Award

Emergency call out and repair of Commercial and Domestic Appliances

ORBIT GROUP LIMITED

This public procurement record has 2 releases in its history.

Award

16 Jan 2026 at 11:55

Planning

29 May 2025 at 15:39

Summary of the contracting process

The procurement process for the contract titled "Emergency Call Out and Repair of Commercial and Domestic Appliances" has been completed by Orbit Group Limited, a sub-central government public authority based in Coventry, United Kingdom. The contract involved repair and maintenance services to be provided across the Midlands, East, and South of England. The procurement was conducted using a limited competition method, as it fell below the threshold for more formal procedures. The contract was awarded with a start date of 1 January 2026 and is set to conclude on 31 December 2026. The procurement followed the planning phase which included market engagement to understand supplier interest and capabilities, leading up to the awarding of the contract by January 2026.

This tender provides significant business growth opportunities, particularly for SMEs specialising in repair and maintenance services. Multi Brand Services Limited, a small to medium-sized enterprise based in Wolverhampton, was awarded the contract, indicating the potential for similar businesses to compete in future tenders. For businesses capable of providing swift response times and comprehensive service coverage for both domestic and commercial appliances, there are prospects to expand their service delivery across several regions in England. Businesses interested in participating in similar procurement exercises with Orbit Group Limited must demonstrate the ability to meet diverse appliance service demands within specified geographical areas, making it a lucrative prospect for local repair service providers. The engagement in this tender process also highlights the importance of being involved in preliminary market engagements to increase the likelihood of tender success.

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Notice Title

Emergency call out and repair of Commercial and Domestic Appliances

Notice Description

Emergency call out and repair of Commercial and Domestic Appliances to all Orbit locations within the Midlands, East and South of England

Planning Information

Orbit Group Ltd wish to conclude preliminary market engagement in relation to a requirement for a repairs contract for its domestic and commercial appliances, within its housing portfolio at locations it has within the Midlands and South of England. The intention of the engagement is for Orbit to understand: 1) the level of supplier interest to participate in a potential procurement for the contract. 2) suppliers’ ability in the market to meet all of the potential requirement as currently specified (please see outline specification provided). 3) the most suitable potential procurement route to award the new contract. Where a supplier is interested in participating in any procurement for the contract and have the capability to fulfil the outline specification provided, we would ask them to complete the response document , via the e-tendering site details provided within the notice. Further information and response document can be found here: https://procontract.due-north.com/Supplier/Advert/View?advertId=d479d3a5-9f3c-f011-8136-005056b64545&fromProjectDashboard=False&fromRfxSummary=False&selectWorkgroup=False&fromAdvertEvent=False&fromActivityDashboard=False If a supplier wishes to seek any clarification on the outline specification, these should be submitted via the e-tendering site. Please note: Orbit does not commit to any particular procurement route/procedure or timescales for any subsequent procurement. If Orbit publishes a subsequent tender notice for the contract, we will also out of courtesy notify any suppliers who submitted a response to this notice. Interested suppliers are required to visit the project on Procontract to complete the response document to advise Orbit of their interest in this upcoming procurement.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05292c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003832-2026
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services


CPV Codes

50000000 - Repair and maintenance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£100,000 £100K-£500K

Notice Dates

Publication Date
16 Jan 20261 months ago
Submission Deadline
Not specified
Future Notice Date
11 Jun 2025Expired
Award Date
30 Dec 20251 months ago
Contract Period
1 Jan 2026 - 31 Dec 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
ORBIT GROUP LIMITED
Contact Name
Ms Louise Bhara
Contact Email
group.tenders@orbit.org.uk
Contact Phone
+44 8006781221

Buyer Location

Locality
COVENTRY
Postcode
CV3 2SU
Post Town
Coventry
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified

Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Supplier Information

Number of Suppliers
1
Supplier Name

MULTI BRAND SERVICES

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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