticated software packages, businesses that offer cutting-edge AI solutions stand to benefit. SMEs operating in the information systems sector with prior experience working with public sector clients, or those aiming to expand their footprint in this domain, are well-suited to engage in this procurement process for potential business growth. Engaging with Fife Council on this project could enhance market presence and offer a springboard for future opportunities in the public sector.

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Planning

CFM0408 - AI contact centre

FIFE COUNCIL

Contract Timeline

Publication Date

29th May 2025 13:59:39 PM
Contract Summary

Provide a contact centre AI solution. As per attached RFI.
Contract Details

Open Contracting ID

ocds-h6vhtk-0528f6

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Goods

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

48000000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

FIFE COUNCIL

Buyer Name

Alan Ross

Buyer Email

alan.ross@fife.gov.uk

Buyer Phone

Buyer Address

Fife House, North Street

Glenrothes

KY7 5LT

United Kingdom

View contract on Find a Tender Service

CFM0408 - AI contact centre

FIFE COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority